Symitar vs. TrueCommerce

The system is quick and easy to use for our front-line staff allowing them to serve our members extremely fast. Additional functionality n some modules would allow us to move off some third party vendors and do it within the existing system.

Incentivized

If you want to sell online and need a platform, you should select Nexternal. If it is within your budget and you want to have success, Nexternal is the way to go. Since switching to Nexternal from Kreck, our online sales have more than tripled!

Incentivized

• quick and easy access to member accounts.
• integrations with 3rd party vendors to enhance our member service experience.
• online, mobile banking and shared branching integration allowing us to serve our members anywhere in the world.

Incentivized

• Page layout.
• Processing purchases.
• Ease of creation.

Incentivized

• Business services modules do have everything we would like.
• Collections modules do not have everything we would like.
• A way to allow users to update their software without them having to have local administrative rights.

Incentivized

• Nexternal is hosted solution which means much of the source code is protected and inaccessible. For clients looking to fully customize the user experience, there are some limitations, with any hosted solution, that must be considered.
• Nexternal doesn't have a built in wish list feature. They did partner with a 3rd party vendor, and now offer the base functionality; however, for clients whose needs center on the capabilities of a wish list, this feature must be closely considered.
• Nexternal's monthly fees are structured in such a way that they scale based on sales. This can be an affordable set up for a majority, but a deterrent for others. That said, the phrase 'you get what you pay for' rings true for ecommerce platforms as well. As I've mentioned perhaps too many times already, the level of reliable support combined with the user-friendly, secure platform are worth it.

Incentivized

I no longer work in a company that would utilize it.

I love the control and attention to detail that this system has. Don't be intimidated by it. Keep playing with it, ask questions, and get to know the program. You will grow to absolutely love and understand it.

Incentivized

We've worked with ecommerce providers for over 12 years, and we have yet to find another solution that provides the same level of responsiveness and accessibility as Nexternal's account representatives.

Incentivized

I had help from start to finish. Doreen, my rep, was very patient, concise, clear, and she has always had the answers I need. Setting up your store is time consuming at first, but with the support system that Nexternal offers, it is painless.

Incentivized

When we started with Nexternal, there were not as many options as there are today. We felt the platform was one that we could work with and had a great customer support contact that helped us during the creation of our site.

Incentivized

• It has allowed us to grow from a less than 500 million dollar in asset size credit union to a 2 billion dollar is asset size credit union over the past 20 years.
• Growth is asset size achieved without sacrificing member service.
• With our focus on member service and the usage of the system, we have seen continuous growth in our membership every year.

Incentivized

• Decreased efficiency in terms of how long it takes to enter order.
• Very quick with reporting which was great for meetings and customer service calls.
• Inefficient in terms of shipping abilities.