Sugar Connect vs. SugarSync

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Sugar Connect
Score 6.0 out of 10
Small Businesses (1-50 employees)
SugarCRM’s Sugar Connect (formerly Collabspot) is a sales email tracking tool specifically targeting Gmail’s integration with SugarCRM. Sugar Connect offers email syncing, archiving, and tracking to help sales reps track and manage customer data. It also provides some automation within the interactions between Gmail and SugarCRM, and sales reporting and analytics on prospects’ interactions with emails. The platform can also track prospects’ social media activity data.N/A
SugarSync
Score 4.3 out of 10
N/A
SugarSync is a cloud storage and backup solution designed for small businesses.
$7.50
per month
Pricing
Sugar ConnectSugarSync
Editions & Modules
No answers on this topic
100 GB
$7.49
per month
250 GB
$9.99
per month
500 GB
$18.95
per month
Offerings
Pricing Offerings
Sugar ConnectSugarSync
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Sugar ConnectSugarSync
Features
Sugar ConnectSugarSync
File Sharing & Management
Comparison of File Sharing & Management features of Product A and Product B
Sugar Connect
-
Ratings
SugarSync
9.4
8 Ratings
12% above category average
Versioning00 Ratings8.06 Ratings
Video files00 Ratings9.05 Ratings
Audio files00 Ratings10.05 Ratings
Document collaboration00 Ratings10.07 Ratings
Access control00 Ratings10.08 Ratings
File search00 Ratings9.08 Ratings
Device sync00 Ratings10.08 Ratings
Cloud Storage Security & Administration
Comparison of Cloud Storage Security & Administration features of Product A and Product B
Sugar Connect
-
Ratings
SugarSync
9.7
8 Ratings
11% above category average
User and role management00 Ratings10.07 Ratings
File organization00 Ratings9.08 Ratings
Device management00 Ratings10.08 Ratings
Cloud Storage Platform
Comparison of Cloud Storage Platform features of Product A and Product B
Sugar Connect
-
Ratings
SugarSync
10.0
8 Ratings
15% above category average
Performance00 Ratings10.08 Ratings
Reliability00 Ratings10.08 Ratings
Storage Reports00 Ratings10.06 Ratings
Best Alternatives
Sugar ConnectSugarSync
Small Businesses
Mailtrack
Mailtrack
Score 9.3 out of 10
IDrive Online Backup and Object Storage e2
IDrive Online Backup and Object Storage e2
Score 9.2 out of 10
Medium-sized Companies
Mailtrack
Mailtrack
Score 9.3 out of 10
Druva Security Cloud
Druva Security Cloud
Score 9.5 out of 10
Enterprises
Groove, a Clari company
Groove, a Clari company
Score 7.1 out of 10
Druva Security Cloud
Druva Security Cloud
Score 9.5 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Sugar ConnectSugarSync
Likelihood to Recommend
7.0
(2 ratings)
10.0
(10 ratings)
Likelihood to Renew
-
(0 ratings)
9.0
(3 ratings)
Support Rating
-
(0 ratings)
10.0
(1 ratings)
User Testimonials
Sugar ConnectSugarSync
Likelihood to Recommend
SugarCRM
It is a fantastic and very useful application. It has many customization options, but it does not have the power that a giant company requires.
Read full review
Ziff Davis Inc
When doing daily jobs, if you’re sharing large files, I think Dropbox works a lot better but if you have a system where you’re working within that system and you want to be able to work with that system and have certain folders that you have access to all the time then SugarSync might be just the ticket.
Read full review
Pros
SugarCRM
  • Makes saving emails in SugarCRM really easy
  • Flexible as to which types of records you can save to
  • Accurate reporting on opens and clicks
  • Easily add new records to SugarCRM from Gmail inbox
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Ziff Davis Inc
  • Sync files in any folder - rather than forcing you to store them in a certain place (Although this can be confusing too)
  • Works in the background - although this is true for all
  • You can share with others - including those who do not use SugarSync
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Cons
SugarCRM
  • The payment plan that Collabspot provides does not have many advantages over the free plan.
  • The scores do not reflect the true assessment towards clients and candidates.
  • Mail templates have an outdated design.
Read full review
Ziff Davis Inc
  • Can only think of one thing. I have helped others to get going with SugarSync and they if they have problems it is understanding the cloud.... So maybe (if it dosen't exist already) I would like to have a animation of the proces with "flying" folders between desktops, clouds etc. Otherwise SugarSync is just great.
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Likelihood to Renew
SugarCRM
No answers on this topic
Ziff Davis Inc
1. Freemium model is the ideal marketing for an app like this. 2. Now their sync methods with Android are worse
Read full review
Support Rating
SugarCRM
No answers on this topic
Ziff Davis Inc
Customer service is amazing, they are always fast to respond and very helpful.
Read full review
Alternatives Considered
SugarCRM
Very similar. Two different layouts for two totally different systems. Collabspot/Sugar is my primary system, but when I was an SDR, I used HubSpot for prospecting primarily because of email automation. Now that I'm a Territory Manager, I don't use HubSpot much anymore as my time is filled up with partners and clients--I do less "hunting" these days than I did as an SDR. Our company uses SugarCRM and Collabspot is integrated so I use Collabspot almost exclusively now. Right tool for the right job, I guess.
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Ziff Davis Inc
SugarSync, like all solutions, has its place in the data storage stack within a company. The main reason SugarSync is better than the other solutions is that it enables me to leave my hard drive organized and keep my existing file trees. I don't have to constantly move or copy files to a specific folder if I want them backed up.
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Return on Investment
SugarCRM
  • The staff that enters is of guaranteed quality.
  • Customers can respond to our requests quickly.
  • The staff of the administration is much more committed to their work.
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Ziff Davis Inc
  • There were some opensource alternatives but we wanted something with better support which SugarSync offers.
  • We achieved faster project collaboration with SugarSync.
Read full review
ScreenShots

Sugar Connect Screenshots

Screenshot of Salesforce in Gmail SidebarScreenshot of Sugar CRM in Gmail SidebarScreenshot of Email TemplatesScreenshot of Sales Reporting and AnalyticsScreenshot of Email Reminders