TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    WooCommerce Subscriptions

    Score8.7 out of 10
    N/AWooCommerce Subscriptions is a premium extension for WooCommerce which supports recurring payments and subscription-based services and products.N/A
    Pricing
    WooCommerce Subscriptions
    Editions & Modules
    No answers on this topic
    Offerings
    Pricing Offerings
    WooCommerce Subscriptions
    Free Trial
    No
    Free/Freemium Version
    No
    Premium Consulting/Integration Services
    No
    Entry-level Setup FeeNo setup fee
    Additional Details—
    More Pricing Information
    Community Pulse
    WooCommerce Subscriptions
    Considered Both Products
    Automattic
    Chose WooCommerce Subscriptions
    Stripe is a simple setup but doesn't offer customer subscription management. We use WooCommerce Subscriptions because we need that feature
    Incentivized
    Chose WooCommerce Subscriptions
    WooCommerce Subscriptions is a good alternative in this case because it's built into our system which is already using Wordpress and WooCommerce Subscriptions for other products. The other systems I mention here are also useful and have their place, but do not integrate into …
    Incentivized
    Chose WooCommerce Subscriptions
    Stripe subscriptions, PayPal subscriptions, LearnDash. I like that WooCommerce works with multiple payment processors and it makes it easy to remove people from a group or membership if they haven't paid that month.
    Incentivized
    Chose WooCommerce Subscriptions
    We liked that WooCommerce Subscriptions was easier to implement, use, and (slightly) modify over Shopify's subscription model. We can implement and grow Wordpress and WooCommerce (with subscriptions) on our micro-sites fairly quickly and without much long term hassle. The UI is …
    Incentivized
    Chose WooCommerce Subscriptions
    WooCommerce Subscriptions is more robust than Cratejoy in every way but Cratejoy is a prepackaged solution that you don't have to build. If you have the time and patience, WooCommerce Subscriptions is the much better way to go because you would be cutting out the extremely high …
    Incentivized
    Chose WooCommerce Subscriptions
    It's just much better than simply using Stripe or other WordPress payment plugins that only rely on Stripe. We can incorporate non-Stripe supported payment gateways such as PayPal and Amazon Payments which support recurring payments. More options for the user means less …
    Incentivized
    Chose WooCommerce Subscriptions
    I have not used other subscription platforms so it is difficult to say how WooCommerce Subscriptions stacks up against them. We selected WooCommerce Subscriptions because we moved our site over to the Word Press platform. It has been a great plugin and does exactly what we need …
    Incentivized
    Key User Insights
    Would buy again
    100%
    Would buy again
    9 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    9 Answers
    Happy with the feature set
    100%
    Happy with the feature set
    9 Answers
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    9 Answers
    Implementation went as expected
    100%
    Implementation went as expected
    9 Answers
    Best Alternatives
    WooCommerce Subscriptions
    Small Businesses
    2Checkout from Verifone
    Score8.6 out of 10
    Medium-sized Companies
    Chargebee
    Score8.5 out of 10
    Enterprises
    Zuora
    Score8.5 out of 10
    All AlternativesView all alternatives
    User Ratings
    WooCommerce Subscriptions
    Likelihood to Recommend
    8.9
    (8 ratings)
    Likelihood to Renew
    10.0
    (1 ratings)
    Usability
    8.1
    (4 ratings)
    Support Rating
    9.0
    (3 ratings)
    Implementation Rating
    9.0
    (1 ratings)
    User Testimonials
    WooCommerce Subscriptions
    Likelihood to Recommend
    Automattic
    WooCommerce Subscriptions is a solid option for WordPress based eCommerce sites, particularly if you are already using WooCommerce as your eCommerce platform. It works for simple subscriptions, allows for customization in terms of email notifications, pricing, coupons, etc. It obviously would not be a good fit for non-WordPress websites, and it may be too much if all you need are very simple subscription plans.
    Incentivized
    Read full review
    Pros
    Automattic
    • Recurring payments
    • Dunning / retrying of payments if it fails the first time
    • Automatically removing access if payments fail
    • Keeping records of who is on which subscription
    • Users can manage their own subscription
    Incentivized
    Read full review
    Cons
    Automattic
    • Better syncing to ActiveCampaign for renewal reminders
    • Make it easier for clients to update their credit cards and have it automatically apply to all subscriptions
    Incentivized
    Read full review
    Likelihood to Renew
    Automattic
    We are very likely to renew our Woo Commerce subscriptions add on. We are dedicated to WordPress and plan to grow our business significantly. Woo Commerce subscriptions enables us to manage and extend our subscription revenue easily. We did not have this a few years ago and we have seen the uplift in revenue from using it!
    Incentivized
    Read full review
    Usability
    Automattic
    I like almost everything about WooCommerce Subscriptions EXCEPT one of the main reasons we started using it has never worked out. When we started this subscription box company, I discovered that it was difficult to track how many of each unique product we needed to order to fulfill subscriptions. In my naivete, I thought it was a simple task . 4 years later, I have recently developed my own custom solution (after learning 5 different programming languages) and I now use the WooCommerce and WooCommerce Subscriptions API to get the data I need from the store en masse. Basically, I offer multiple selections that customers can make as part of their subscriptions. WooCommerce does not offer totals or reports for anything up that is not tracked using a 'variation ID' which you have to manually generate. My products have 80 or so variations per product sometimes and the WooCommerce system was actually a little buggy when I tried setting them all up at once so I gave up. Now I know that without that info, the selections in orders are treated as metadata and handled almost as if they are not relevant to the order
    Incentivized
    Read full review
    Support Rating
    Automattic
    The ticketing system of WooCommerce and WooCommerce Subscriptions is not state of the art. I wish it were an intercom type of support, But I honestly very rarely need support so it's partially a non-issue. Documentation is also very good so it preemptively addresses things that you might typically need support on. One thing I hate about WooCommerce plugins' support MO is that you're always asked to reset to the standard WP theme and deactivate all plugins, which is near impossible to do in a production environment. So their preliminary steps for offering support are highly onerous.
    Incentivized
    Read full review
    Implementation Rating
    Automattic
    It was a smooth and easy implementation for us. Downloaded the add-on and made a few integrations to salesforce and shipstation and we were up and running within a day
    Incentivized
    Read full review
    Alternatives Considered
    Automattic
    We liked that WooCommerce Subscriptions was easier to implement, use, and (slightly) modify over Shopify's subscription model. We can implement and grow Wordpress and WooCommerce (with subscriptions) on our micro-sites fairly quickly and without much long term hassle. The UI is pretty easy to navigate, and the code is a bit simpler than Shopify's (from what we reviewed).
    Incentivized
    Read full review
    Return on Investment
    Automattic
    • Increased recurring monthly/yearly revenue
    • Decreased time spent managing billing and subscriptions manually
    • Eliminated manual onboarding time, creating accounts by hand, etc.
    Incentivized
    Read full review
    ScreenShots