SysAid vs. UVdesk Helpdesk
SysAid vs. UVdesk Helpdesk
Product | Rating | Most Used By | Product Summary | Starting Price |
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SysAid | Mid-Size Companies (51-1,000 employees) | SysAid is presented as comprehensive ITSM platform with generative AI baked into every element of service management. With a fully conversational experience wrapped into the UI, SysAid aims to empower organizations to unleash their full potential for productivity. | N/A | |
UVdesk Helpdesk | Small Businesses (1-50 employees) | UVdesk Helpdesk is a SaaS-based customer support tool. It converts support emails into tickets. The vendor says with the help of UVdesk, companies can manage customer support services easily. UVdesk also offers features like knowledge base or FAQ creation to assist customers further. The social media app integration that automatically converts tweets, posts, and comments from social media pages to tickets. The eCommerce App Integration,… | N/A |
SysAid | UVdesk Helpdesk | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | Required | $11 | ||||||||||||||
Additional Details | SysAid Copilot is available as an add-on for any plan. It bakes generative AI into every aspect of service management. | — | ||||||||||||||
More Pricing Information |
SysAid | UVdesk Helpdesk | |
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Top Pros |
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Top Cons |
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Incident and problem management |
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ITSM asset management |
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Change management |
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SysAid | UVdesk Helpdesk | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.2 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
SysAid | UVdesk Helpdesk | |
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Likelihood to Recommend | 8.7 (156 ratings) | - (0 ratings) |
Likelihood to Renew | 9.1 (15 ratings) | - (0 ratings) |
Usability | 8.8 (41 ratings) | - (0 ratings) |
Availability | 9.1 (4 ratings) | - (0 ratings) |
Performance | 9.1 (4 ratings) | - (0 ratings) |
Support Rating | 9.0 (51 ratings) | - (0 ratings) |
In-Person Training | 9.1 (2 ratings) | - (0 ratings) |
Online Training | 9.1 (2 ratings) | - (0 ratings) |
Implementation Rating | 8.3 (8 ratings) | - (0 ratings) |
Configurability | 9.1 (2 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 8.5 (13 ratings) | - (0 ratings) |
Ease of integration | 5.1 (2 ratings) | - (0 ratings) |
Product Scalability | 8.9 (4 ratings) | - (0 ratings) |
Professional Services | 8.8 (8 ratings) | - (0 ratings) |
Vendor post-sale | 9.1 (3 ratings) | - (0 ratings) |
Vendor pre-sale | 9.1 (3 ratings) | - (0 ratings) |
SysAid | UVdesk Helpdesk | |
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Likelihood to Recommend | SysAid Technologies | Webkul Software Pvt Ltd No answers on this topic |
Pros | SysAid Technologies | Webkul Software Pvt Ltd No answers on this topic |
Cons | SysAid Technologies | Webkul Software Pvt Ltd No answers on this topic |
Likelihood to Renew | SysAid Technologies | Webkul Software Pvt Ltd No answers on this topic |
Usability | SysAid Technologies | Webkul Software Pvt Ltd No answers on this topic |
Reliability and Availability | SysAid Technologies | Webkul Software Pvt Ltd No answers on this topic |
Performance | SysAid Technologies | Webkul Software Pvt Ltd No answers on this topic |
Support Rating | SysAid Technologies | Webkul Software Pvt Ltd No answers on this topic |
In-Person Training | SysAid Technologies | Webkul Software Pvt Ltd No answers on this topic |
Online Training | SysAid Technologies | Webkul Software Pvt Ltd No answers on this topic |
Implementation Rating | SysAid Technologies | Webkul Software Pvt Ltd No answers on this topic |
Alternatives Considered | SysAid Technologies | Webkul Software Pvt Ltd No answers on this topic |
Contract Terms and Pricing Model | SysAid Technologies | Webkul Software Pvt Ltd No answers on this topic |
Scalability | SysAid Technologies | Webkul Software Pvt Ltd No answers on this topic |
Professional Services | SysAid Technologies | Webkul Software Pvt Ltd No answers on this topic |
Return on Investment | SysAid Technologies | Webkul Software Pvt Ltd No answers on this topic |
ScreenShots | SysAid Screenshots | UVdesk Helpdesk Screenshots |