Tracksmart has helped our large remote team feel happy about their work schedules
November 23, 2019

Tracksmart has helped our large remote team feel happy about their work schedules

Angel Brockbank | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Tracksmart

Our Customer Support team uses it to schedule live chat shifts across two different platforms with webchat and SMS chat.

Pros

  • Live updates- when things are updated, everyone can see the changes.
  • We love that you can offer upshifts for others to take so that each team member can get the schedule that works best for them.
  • We love that you can use it on a computer or phone.

Cons

  • We've had a few instances where the site was down and we weren't able to access our schedules which was tricky, so now we save a back up copy to have on hand in case it goes down.
  • There is room for improvement in the notifications.
  • This has really helped save time for scheduling. Previously we used google sheets and our large team of 75 were all fighting for shifts and writing over each other's names to claim shifts. Now we assign the shifts and they are able to see their shifts and trade shifts with each other.
  • Having one place that everyone can go to but have their own views and logins has been very helpful vs having one document that everyone sees all at the same time. There is more accuracy and it's much more compliant and easy to use. Our employees are happier and they don't complain as much about scheduling.
  • We have better coverage because we can see the schedule better and know exactly who is supposed to be working when and our employees have easy access to their phones of what their schedule is.
We feel like Tracksmart has all of the features that we need for our team to schedule live chat shifts. The ability to trade shifts has been hugely helpful for our team and we love the user-friendly flexibility of the software.
Tracksmart has been very helpful when we have problems with our scheduling or questions about how to do different tasks. They are responsive and it's always a positive experience when we interact with them.

Do you think Tracksmart delivers good value for the price?

Yes

Are you happy with Tracksmart's feature set?

Yes

Did Tracksmart live up to sales and marketing promises?

Yes

Did implementation of Tracksmart go as expected?

Yes

Would you buy Tracksmart again?

Yes

I feel like when you have a handful of people on your team and the shifts change each week, Tracksmart is really a fantastic tool that your team can use to trade shifts and be notified of what their new schedules will be each week. It's helpful to track when employees need time off and make sure they are on time as well.

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