Sterling Check vs. TargetRecruit

SterlingOne has had my background check in progress for nearly a month. I spoke with them 5 days ago about the issue and discovered there was a criminal record flag in Connecticut. I have never been to Connecticut. They said this can often happen if an individual has the same name, birthday, or last four digits of SSN. This is clearly a flaw in their system if someone with the same name or birthday can appear on the same background check. I feel bad for any John Smith who applies for a job with a company that uses SterlingOne, they'll never get past the screening. Not only is this a flawed system, but when I spoke with customer service about this, they guaranteed they would expedite this within 24-48 hours. It has now been 5 days and when I called back, they said they would expedite this as if I had never called in the first place. I have been through numerous background checks for work in my life, I have done live scans and had my fingerprints taken, and have been approved to work with children with special needs (which requires a very rigorous screening) and I have never experienced such a disjointed and unprofessional process.

It is well suited for companies that need to: - build a relationship with new clients and candidates - prolong or keep the relationship with existing clients and candidates - personalize emails or messages to clients and candidates, and make sure that it will not take a lot of time - quality check all data entries in a short amount of time - create reports and do mass emails to certain clients and candidates

Incentivized

• The initiation of a background check is very simple by only needing the name and email of the new candidate and submitting that as the new ticket.
• Sterling communicates with the new candidate to keep the background check moving which saves us time by not needing to keep a close eye on the process of the background check.
• Sterling communicates with the employer to let them know if additional charges are needed to run the background check and we can either approve or deny the charge.

Incentivized

• Makes candidate/client relationship for personalized
• Makes it possible for us to keep track of all the things happening to a certain client or recruiting candidate
• Let us avoid possible do not contact request due to numerous emails sent by our firms to certain individuals
• Manages cost and time in sourcing and reaching out to candidates

Incentivized

• In my opinion, Horrible new platform "Sterling check"
• No designated account representative
• In my experience, Poor troubleshooting support
• Customer service often doesn't answer questions
• Many back and forth needed to resolve issues
• Recently changed platform and not offering the same services

Incentivized

• When uploading certain resumes, I hope the TargetRecruit candidate search also maps the previous attachments we included versus just mapping the most recent resume
• When creating reports, I hope the functionality is faster because it loads in minutes instead of seconds
• There are instances where the values we add on a single profile is maxed out or limited - I hope they can make it unlimited values

Incentivized

• Sterling Talent is an excellent company for performing the background checks for our new hires. However, the delay in processing times can be improved.
• Also, there should be automation from legacy systems to pick up the candidate details as much as possible instead of asking for more details from the candidate via email.

Incentivized

We had no issues with HireRight. The system worked well and we had excellent service. The only reason we selected Sterling is we changed our ATS to Compas and wanted to be integrated with a background check company. Sterling was only one of two options and offered onboarding capabilities. The other did not

Incentivized

Bullhorn is not as easy to use as TargetRecruit. TargetRecruit is web-based, and you can use it anywhere. The protection is still there because it will send a code to your email if you have used the application to a new device. ZipRecruiter is a way for our firm to get inbound applicants. However, most of those applicants are not a fit for the role. ZipRecruiter doesn't have the functionality to scrutinize and avoid unfit candidates in applying for the role. In totality, LinkedIn was messaging, and the tracking system is not that yet updated as to how TargetRecruit makes it easy, and powerful. LinkedIn message and tracking system still doesn't have the option to let us know how to avoid messaging the candidate once per week. There is a way for you to see it on LinkedIn but it takes more than three clicks for you to do it. Whereas, in TargetRecruit, you can see it immediately in the candidate or client profile.

Incentivized

• Quick results allow us to hire people in short time frames and get them onboarded quickly.
• The product, and the customer service team, doesn't require much management from a vendor relations perspective.

Incentivized

• Made it possible for our business to manage turnaround time in presenting qualified candidates to clients immediately
• Do not contact request are now down to 1 out of 10 whereas before we are getting 5 out of 10 contacts
• Business development team creates more meetings to possible clients

Incentivized