Zoho Forms Reviews

21 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.5 out of 100

Do you work for this company? Manage this listing

Overall Rating

Reviewer's Company Size

Last Updated

By Topic




Job Type


Reviews (1-6 of 6)

Medline Masson | TrustRadius Reviewer
January 07, 2020

Excellent Agile Application for Improving Customer Relationship System!

Score 10 out of 10
Vetted Review
Verified User
Review Source
At our digital marketing firm, we implement Zoho Forms to client websites and applications so they can gather customer feedback from their customers. We work with clients in just about every field from construction companies to medical practices. Zoho Forms has also helped us with capturing data from new clients who are interested in joining our firm.
  • Simple and effective.
  • Very agile application.
  • Limited form design.
  • It can get quite expensive when using the premium version.
Zoho Forms has been of great use for implementing it to client websites but it has played a big part with generating leads for our digital marketing firm. We use Zoho Forms for dozens of lead generation pages we create for our Google Ad campaign. Zoho Forms is an agile tool that allows businesses the ability to improve their customer relationship management.
Read Medline Masson's full review
Anonymous | TrustRadius Reviewer
January 25, 2020

Great for gathering repetitive info and customizable

Score 10 out of 10
Vetted Review
Verified User
Review Source
Zoho Forms is being used by my organization for building client questionnaires, customized entry form creation/web design, and for gathering prospective data. It is being used across the whole organization. It addresses client details needed from every potential contact, Streamlining repetitive tasks such as gathering contact info from prospective clients and customers.
  • Drag and drop method for building forms.
  • Saving customized forms for later use.
  • Easier integration between Zoho CRM and Zoho Forms
  • Pre-filled client info or ways to easily import info to forms from Zoho CRM
This is great for creating surveys, contact info, and other details. I especially like the duplicate feature. It comes in handy when dealing with more than one client at a time. Sometimes, multiple customers will need to fill out the same form. This is where Zoho Forms shines. The best that I have used so far.
Read this authenticated review
Alexis Correa | TrustRadius Reviewer
February 11, 2019

Quality forms to improve / complement your services

Score 10 out of 10
Vetted Review
Verified User
Review Source
This software has benefited us in that it helps us receive feedback from our clients or prospects regarding services or new proposals. It allows us to segment business opportunities. In a simple way, we can create and share forms, and it also has some predesigned forms that you can easily customize according to your needs. It also allows us to embed it easily to the website.
  • Create and customize forms easily.
  • Share forms electronically.
  • Share forms by social networks.
  • Embed forms on a website.
  • You can create forms with digital signatures.
  • Statistical reports.
  • So far I have done well, I have had no problems.
  • In some cases, I would like to click on one of the registers and send an email.
  • A good idea would be an integration with Zoho Mail to create templates within the survey.
Zoho Forms is very useful in many scenarios. If you want to keep active in requesting information from customers then this software is an excellent alternative. It is very important for us to know the experience of the service offered to our customers. In the same way, this allows us to share these experiences.
Read Alexis Correa's full review
Jon Porreca | TrustRadius Reviewer
November 30, 2018

Zoho Forms and how it works with other Zoho Apps

Score 10 out of 10
Vetted Review
Verified User
Review Source
We use Zoho Forms within our website and chat software to generate lead forms, as support forms, and as scheduling forms. So Zoho Forms works across our entire organization. Zoho Forms makes it easy to gather info from our customers/leads, and since we integrate Zoho Forms with Zoho CRM, the info collected from our forms is passed on through the correct department and workflows are triggered. It's quite slick actually, and simple!
  • We use Zoho Forms as somewhat of a Support Ticket system to integrate with our Zoho CRM where we can manage Cases relative to our Deals
  • We use Zoho Forms inside of our email chat software (Zoho SalesIQ) where warranty claims can be made, which are integrated again with CRM so the correct person is notified inside CRM and can address the claim immediately.
  • We are using a Zoho Form as an appointment scheduler for product/service demo calls with Potentials/Leads. The form is hosted on our website and it's super simple to setup.
  • More and better design options would be nice. We keep our forms pretty basic, but maybe this is because some of the other design features seem a bit limited. In thinking about it, even if these features were available, we might stick with a simple form anyway.
  • The template options are okay but would like to see more Lead gen templates. This is something we would definitely look to integrate with our marketing campaigns.
If you are a Zoho CRM user this is a very useful app to use. The forms you can build in Zoho Forms are 10X better than what you can do in Zoho CRM, but you can still set up integrations with Zoho CRM so all your workflows can be carried out when forms are submitted. Forms are easy to create, and surprisingly the integration options and ease of integration set up make this a must-have app.
Read Jon Porreca's full review
Anonymous | TrustRadius Reviewer
November 29, 2018

Easy and useful source of generating inquiries.

Score 8 out of 10
Vetted Review
Verified User
Review Source
In my organization my marketing team use Zoho Forms as a marketing tool for our products and services. To collect our customers queries my marketing team create inquiry forms with the help of this tool. It is very easy to collect customers data with the use of this tool. and it works very fast which help us to save our time also.
  • Its feature of sending alerts in real time is my favorite feature. Whenever someone fills an inquiry form, I get alert immediately.
  • It has a mobile app also which makes this software usable at anytime and anywhere.
  • It's a cloud based application so users don't need so save anything on their system and they don't need to be dependent on their system. They can access their forms from any system.
  • It has limitations in terms of languages. It can be used in limited languages.
  • It doesn't offer much customization for creating an invoice.
  • They have limited number of templates which sometimes fails to fulfill my requirements in some cases where I need template of specific category.
I am using this software in my real estate company. I need to attach inquiry forms in web-pages and banners for online marketing of our projects. By using this I can get customers queries for my real estate projects. It helps me to collect customers data as well by using it as sign up form. It is also easy to maintain data with this software.
Read this authenticated review
Anonymous | TrustRadius Reviewer
March 30, 2018

Zoho forms, easy way to get what you need

Score 7 out of 10
Vetted Review
Verified User
Review Source
We use it everywhere on our website as well as in our processes for sales and onboarding new clients. It addresses our need to ask for different information when it comes to our different services as well as products.
  • Easily linkable to CRM
  • Easily linkable to website - Wordpress
  • Clean look online
  • Customization of colors
  • Customization of font
  • Easier to link to MailChimp
  • Easier to link to email campaign software in general that is not from ZoHo
Zoho forms is especially well suited for when you need multiple contact us forms on your website for lead capture. It is also a great candidate for when you are using any of their other solutions because they all communicate so well together. That is a very nice bonus for companies who need to be integrated on a deep level.
Read this authenticated review

Zoho Forms Scorecard Summary

Feature Scorecard Summary

Changes to live survey (6)
Multiple question types (6)
Survey logic flexibility (6)
Response tracking (6)
Data export (6)
Standard reports (6)
Custom reports (6)
Analytics (6)
Access controls (6)
Respondent restrictions (6)

About Zoho Forms

Zoho Forms is an online form builder that lets users create mobile-ready online forms. Forms can be shared with select users via email, or via a public link. This solution includes a drag-and-drop form builder that is responsive on all mobile devices. Zoho Forms also offers native mobile applications for iOS and Android devices.

According to the vendor, key benefits include:

  • An intuitive web and mobile form builder. Drag and drop fields to add them to a form.

  • Field and form rules so that users can set a spontaneous flow for your form.

  • Task assignments and approval workflows to keep productivity on the move.

  • Graphical analytics to track entries, conversion rates, and response errors.

  • Mobile apps, and offline support so that users can save data on their devices and sync them when they're back online.

Zoho Forms Features

Survey Format & Appearance Features
Has featureOnline surveys
Does not have featurePaper surveys
Does not have featurePhone surveys
Does not have featureSurvey templates
Does not have featureSurvey library
Does not have featureThemes
Does not have featureCustom logo/branding
Does not have featureSingle page survey
Does not have featureProgression bar
Does not have featureResponsive design
Survey Content Features
Has featureMultimedia content
Has featureDrag-and-drop editor
Has featureChanges to live survey
Has featureQuestion bank
Does not have featureQuestion design help
Has featureMultiple question types
Has featureMatrix questions
Has featureTranslation/multi-lingual
Survey Logic Features
Has featureSurvey logic flexibility
Has featureResponse requirement/validation
Has featureSkip logic
Has featureConditional questions
Has featureQuestion branching
Does not have featurePiping logic
Does not have featureRandomization
Survey Reporting & Analytics Features
Has featureResponse tracking
Has featureData export
Has featureReal-time results
Has featureStandard reports
Has featureCustom reports
Has featureVisualizations
Has featureAnalytics
Survey Integrations Features
Has featureCRM Integration
Has featureSocial media integration
Has featureE-commerce integration
Does not have featureTestimonials widget
Survey Automation Features
Has featureNotifications and alerts
Has featureCalendar/scheduling
Has featureFollow-up emails
Survey Distribution Features
Has featureIn-tool invites
Has featureEmail distribution
Has featureCross-channel distribution
Does not have featureCustom survey URLs
Has featureEmbeddable surveys
Has featureSite intercept surveys
Does not have feature360 Degree feedback
Has featureAnonymous responses
Does not have featureVendor-offered crowdsourcing
Has featureUnlimited questions per survey
Has featureUnlimited responses per survey
Has featureRespondent restrictions
Survey Administration & Security Features
Has featureMultiple users
Has featureAccess controls
Does not have featureCompliance
Additional Features
Has featureMobile app builder
Has featureNative apps for iOS and Android
Has featureOffline form submissions
Has featureEmail notifications
Has featureCustomizable form templates
Has featurePre-made and custom themes
Has featureForm and report sharing
Has featurePrintable QR code
Has featureUser management
Has featureTask assignment
Has featureForm analytics
Has featureIntegrations with Zoho CRM, Zoho Support, Zoho Subscriptions and Zoho Sheet
Has featureIntegrations with Google Docs and MailChimp
Has featureInterated with Google Apps
Has featureData migration to Zoho Creator

Zoho Forms Screenshots

Zoho Forms Integrations

Zoho Forms Competitors


  • Has featureFree Trial Available?Yes
  • Has featureFree or Freemium Version Available?Yes
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?Optional
EditionPricing DetailsTerms
Basic$10per month
Standard$25per month
Professional$50`per month
Free$0per month
Premium$100per month

Contact support@zohoforms.com to try out our paid plans.

Zoho Forms Support Options

 Free VersionPaid Version
Social Media

Zoho Forms Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android, Mobile Web
Supported Languages: English