Likelihood to Recommend
I would avoid [it] for any subscription management. Personally, we had a torrid experience with the product and company. The platform is dated and feels like an afterthought or a sideline project for Pape Ventures. They certainly don’t invest any time in developing the product and it feels like there is a real ‘Can’t do’ attitude from the management.
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WooCommerce Subscriptions is a solid option for WordPress based eCommerce sites, particularly if you are already using WooCommerce as your eCommerce platform. It works for simple subscriptions, allows for customization in terms of email notifications, pricing, coupons, etc. It obviously would not be a good fit for non-WordPress websites, and it may be too much if all you need are very simple subscription plans.
Read full review Pros Initial sales was strong. Their website looks the part. You feel like they are genuine. Read full review Ease of ability for customers to purchase a product and choose their re-occurring timelines. Well laid out admin UI to manage orders Fair amount of customizable options within the plugin to suit varying needs Updating the plugin is quick and painless Read full review Cons Failed to deliver on promises. Auto renew function never worked from the start. Facebook Pixel Tracking never worked. Support failed to return calls. Support failed to return emails. Generally ignored. It ended up costing us double. I had to waste time chasing them to deliver on a product that never worked. Feels like a side project or afterthought. No new development time. Feels like it has been mothballed. Read full review Better syncing to ActiveCampaign for renewal reminders Make it easier for clients to update their credit cards and have it automatically apply to all subscriptions Read full review Likelihood to Renew
We are very likely to renew our Woo Commerce subscriptions add on. We are dedicated to WordPress and plan to grow our business significantly. Woo Commerce subscriptions enables us to manage and extend our subscription revenue easily. We did not have this a few years ago and we have seen the uplift in revenue from using it!
Read full review Usability
I like almost everything about WooCommerce Subscriptions EXCEPT one of the main reasons we started using it has never worked out. When we started this subscription box company, I discovered that it was difficult to track how many of each unique product we needed to order to fulfill subscriptions. In my naivete, I thought it was a simple task . 4 years later, I have recently developed my own custom solution (after learning 5 different programming languages) and I now use the WooCommerce and WooCommerce Subscriptions API to get the data I need from the store en masse. Basically, I offer multiple selections that customers can make as part of their subscriptions. WooCommerce does not offer totals or reports for anything up that is not tracked using a 'variation ID' which you have to manually generate. My products have 80 or so variations per product sometimes and the WooCommerce system was actually a little buggy when I tried setting them all up at once so I gave up. Now I know that without that info, the selections in orders are treated as metadata and handled almost as if they are not relevant to the order
Read full review Support Rating
The ticketing system of WooCommerce and WooCommerce Subscriptions is not state of the art. I wish it were an intercom type of support, But I honestly very rarely need support so it's partially a non-issue. Documentation is also very good so it preemptively addresses things that you might typically need support on. One thing I hate about WooCommerce plugins' support MO is that you're always asked to reset to the standard WP theme and deactivate all plugins, which is near impossible to do in a production environment. So their preliminary steps for offering support are highly onerous.
Read full review Implementation Rating
It was a smooth and easy implementation for us. Downloaded the add-on and made a few integrations to salesforce and shipstation and we were up and running within a day
Read full review Alternatives Considered
WooCommerce Subscriptions is more robust than
in every way but
is a prepackaged solution that you don't have to build. If you have the time and patience, WooCommerce Subscriptions is the much better way to go because you would be cutting out the extremely high fees that
charges per transaction in their marketplace and you would be setting yourself up for growth in the future as you continue to develop your own store.
Read full review Return on Investment We actually lost money and further time We ended up reverting back to manual subscription management Read full review Increased recurring monthly/yearly revenue Decreased time spent managing billing and subscriptions manually Eliminated manual onboarding time, creating accounts by hand, etc. Read full review