Easy and useful source of generating inquiries.
Anonymous | TrustRadius Reviewer
November 29, 2018

Easy and useful source of generating inquiries.

Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Zoho Forms

In my organization my marketing team use Zoho Forms as a marketing tool for our products and services. To collect our customers queries my marketing team create inquiry forms with the help of this tool. It is very easy to collect customers data with the use of this tool. and it works very fast which help us to save our time also.
  • Its feature of sending alerts in real time is my favorite feature. Whenever someone fills an inquiry form, I get alert immediately.
  • It has a mobile app also which makes this software usable at anytime and anywhere.
  • It's a cloud based application so users don't need so save anything on their system and they don't need to be dependent on their system. They can access their forms from any system.
  • It has limitations in terms of languages. It can be used in limited languages.
  • It doesn't offer much customization for creating an invoice.
  • They have limited number of templates which sometimes fails to fulfill my requirements in some cases where I need template of specific category.
  • It helped me to grow my customer base by 50 percent in last 6 months.
  • It helped me in saving lot of money wastage in PPC(Pay Per Click) and google adsense by giving me unique responses.
  • New customers who we got through sign up forms added 30% to my last years revenue.
I chose this software because it is very well integrated with other Zoho products which I am using. Apart from this it has mobile applications also which allows me to use this software from my mobile devices when I am traveling for work. Its mail merge feature is also one of the important reason to choose this software.
  • Customer Surveys
I am using this software in my real estate company. I need to attach inquiry forms in web-pages and banners for online marketing of our projects. By using this I can get customers queries for my real estate projects. It helps me to collect customers data as well by using it as sign up form. It is also easy to maintain data with this software.

Zoho Forms Feature Ratings

Changes to live survey
8
Multiple question types
8
Survey logic flexibility
7
Response tracking
9
Data export
8
Standard reports
8
Custom reports
8
Analytics
7
Respondent restrictions
8
Access controls
9