SysAid vs. UseResponse
SysAid vs. UseResponse
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
SysAid | Mid-Size Companies (51-1,000 employees) | SysAid is presented as comprehensive ITSM platform with generative AI baked into every element of service management. With a fully conversational experience wrapped into the UI, SysAid aims to empower organizations to unleash their full potential for productivity. | N/A | |
UseResponse | Mid-Size Companies (51-1,000 employees) | UseResponse helps companies provide customer service support using several channels and organize their community around products or services on their server. It's all-in-one support suite with feedback, help desk ticketing system, knowledge base and live chat in one package. Integrate it using API, built-in translation tool and fully customizable interface with extended modular system. | $39 per 2 agents/month |
SysAid | UseResponse | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules | No answers on this topic |
| ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | Required | No setup fee | ||||||||||||||
Additional Details | SysAid Copilot is available as an add-on for any plan. It bakes generative AI into every aspect of service management. | — | ||||||||||||||
More Pricing Information |
SysAid | UseResponse | |
---|---|---|
Top Pros |
| No answers on this topic |
Top Cons |
| No answers on this topic |
SysAid | UseResponse | ||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Incident and problem management |
| ||||||||||||||||||||||||
ITSM asset management |
| ||||||||||||||||||||||||
Change management |
|
SysAid | UseResponse | |
---|---|---|
Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.2 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
SysAid | UseResponse | |
---|---|---|
Likelihood to Recommend | 8.7 (156 ratings) | - (0 ratings) |
Likelihood to Renew | 9.1 (15 ratings) | - (0 ratings) |
Usability | 8.8 (41 ratings) | - (0 ratings) |
Availability | 9.1 (4 ratings) | - (0 ratings) |
Performance | 9.1 (4 ratings) | - (0 ratings) |
Support Rating | 9.0 (51 ratings) | - (0 ratings) |
In-Person Training | 9.1 (2 ratings) | - (0 ratings) |
Online Training | 9.1 (2 ratings) | - (0 ratings) |
Implementation Rating | 8.3 (8 ratings) | - (0 ratings) |
Configurability | 9.1 (2 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 8.5 (13 ratings) | - (0 ratings) |
Ease of integration | 5.1 (2 ratings) | - (0 ratings) |
Product Scalability | 8.9 (4 ratings) | - (0 ratings) |
Professional Services | 8.8 (8 ratings) | - (0 ratings) |
Vendor post-sale | 9.1 (3 ratings) | - (0 ratings) |
Vendor pre-sale | 9.1 (3 ratings) | - (0 ratings) |
SysAid | UseResponse | |
---|---|---|
Likelihood to Recommend | SysAid Technologies | UseResponse No answers on this topic |
Pros | SysAid Technologies | UseResponse No answers on this topic |
Cons | SysAid Technologies | UseResponse No answers on this topic |
Likelihood to Renew | SysAid Technologies | UseResponse No answers on this topic |
Usability | SysAid Technologies | UseResponse No answers on this topic |
Reliability and Availability | SysAid Technologies | UseResponse No answers on this topic |
Performance | SysAid Technologies | UseResponse No answers on this topic |
Support Rating | SysAid Technologies | UseResponse No answers on this topic |
In-Person Training | SysAid Technologies | UseResponse No answers on this topic |
Online Training | SysAid Technologies | UseResponse No answers on this topic |
Implementation Rating | SysAid Technologies | UseResponse No answers on this topic |
Alternatives Considered | SysAid Technologies | UseResponse No answers on this topic |
Contract Terms and Pricing Model | SysAid Technologies | UseResponse No answers on this topic |
Scalability | SysAid Technologies | UseResponse No answers on this topic |
Professional Services | SysAid Technologies | UseResponse No answers on this topic |
Return on Investment | SysAid Technologies | UseResponse No answers on this topic |
ScreenShots | SysAid Screenshots | UseResponse Screenshots |