Support.com Guided Path vs. TourMyApp vs. UserIQ

It is well suited for consumers with small business[es], but in my view not suitable for large businesses.

Incentivized

Easy integration, well suited for all kind of businesses and helpful customer support is available. User can create an interactive scenario for web based applications and [it] is well suit[ed] for users to get more help in using software and web based applications. It's a great platform. Will definitely recommend.

Incentivized

In UserIQ campaigns, you can probably create whatever content you have in mind for your campaigns using IFrames. You can probably implement whatever content you have in mind for your campaigns using IFrames in UserIQ campaigns.

Incentivized

• Helped in customer and technical support with massive home based team.
• Optimized home sourcing and industry leading solutions.
• Helped a lot in Education and Healthcare.

Incentivized

• You can create content easily.
• Simple onboarding solution readily available.
• In app training and support available.

Incentivized

• Have a really easy way to tag features and know what you're tracking.
• Great, simple user walkthroughs that you can plug into your app to improve onboarding or increase feature adoption.
• Some interesting dashboard views and you can slice users/accounts many different ways.
• Pretty user-friendly interface.
• Easy to collect qualitative data (nps, survey, etc.).

Incentivized

• Need more value with products.
• Need more value with warranty.
• Cloud platform needs improvement.

Incentivized

• Building out time needs improvement.
• Difficulty in navigating and finding products.

Incentivized

• Getting the hang of the walkthroughs took me awhile and was hard for me to understand, but now I understand and love them!

Incentivized

This rating is given as to a certain degree it is useful - as in the customer health dashboard and providing a very fast service which is easy to use for our users. However, as mentioned prior, the exportation of this data into presentable information (presentation style) is not really possible without doing yourself via screenshots and interpreting the data.

Incentivized

Customer service and support is one of the biggest strengths for UserIQ, whenever there has been any issues or confusion, the help service is very effective and friendly to support us and get to a conclusion within no time, hence why the ranking given is extremely high for this factor. I would not say any improvement is needed in terms of this aspect of the company.

Incentivized

No alternative utilized

Incentivized

No other products used.

Incentivized

When comparing with the other product of the market we realize UserIQ brings the best outcome beneath the price so we choose UserIQ apart from other products.

Incentivized

• No specific resources required.
• Less team because of home based services.
• User friendly.

Incentivized

• Less team required.
• User friendly.
• Easy integration.

Incentivized

• UserIQ has let us communicate more effectively with our customers. We have seen a reduction in calls to customer service on how to utilize and update items on our SaaS UI.

Incentivized