What users are saying about
11 Ratings
29 Ratings
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Score 8.6 out of 100
11 Ratings
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Score 9.3 out of 100

Attribute Ratings

  • x.ai is rated higher in 1 area: Likelihood to Recommend
  • Square Appointments and x.ai are tied in 1 area: Support Rating

Likelihood to Recommend

8.8

Square Appointments

88%
8 Ratings
9.0

x.ai

90%
10 Ratings

Support Rating

10.0

Square Appointments

100%
4 Ratings
10.0

x.ai

100%
3 Ratings

Likelihood to Recommend

Square

My clients are regularly able to schedule me in for meetings as opposed to me always having to coordinate the meeting and book it. They can see my availability and schedule around it. This allows me to have consultations with many more clients which results in better retention
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x.ai

X.ai is very well suited for a departmental type use where Amy has access to everyone's calendar. It is a requirement that people keep their calendars up to date and live by them. Otherwise Amy might think that you are free when you have a flight booked or are on vacation. She is extremely good for those times when a prospect agrees to talk to you at a conference. I just send them a quick email, cc Amy and tell her to set up a call, and it magically shows up on my calendar!
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Pros

Square

  • Square had good interoperability with Google Calendar, so all of our calendars were in sync.
  • Square Appointments we easy to use for clients, and with a few Luddite exceptions, worked flawlessly.
  • Square Appointments made it easy to schedule appointments without having multiple email messages or play phone tag with anyone.
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x.ai

  • x.ai makes it easy to initiate, schedule, and manage meetings with internal and external constituents. Especially in the case of internal constituents, scheduling is almost instantaneous on the team plan because the AI can see the available/busy schedules for anyone in our G Suite domain and schedule meetings based on my preferences and the other person's availability.
  • The calendar function makes it easy for me to share a limited calendar with others so that they can automatically schedule a meeting with me without having to go back and forth.
  • The customer service team at x.ai is stellar. They are kind, quick to respond, and typically resolve cases on the first try. They are also incredibly receptive to feedback and new ideas that often get incorporated into the product.
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Cons

Square

  • Glitchy. Frequent crashes where data is lost
  • Not a ton of customized features within an appointment
  • Takes a while to set up
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x.ai

  • One person mentioned that the zoom link isn't easy to open from the calendar appointment
  • Some people have been confused by using the names "Amy" or "Andrew", not realizing these are AI bots. So, I now use the "X.ai scheduler" to avoid confusion
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Pricing Details

Square Appointments

Starting Price

Editions & Modules

Square Appointments editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    x.ai

    Starting Price

    Editions & Modules

    x.ai editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Support Rating

      Square

      • Square Appointment is excellent at support! I have had several calls with them, and not one time have they dropped the ball, leaving me frustrated without a solution — not one time.
      • The community forum in Square Appointment can answer most of the questions, but if I have had real issues, I am always able to talk to a person. That is very valuable to me as a customer.
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      x.ai

      Support has been quick. We have not really had an issue, more just implementation questions.
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      Alternatives Considered

      Square

      Though office can offer a lot of appointment base tasks. Square appointments seem to help keep track, with a more direct approach. It helps to declutter integrations and information, that can often get missed and feel to convoluted. It's approach is more specific in handling appointment needs and scheduling. We would recommend it.
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      x.ai

      Heard about Claralabs AI assistant from friends using this service. But I found x.ai to be suited for my requirements. Claralabs is also good but when it comes to pricing and ROI, x.ai is better.
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      Return on Investment

      Square

      • Ease of scheduling brings in more appointments
      • Must have a card on system to schedule and prepay for an appointment
      • Offers multiple types of appointments
      • Cancellation fees
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      x.ai

      • I have hours back in my schedule every week, meaning I have more billable time, free time, and fewer things to worry about!
      • Having an AI assistant fits for my personal brand.
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