StarLeaf (discontinued) vs. Zoom Rooms

StarLeaf is good because it is allowing our Company and global teams to create and conduct meetings and video calls. However, the mic often has issues as well as connection problems. The mobile app is excellent for joining the video conf calls.

Incentivized

User friendly, reliable and inclusive to remote audiences. The product grows organically for us which speaks for itself ; the business at sites we could not equip with our initial investments requests it. We have made the choice of Zoom rooms 5 years ago and it is still one our our star products supporting frictionless collaboration.

• Integrating teams around the world.
• The connection from StarLeaf to IBM Lotus Notes calendar is very useful.

Incentivized

• Zoom Rooms is built on the Zoom platform so faculty already know it and use it.
• All touch panels regardless of manufacturer have the same look and feel.
• Easy to schedule, easy to use.
• Supports a wide range of hardware from several vendors.

• The microphone has lots of issues, specially in the beginning of calls.
• Quality of the sound sometimes is not the greatest.

Incentivized

• Support is prompt, but not always the most immediately knowledgable or helpful.
• Admin portal is convoluted. There's gotta be a better way to assign scheduling permisissions.
• Zoom account managers are constantly being reassigned. It is nearly impossible to keep track of who presently is our account manager. When we were going through the process of looking into Zoom Phone, our manager was literally switched twice, resulting in us working with three total managers during that two-month process.

Incentivized

User friendliness (experience very similar to the already familiar Zoom app), consistency of the UX across locations and manufacturers. Screen sharing is made super easy (proximity). Zoom rooms support strategic needs for Hybrid work and reduced travels. Backend admin interface is simple (that's good) and provides useful dashboards for trend analysis.

Never used the StarLeaf support team.

Incentivized

Microsoft Teams, when I used, was far better than StarLeaf, on video, sound, and feature connections.

Incentivized

I personally think Zoom Rooms is superior to Teams. I have setup 3 or 4 Zooms Rooms for my organisation and it is pretty straightforward to do without any formal training or education on Zoom Rooms. My experience with Teams was the opposite. A horrible interface and options deliberately hidden away in menus levels deep. On top of which, Zoom Room outperforms Teams Rooms in both video and audio. On the desktop, Teams is a bloated app whereas, in my experience, Zoom Rooms works well.

Incentivized

• The capability of creating meetings with global teams.
• The connection with Lotus Notes calendar helps the team to manage the calendar and the meetings scheduled.

Incentivized

• Great value for money as used it more than planned after installation.
• Finding the use of screen share and whiteboards is becoming very popular and meant we wanted a larger screen for this. ;-)