Square Appointments vs. x.ai

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Square Appointments
Score 8.9 out of 10
N/A
Square headquartered in San Francisco, California offers Square Appointments, appointment scheduling software. The software is based on technology acquired with BookFresh in February 2014.N/A
x.ai
Score 9.4 out of 10
N/A
x.ai is an artificial intelligence-based scheduling platform from the New York headquartered company of the same name.N/A
Pricing
Square Appointmentsx.ai
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Square Appointmentsx.ai
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Square Appointmentsx.ai
Considered Both Products
Square Appointments

No answer on this topic

x.ai
Chose x.ai
I have tried many apps. They just do not have all the options that x.ai does. Some have better APIs, like Acuity, but the interface for booking is a bit lackluster and the price for the features is just not there for me.
Top Pros
Top Cons
Best Alternatives
Square Appointmentsx.ai
Small Businesses
vCita
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Score 9.7 out of 10
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vCita
Score 9.7 out of 10
Medium-sized Companies
Chili Piper
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Score 8.8 out of 10
Chili Piper
Chili Piper
Score 8.8 out of 10
Enterprises
Zoom Workplace
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Score 8.2 out of 10
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Score 8.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Square Appointmentsx.ai
Likelihood to Recommend
9.1
(7 ratings)
9.0
(10 ratings)
Support Rating
10.0
(3 ratings)
10.0
(2 ratings)
User Testimonials
Square Appointmentsx.ai
Likelihood to Recommend
Block, Inc (Square)
Great for booking and managing appointments. This software is very user-friendly due to its simplicity. The interface is intuitive and easy to use for all ages. The only time this software may not be appropriate might be with someone who is managing their calendar manually and not using a software solution at all.
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x.ai
X.ai is very well suited for a departmental type use where Amy has access to everyone's calendar. It is a requirement that people keep their calendars up to date and live by them. Otherwise Amy might think that you are free when you have a flight booked or are on vacation. She is extremely good for those times when a prospect agrees to talk to you at a conference. I just send them a quick email, cc Amy and tell her to set up a call, and it magically shows up on my calendar!
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Pros
Block, Inc (Square)
  • Square had good interoperability with Google Calendar, so all of our calendars were in sync.
  • Square Appointments we easy to use for clients, and with a few Luddite exceptions, worked flawlessly.
  • Square Appointments made it easy to schedule appointments without having multiple email messages or play phone tag with anyone.
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x.ai
  • x.ai makes it easy to initiate, schedule, and manage meetings with internal and external constituents. Especially in the case of internal constituents, scheduling is almost instantaneous on the team plan because the AI can see the available/busy schedules for anyone in our G Suite domain and schedule meetings based on my preferences and the other person's availability.
  • The calendar function makes it easy for me to share a limited calendar with others so that they can automatically schedule a meeting with me without having to go back and forth.
  • The customer service team at x.ai is stellar. They are kind, quick to respond, and typically resolve cases on the first try. They are also incredibly receptive to feedback and new ideas that often get incorporated into the product.
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Cons
Block, Inc (Square)
  • Additional functionality: real-time availability calendar to customers
  • Not redirect away from our site to Square
  • Additional functionality: Ability for customers to add up sales when checking out
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x.ai
  • One person mentioned that the zoom link isn't easy to open from the calendar appointment
  • Some people have been confused by using the names "Amy" or "Andrew", not realizing these are AI bots. So, I now use the "X.ai scheduler" to avoid confusion
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Support Rating
Block, Inc (Square)
  • Square Appointment is excellent at support! I have had several calls with them, and not one time have they dropped the ball, leaving me frustrated without a solution — not one time.
  • The community forum in Square Appointment can answer most of the questions, but if I have had real issues, I am always able to talk to a person. That is very valuable to me as a customer.
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x.ai
Support has been quick. We have not really had an issue, more just implementation questions.
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Alternatives Considered
Block, Inc (Square)
Though office can offer a lot of appointment base tasks. Square appointments seem to help keep track, with a more direct approach. It helps to declutter integrations and information, that can often get missed and feel to convoluted. It's approach is more specific in handling appointment needs and scheduling. We would recommend it.
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x.ai
Heard about Claralabs AI assistant from friends using this service. But I found x.ai to be suited for my requirements. Claralabs is also good but when it comes to pricing and ROI, x.ai is better.
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Return on Investment
Block, Inc (Square)
  • Ease of scheduling brings in more appointments
  • Must have a card on system to schedule and prepay for an appointment
  • Offers multiple types of appointments
  • Cancellation fees
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x.ai
  • I have hours back in my schedule every week, meaning I have more billable time, free time, and fewer things to worry about!
  • Having an AI assistant fits for my personal brand.
Read full review
ScreenShots