TrustRadius

SurveySensum vs. Zoho Forms

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
SurveySensum
Score 0.0 out of 10
N/A
SurveySensum is a customer feedback platform used to gather and analyze customer feedback and take strategic actions. It facilitates businesses to gather and act on their feedback across industries like B2B, SaaS, Telecom, NBFC, etc. SurveySensum is a CX service that comes with seasoned CX professionals who provide end-to-end guidance and support. They provide guidance through the process of survey creation to detailed analysis to extracting valuable action plans and closing…
$124
per month 250 responses and 5000 emails per month
Zoho Forms
Score 7.5 out of 10
N/A
Zoho Forms is an online form builder that lets users create mobile-ready online forms. Forms can be shared with select users via email, or via a public link. This solution includes a drag-and-drop form builder that is responsive on all mobile devices. Zoho Forms also offers native mobile applications for iOS and Android devices. According to the vendor, key benefits include: A web and mobile form builder. Drag and drop fields to add them to…
$0
per month
Pricing
SurveySensumZoho Forms
Editions & Modules
No answers on this topic
Free
$0
per month
Basic
$10
per month
Standard
$25
per month
Professional
$50`
per month
Premium
$100
per month
Offerings
Pricing Offerings
SurveySensumZoho Forms
Free Trial
YesYes
Free/Freemium Version
YesYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeOptional$10 per month
Additional DetailsDiscount available for annual pricing.Contact support@zohoforms.com to try out our paid plans.
More Pricing Information
Community Pulse
SurveySensumZoho Forms
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
SurveySensumZoho Forms
Survey Content
Comparison of Survey Content features of Product A and Product B
SurveySensum
-
Ratings
Zoho Forms
7.0
10 Ratings
19% below category average
Changes to live survey00 Ratings6.19 Ratings
Multiple question types00 Ratings8.010 Ratings
Survey Logic
Comparison of Survey Logic features of Product A and Product B
SurveySensum
-
Ratings
Zoho Forms
7.0
9 Ratings
16% below category average
Survey logic flexibility00 Ratings7.09 Ratings
Survey Reporting & Analytics
Comparison of Survey Reporting & Analytics features of Product A and Product B
SurveySensum
-
Ratings
Zoho Forms
6.9
10 Ratings
16% below category average
Response tracking00 Ratings7.010 Ratings
Data export00 Ratings9.48 Ratings
Standard reports00 Ratings7.510 Ratings
Custom reports00 Ratings4.19 Ratings
Analytics00 Ratings6.510 Ratings
Survey Administration & Security
Comparison of Survey Administration & Security features of Product A and Product B
SurveySensum
-
Ratings
Zoho Forms
6.0
10 Ratings
33% below category average
Access controls00 Ratings6.010 Ratings
Survey Distribution
Comparison of Survey Distribution features of Product A and Product B
SurveySensum
-
Ratings
Zoho Forms
7.0
10 Ratings
14% below category average
Respondent restrictions00 Ratings7.010 Ratings
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User Ratings
SurveySensumZoho Forms
Likelihood to Recommend
-
(0 ratings)
6.5
(10 ratings)
Usability
-
(0 ratings)
10.0
(2 ratings)
Support Rating
-
(0 ratings)
10.0
(2 ratings)
User Testimonials
SurveySensumZoho Forms
Likelihood to Recommend
SurveySensum
No answers on this topic
Zoho
Zoho Forms is well suited for anyone wanting to track items from a specific event or feedback at the conclusion of an event. It is also well suited to track responses. Zoho Forms is less suited for the scenarios where official approval is required because the forms are meant for a single user, and not to be filled out by one person, and then forwarded to another to document the approval. It would also not be good to replace an excel or word document to submit to another department requesting a part number for a new product because again once the form is submitted there is not a way for the second party to 'Update' the existing form and add the part number assigned by the second party.
Verified User
Anonymous
Read full review
Pros
SurveySensum
No answers on this topic
Zoho
  • It is a drag and drop custom form builder.
  • It is able to send email/SMS and app notifications once it is submitted.
  • It integrates with other Zoho services like Zoho CRM, Zoho Desk, etc.
Humayun Farooqi | TrustRadius Reviewer
Humayun Farooqi
Customer Success Manager
Read full review
Cons
SurveySensum
No answers on this topic
Zoho
  • Easier integration between Zoho CRM and Zoho Forms
  • Pre-filled client info or ways to easily import info to forms from Zoho CRM
Verified User
Anonymous
Read full review
Usability
SurveySensum
No answers on this topic
Zoho
Using Zoho Forms is easy thanks to many training videos online, Besides, the user interface is one of the best. The templates also makes it even easier
Verified User
Anonymous
Read full review
Support Rating
SurveySensum
No answers on this topic
Zoho
So far we have not faced any issue while using the software but our customer journey has been breathtaking so far, which obviously i am expecting, should be the case of the support of Zoho Forms as well. However we have explored their support channels; you can easily find the contact us form in the profile slider and there are other resources available with a single click like Help Menu, What's New Menu, Blogs and Forums. However i could not find any live chat or support with the Free version.
Humayun Farooqi | TrustRadius Reviewer
Humayun Farooqi
Customer Success Manager
Read full review
Alternatives Considered
SurveySensum
No answers on this topic
Zoho
I chose this software because it is very well integrated with other Zoho products which I am using. Apart from this it has mobile applications also which allows me to use this software from my mobile devices when I am traveling for work. Its mail merge feature is also one of the important reason to choose this software.
Verified User
Anonymous
Read full review
Return on Investment
SurveySensum
No answers on this topic
Zoho
  • Reduced time on labour intensive Word docs
  • Imports data direct to CRM
  • Can use data within CRM to facilitate completion for users
Verified User
Anonymous
Read full review
ScreenShots

SurveySensum Screenshots

Screenshot of the SurveySensum role-based NPS dashboards, that display role-specific metrics across the organization.Screenshot of real-time detractor alerts to detect dissatisfied and at-risk customers, and that make it hard for a customer to leave by closing the feedback loop on-spot.Screenshot of an automated workflow, used to route support tickets based on topic, issue or intent and improve customer service.Screenshot of interaction analytics, to find potential bottlenecks and improve the customer experienceScreenshot of SurveySensum's AI-powered text and sentiment analysis tool, used to find the hidden value within customer feedback

Zoho Forms Screenshots

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