What users are saying about
33 Ratings
8 Ratings
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Score 5.7 out of 100
33 Ratings
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Score 9.6 out of 100

Attribute Ratings

  • UserVoice is rated higher in 2 areas: Likelihood to Recommend, Usability

Likelihood to Recommend

9.1

StoriesOnBoard

91%
3 Ratings
10.0

UserVoice

100%
9 Ratings

Likelihood to Renew

StoriesOnBoard

N/A
0 Ratings
9.7

UserVoice

97%
6 Ratings

Usability

7.3

StoriesOnBoard

73%
1 Rating
8.0

UserVoice

80%
1 Rating

Support Rating

StoriesOnBoard

N/A
0 Ratings
9.0

UserVoice

90%
2 Ratings

Implementation Rating

StoriesOnBoard

N/A
0 Ratings
9.0

UserVoice

90%
3 Ratings

Likelihood to Recommend

StoriesOnBoard

As mentioned earlier, we also use StoriesOnBoard to create other processes (customer and employee journey). We use the swim lanes to differentiate between measures, tools and processes and working with them is very easy and understandable for this purpose.
Less easy is the use of context, i.e. when one part of a story map depends on another story map. This cannot be avoided (at least for us) to avoid creating redundancy (and the risk of creating different stages). At appropriate places, we refer to the other map in the title.
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UserVoice

UserVoice can be an affordable and powerful tool to start engaging customers and employees. It can help manage the entire feedback loop process. But your product management and development teams still need to do their jobs. Remember to have a response SLA in place and ownership for prioritizing and responding to the feedback.
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Pros

StoriesOnBoard

  • User role management
  • Jira integration
  • Keyboard shortcuts
  • Filtering by personas
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UserVoice

  • User interface is very simple. Learning the product and teaching the team how to use the product took hardly any time at all.
  • Gives visibility into what others are logging. We are able to append 'votes' to certain ideas, rather than having to create an existing idea from scratch.
  • Reporting. Tags allow to easily filter through ideas for roadmap planning.
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Cons

StoriesOnBoard

  • Switching the view to a vertical mode (easier to scroll).
  • Better availability of information on user story mapping.
  • Possibility to link to activities and steps from other maps (Context).
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UserVoice

  • Doesn't always catch obvious spam/we have to do a fair amount of blacklisting
  • Doesn't have multiple language options
  • No online/email tech support available. You have to call if you have an issue.
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Pricing Details

StoriesOnBoard

Starting Price

$0

Editions & Modules

StoriesOnBoard editions and modules pricing
EditionModules
Basic - billed annually191
Standard - billed annually262
Pro - billed annually453
Enterprise - billed annually4994

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

UserVoice

Starting Price

$15 per month

Editions & Modules

UserVoice editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    StoriesOnBoard

    No answers on this topic

    UserVoice

    I just really liked UserVoice.
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    Usability

    StoriesOnBoard

    StoriesOnBoard works really well; all features are well thought through. It could look a bit fresher, although the new updated dashboard is already much better than it was.
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    UserVoice

    The day-to-day usability is good. More technical settings require a bit more effort.
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    Support Rating

    StoriesOnBoard

    No answers on this topic

    UserVoice

    Always very responsible and helpful when an issue happened. They eat their own cooking when it comes to using their products.
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    Implementation Rating

    StoriesOnBoard

    No answers on this topic

    UserVoice

    Have clear goals and owners established before you start using any tool like this. Very important to get accounts and rights setup so that there's no lag time in customer response once things go live. Make sure IT is involved if you plan to use the Single-Sign On (SSO) or any of the access control tools.
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    Alternatives Considered

    StoriesOnBoard

    The only other competitor we looked at was cardboardit.com. Both had solid functionality, but StoriesOnBoard was more user-friendly and quick to learn and use in our opinion.
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    UserVoice

    I like the ease of integration into web and mobile apps for UserVoice. It's also a comprehensive bug reporting, user feedback, and knowledge base tool.
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    Return on Investment

    StoriesOnBoard

    • StoriesOnBoard (and story mapping in general) creates a low-cost visual method of aligning on high-level business and technical requirements early in a project and provides an ongoing reference as the project progresses. Having this alignment is critical for the later stages of the project.
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    UserVoice

    • Transparency: Now we can handle better communication of requests with customers and internal stakeholders.
    • We can track better how many ideas are accepted and released vs rejected ones.
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    Screenshots

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