TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Square Appointments

    Score10 out of 10
    N/ASquare headquartered in San Francisco, California offers Square Appointments, appointment scheduling software. The software is based on technology acquired with BookFresh in February 2014.

    $29

    per month per location

    Tracksmart

    Score1 out of 10
    Small Businesses (1-50 employees)
    Tracksmart is a time and attendance option from the small Florida company of the same name.N/A
    Pricing
    Square AppointmentsTracksmart
    Editions & Modules
    Free
    $0
    Plus
    $29
    per month per location
    Premium
    $69
    per month per location
    Attendance - Coretrack
    $169.00 ($21.95)
    billed annually (billed monthly)
    Scheduling - Basic
    $264 ($24)
    billed annually (billed monthly)
    TimeClock - Basic
    $264 ($24)
    billed annually (billed monthly)
    Attendance - Flextrack
    $269.00 ($31.95)
    billed annually (billed monthly)
    Attendance - Powertrack
    $369.00 ($41.95)
    billed annually (billed monthly)
    Scheduling - Plus
    $528 ($49)
    billed annually (billed monthly)
    TimeClock - Plus
    $528 ($49)
    billed annually (billed monthly)
    Scheduling - Premium
    $768 ($69)
    billed annually (billed monthly)
    TimeClock - Premium
    $768 ($69)
    billed annually (billed monthly)
    Scheduling - Enterprise
    $1,068 ($99)
    billed annually (billed monthly)
    TimeClock - Enterprise
    $1,068 ($89)
    billed annually (billed monthly)
    Offerings
    Pricing Offerings
    Square AppointmentsTracksmart
    Free Trial
    NoYes
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Square AppointmentsTracksmart
    Considered Both Products
    Block, Inc (Square)
    No answer on this topic
    ComplyRight
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    7 Answers
    No answers on this topic
    Delivers good value for the price
    100%
    Delivers good value for the price
    6 Answers
    No answers on this topic
    Happy with the feature set
    100%
    Happy with the feature set
    7 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    6 Answers
    No answers on this topic
    Implementation went as expected
    100%
    Implementation went as expected
    6 Answers
    No answers on this topic
    Best Alternatives
    Square AppointmentsTracksmart
    Small Businesses
    Calendly
    Score8.6 out of 10
    When I Work
    Score6.5 out of 10
    Medium-sized Companies
    Chili Piper
    Score8.8 out of 10
    When I Work
    Score6.5 out of 10
    Enterprises
    Doodle
    Score8.5 out of 10
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Square AppointmentsTracksmart
    Likelihood to Recommend
    9.1
    (7 ratings)
    1.0
    (4 ratings)
    Support Rating
    10.0
    (3 ratings)
    9.0
    (1 ratings)
    User Testimonials
    Square AppointmentsTracksmart
    Likelihood to Recommend
    Block, Inc (Square)
    Great for booking and managing appointments. This software is very user-friendly due to its simplicity. The interface is intuitive and easy to use for all ages. The only time this software may not be appropriate might be with someone who is managing their calendar manually and not using a software solution at all.
    Incentivized
    Read full review
    ComplyRight
    I feel like when you have a handful of people on your team and the shifts change each week, Tracksmart is really a fantastic tool that your team can use to trade shifts and be notified of what their new schedules will be each week. It's helpful to track when employees need time off and make sure they are on time as well.
    Incentivized
    Read full review
    Pros
    Block, Inc (Square)
    • Square had good interoperability with Google Calendar, so all of our calendars were in sync.
    • Square Appointments we easy to use for clients, and with a few Luddite exceptions, worked flawlessly.
    • Square Appointments made it easy to schedule appointments without having multiple email messages or play phone tag with anyone.
    Incentivized
    Read full review
    ComplyRight
    • The platform is easy to use and it tracks everyone's attendance very well.
    • I like how the system notifies me via email to review and approve employee's days requested.
    • Companies can choose to offer employee's just PTOs or vacation, personal, sick-day, jury duty, bereavement, etc. among other reasons.
    • Last but not least, the system tracks individual employee's days taken and keeps count of the days remaining for each employee, saving the HR administrator time and money for our organization.
    Incentivized
    Read full review
    Cons
    Block, Inc (Square)
    • Additional functionality: real-time availability calendar to customers
    • Not redirect away from our site to Square
    • Additional functionality: Ability for customers to add up sales when checking out
    Incentivized
    Read full review
    ComplyRight
    • I wish the clock-in and attendance were on the same page
    • Sometime it says it's "resting" when trying to login
    Incentivized
    Read full review
    Support Rating
    Block, Inc (Square)
    • Square Appointment is excellent at support! I have had several calls with them, and not one time have they dropped the ball, leaving me frustrated without a solution — not one time.
    • The community forum in Square Appointment can answer most of the questions, but if I have had real issues, I am always able to talk to a person. That is very valuable to me as a customer.
    Incentivized
    Read full review
    ComplyRight
    Tracksmart has been very helpful when we have problems with our scheduling or questions about how to do different tasks. They are responsive and it's always a positive experience when we interact with them.
    Incentivized
    Read full review
    Alternatives Considered
    Block, Inc (Square)
    Though office can offer a lot of appointment base tasks. Square appointments seem to help keep track, with a more direct approach. It helps to declutter integrations and information, that can often get missed and feel to convoluted. It's approach is more specific in handling appointment needs and scheduling. We would recommend it.
    Incentivized
    Read full review
    ComplyRight
    Tracksmart is very simple to use compared to ClickTime. Tracksmart keeps a good count of PTOs, vacation, personal sick-days, etc. Which saves the organization a lot of time as everyone knows the remaining days available.
    Incentivized
    Read full review
    Return on Investment
    Block, Inc (Square)
    • Ease of scheduling brings in more appointments
    • Must have a card on system to schedule and prepay for an appointment
    • Offers multiple types of appointments
    • Cancellation fees
    Incentivized
    Read full review
    ComplyRight
    • Loss of company data
    • Creation of stress within organization
    • In my experience, complete mess
    Incentivized
    Read full review
    ScreenShots

    Tracksmart Screenshots

    Screenshot of Attendance Tracking CalendarScreenshot of Supervisor Dashboard