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Zoho Forms

Zoho Forms


What is Zoho Forms?

Zoho Forms is an online form builder that lets users create mobile-ready online forms. Forms can be shared with select users via email, or via a public link. This solution includes a drag-and-drop form builder that is responsive on…

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Popular Features

View all 10 features
  • Multiple question types (10)
  • Standard reports (10)
  • Response tracking (10)
  • Analytics (10)

Reviewer Pros & Cons

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Entry-level set up fee?

  • $10 per month
For the latest information on pricing, visit


  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

How-to track partial entries & form abandonment in Zoho Forms

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Survey Content

Features related to the content (media, question types, answer types, etc) of surveys.

Avg 8.5

Survey Logic

Features related to survey flow, or the logic that directs survey question order.

Avg 8.2

Survey Reporting & Analytics

Features related to reporting & analytics for survey results.

Avg 8.1

Survey Administration & Security

Features related to administration & security for survey tools and data.

Avg 8.3

Survey Distribution

Features related to the distribution of surveys.

Avg 8.1
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Product Details

What is Zoho Forms?

Zoho Forms is an online form builder that lets users create mobile-ready online forms. Forms can be shared with select users via email, or via a public link. This solution includes a drag-and-drop form builder that is responsive on all mobile devices. Zoho Forms also offers native mobile applications for iOS and Android devices.

According to the vendor, key benefits include:

  • A web and mobile form builder. Drag and drop fields to add them to a form.

  • Field and form rules so that users can set a spontaneous flow for a form.

  • Task assignments and approval workflows to keep productivity on the move.

  • Graphical analytics to track entries, conversion rates, and response errors.

  • Mobile apps, and offline support so that users can save data on their devices and sync them when they're back online.

Zoho Forms Features

Survey Format & Appearance Features

  • Supported: Online surveys

Survey Content Features

  • Supported: Multimedia content
  • Supported: Drag-and-drop editor
  • Supported: Changes to live survey
  • Supported: Question bank
  • Supported: Multiple question types
  • Supported: Matrix questions
  • Supported: Translation/multi-lingual

Survey Logic Features

  • Supported: Survey logic flexibility
  • Supported: Response requirement/validation
  • Supported: Skip logic
  • Supported: Conditional questions
  • Supported: Question branching

Survey Reporting & Analytics Features

  • Supported: Response tracking
  • Supported: Data export
  • Supported: Real-time results
  • Supported: Standard reports
  • Supported: Custom reports
  • Supported: Visualizations
  • Supported: Analytics

Survey Integrations Features

  • Supported: CRM Integration
  • Supported: Social media integration
  • Supported: E-commerce integration

Survey Automation Features

  • Supported: Notifications and alerts
  • Supported: Calendar/scheduling
  • Supported: Follow-up emails

Survey Distribution Features

  • Supported: In-tool invites
  • Supported: Email distribution
  • Supported: Cross-channel distribution
  • Supported: Embeddable surveys
  • Supported: Site intercept surveys
  • Supported: Anonymous responses
  • Supported: Unlimited questions per survey
  • Supported: Unlimited responses per survey
  • Supported: Respondent restrictions

Survey Administration & Security Features

  • Supported: Multiple users
  • Supported: Access controls

Additional Features

  • Supported: Mobile app builder
  • Supported: Native apps for iOS and Android
  • Supported: Offline form submissions
  • Supported: Email notifications
  • Supported: Customizable form templates
  • Supported: Pre-made and custom themes
  • Supported: Form and report sharing
  • Supported: Printable QR code
  • Supported: User management
  • Supported: Task assignment
  • Supported: Form analytics
  • Supported: Integrations with Zoho CRM, Zoho Support, Zoho Subscriptions and Zoho Sheet
  • Supported: Integrations with Google Docs and MailChimp
  • Supported: Interated with Google Apps
  • Supported: Data migration to Zoho Creator

Zoho Forms Screenshots

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Zoho Forms Video

Forms for mobile teams

Zoho Forms Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web
Supported LanguagesEnglish

Frequently Asked Questions

Wufoo, Formstack Forms, and Google Forms are common alternatives for Zoho Forms.

Reviewers rate Data export highest, with a score of 9.4.

The most common users of Zoho Forms are from Small Businesses (1-50 employees).
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Reviews and Ratings


Attribute Ratings


(1-10 of 10)
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Score 7 out of 10
Vetted Review
Verified User
We use Zoho Forms to request feedback from our customers after a new product release or beta release as well as for feedback after completion of a training seminar (externally) or to send out employee surveys as to upcoming events. Post COVID we used forms as a health screening that was required of anyone who wanted to enter the building. In the past we also used forms to track customer registration for an appreciation golf outing we hosted, we were able to register the customer as well as obtain allergen information/dietary requests and notate if the customer would be needing rental clubs.
  • Reporting and analytics on forms responses
  • Tracking of response/No response
  • Zoho Forms could improve if the Super Admin had access to view all reports from org users, not just view the name
  • Audit history tracking needs to be extended, many of our older forms show no history past the creation date
Zoho Forms is well suited for anyone wanting to track items from a specific event or feedback at the conclusion of an event. It is also well suited to track responses. Zoho Forms is less suited for the scenarios where official approval is required because the forms are meant for a single user, and not to be filled out by one person, and then forwarded to another to document the approval. It would also not be good to replace an excel or word document to submit to another department requesting a part number for a new product because again once the form is submitted there is not a way for the second party to 'Update' the existing form and add the part number assigned by the second party.
Score 6 out of 10
Vetted Review
Verified User
We have a small number of information gathering forms that enable our teams evaluate and manage services we provide to our customers. Zoho Forms is a relatively simple solution as there are not too many technical difficulties to overcome meaning it is ideal for our administrative teams to manage. Design of forms is mostly drag and drop so that is quite simple. Our main bugbears with it are the creation and management of branded templates and integration with Zoho Sign which is not particularly user friendly, especially when it is created by the same company...
  • Simple Design
  • Form Creation
  • User Friendly
  • Integration with other platforms e-sign etc
  • Company branding
  • Sharing Forms
We collect products from customers so a simple form so we can get addresses, building details, locations, safety requirements is great and it can also update our CRM.

We also use Zoho Forms to manage our periodical health and safety checks and operate them on a tablet for our facilities team to manage.
Humayun Farooqi | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We are using Zoho Forms to capture leads from our website to Zoho CRM; in the form of a contact form which is embedded with the live chat as well as in the contact us page or landing pages of different industries we provide services to. It is also being used to capture trouble tickets from our existing users which in turn initiates a ticket in Zoho Desk.
  • It is a drag and drop custom form builder.
  • It is able to send email/SMS and app notifications once it is submitted.
  • It integrates with other Zoho services like Zoho CRM, Zoho Desk, etc.
  • The free version has only 1 user which should be at least 3 as with the case with all other Zoho apps.
  • The Zoho Forms website is not mobile friendly which is a disappointment.
  • As with the case with most of the apps of Zoho, "Control Panel" should be renamed to "Settings" as it cause confusion for new users.
Even if you cannot afford to pay for a Form builder, along with your CRM, i would strongly recommend Zoho Forms as it has the best mobile app as compared to other tools. The form submission notifications in the form of app notification, email or SMS is a very strong feature of Zoho Forms as well as other features like integration with other apps and form approval feature. However if you have 3 users for the free version of Zoho, only one of them will be able to use Zoho Forms which turns out to be a negative point of this app.
Score 10 out of 10
Vetted Review
Verified User
We have been using Zoho Forms and it works well when it comes to handling surveys. From creating online forms to creating customizable surveys such as questionnaires, the software offers all that we need. In addition, it is easy to use, affordable. and easily integrates with other Zoho products. With Zoho Forms, it has been easy to gather customer feedback as well as handle some internal surveys.
  • Zoho Forms is easy to use and very affordable
  • Zoho is highly customizable
  • Sharing data online is easy thanks to the online forms
  • The survey templates make the tool easy to understand creating quick surveys is easy.
  • The software has been working well and I have had no major challenges navigating or using the software.
Well, I would recommend Zoho Forms without a second thought because I have used it without problems. It is easy to use, offers all the features one would need for such software, and most importantly, it integrates with other Zoho products effortlessly.
Score 10 out of 10
Vetted Review
Verified User
Zoho Forms is being used by my organization for building client questionnaires, customized entry form creation/web design, and for gathering prospective data. It is being used across the whole organization. It addresses client details needed from every potential contact, Streamlining repetitive tasks such as gathering contact info from prospective clients and customers.
  • Drag and drop method for building forms.
  • Saving customized forms for later use.
  • Easier integration between Zoho CRM and Zoho Forms
  • Pre-filled client info or ways to easily import info to forms from Zoho CRM
This is great for creating surveys, contact info, and other details. I especially like the duplicate feature. It comes in handy when dealing with more than one client at a time. Sometimes, multiple customers will need to fill out the same form. This is where Zoho Forms shines. The best that I have used so far.
Medline Masson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
At our digital marketing firm, we implement Zoho Forms to client websites and applications so they can gather customer feedback from their customers. We work with clients in just about every field from construction companies to medical practices. Zoho Forms has also helped us with capturing data from new clients who are interested in joining our firm.
  • Simple and effective.
  • Very agile application.
  • Limited form design.
  • It can get quite expensive when using the premium version.
Zoho Forms has been of great use for implementing it to client websites but it has played a big part with generating leads for our digital marketing firm. We use Zoho Forms for dozens of lead generation pages we create for our Google Ad campaign. Zoho Forms is an agile tool that allows businesses the ability to improve their customer relationship management.
Alexis Correa | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
This software has benefited us in that it helps us receive feedback from our clients or prospects regarding services or new proposals. It allows us to segment business opportunities. In a simple way, we can create and share forms, and it also has some predesigned forms that you can easily customize according to your needs. It also allows us to embed it easily to the website.
  • Create and customize forms easily.
  • Share forms electronically.
  • Share forms by social networks.
  • Embed forms on a website.
  • You can create forms with digital signatures.
  • Statistical reports.
  • So far I have done well, I have had no problems.
  • In some cases, I would like to click on one of the registers and send an email.
  • A good idea would be an integration with Zoho Mail to create templates within the survey.
Zoho Forms is very useful in many scenarios. If you want to keep active in requesting information from customers then this software is an excellent alternative. It is very important for us to know the experience of the service offered to our customers. In the same way, this allows us to share these experiences.
Jon Porreca | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We use Zoho Forms within our website and chat software to generate lead forms, as support forms, and as scheduling forms. So Zoho Forms works across our entire organization. Zoho Forms makes it easy to gather info from our customers/leads, and since we integrate Zoho Forms with Zoho CRM, the info collected from our forms is passed on through the correct department and workflows are triggered. It's quite slick actually, and simple!
  • We use Zoho Forms as somewhat of a Support Ticket system to integrate with our Zoho CRM where we can manage Cases relative to our Deals
  • We use Zoho Forms inside of our email chat software (Zoho SalesIQ) where warranty claims can be made, which are integrated again with CRM so the correct person is notified inside CRM and can address the claim immediately.
  • We are using a Zoho Form as an appointment scheduler for product/service demo calls with Potentials/Leads. The form is hosted on our website and it's super simple to setup.
  • More and better design options would be nice. We keep our forms pretty basic, but maybe this is because some of the other design features seem a bit limited. In thinking about it, even if these features were available, we might stick with a simple form anyway.
  • The template options are okay but would like to see more Lead gen templates. This is something we would definitely look to integrate with our marketing campaigns.
If you are a Zoho CRM user this is a very useful app to use. The forms you can build in Zoho Forms are 10X better than what you can do in Zoho CRM, but you can still set up integrations with Zoho CRM so all your workflows can be carried out when forms are submitted. Forms are easy to create, and surprisingly the integration options and ease of integration set up make this a must-have app.
Score 8 out of 10
Vetted Review
Verified User
In my organization my marketing team use Zoho Forms as a marketing tool for our products and services. To collect our customers queries my marketing team create inquiry forms with the help of this tool. It is very easy to collect customers data with the use of this tool. and it works very fast which help us to save our time also.
  • Its feature of sending alerts in real time is my favorite feature. Whenever someone fills an inquiry form, I get alert immediately.
  • It has a mobile app also which makes this software usable at anytime and anywhere.
  • It's a cloud based application so users don't need so save anything on their system and they don't need to be dependent on their system. They can access their forms from any system.
  • It has limitations in terms of languages. It can be used in limited languages.
  • It doesn't offer much customization for creating an invoice.
  • They have limited number of templates which sometimes fails to fulfill my requirements in some cases where I need template of specific category.
I am using this software in my real estate company. I need to attach inquiry forms in web-pages and banners for online marketing of our projects. By using this I can get customers queries for my real estate projects. It helps me to collect customers data as well by using it as sign up form. It is also easy to maintain data with this software.
Score 7 out of 10
Vetted Review
Verified User
We use it everywhere on our website as well as in our processes for sales and onboarding new clients. It addresses our need to ask for different information when it comes to our different services as well as products.
  • Easily linkable to CRM
  • Easily linkable to website - Wordpress
  • Clean look online
  • Customization of colors
  • Customization of font
  • Easier to link to MailChimp
  • Easier to link to email campaign software in general that is not from ZoHo
Zoho forms is especially well suited for when you need multiple contact us forms on your website for lead capture. It is also a great candidate for when you are using any of their other solutions because they all communicate so well together. That is a very nice bonus for companies who need to be integrated on a deep level.
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