Talkdesk vs. Zello for Work
Talkdesk vs. Zello for Work
Product | Rating | Most Used By | Product Summary | Starting Price |
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Talkdesk | N/A | Talkdesk is a cloud-based contact center platform with voice, digital channel, and workforce engagement management capabilities. Talkdesk’s key features are its customizable user interface, built-in AI automation, and its integration with numerous CRM and helpdesk applications. | $85 per month per user | |
Zello for Work | Mid-Size Companies (51-1,000 employees) | Zello for Work is designed to turn any smartphone into a user-friendly push-to-talk (PTT) device on any network. This can be done with the user’s existing smartphones or ruggedized devices. Zello users can speak in groups or to direct contacts, decreasing nonessential noise in the work environment. | $8 per month |
Talkdesk | Zello for Work | |||||||||||||||
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Entry-level Setup Fee | Optional | $6 per user, per month | ||||||||||||||
Additional Details | — | Zello for Work Hosted subscriptions are pre-paid but eligible for a 15% discount on all annual subscriptions. The Zello for Work Server price is a one time fee, with annual support being the only recurring payment. Support renewal is 20% of the cumulative cost of the server. | ||||||||||||||
More Pricing Information |
Talkdesk | Zello for Work | |
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Top Pros |
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Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Talkdesk | Zello for Work | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | CloudTalk Score 9.5 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Cisco Business Edition 7000 (discontinued) Score 9.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Talkdesk | Zello for Work | |
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Likelihood to Recommend | 8.2 (447 ratings) | - (0 ratings) |
Likelihood to Renew | 8.7 (36 ratings) | - (0 ratings) |
Usability | 8.6 (263 ratings) | - (0 ratings) |
Availability | 9.8 (6 ratings) | - (0 ratings) |
Performance | 10.0 (5 ratings) | - (0 ratings) |
Support Rating | 8.6 (130 ratings) | - (0 ratings) |
In-Person Training | 10.0 (2 ratings) | - (0 ratings) |
Online Training | 8.4 (4 ratings) | - (0 ratings) |
Implementation Rating | 8.1 (204 ratings) | - (0 ratings) |
Configurability | 10.0 (6 ratings) | - (0 ratings) |
Product Scalability | 10.0 (6 ratings) | - (0 ratings) |
Vendor post-sale | 10.0 (2 ratings) | - (0 ratings) |
Vendor pre-sale | 10.0 (2 ratings) | - (0 ratings) |
Talkdesk | Zello for Work | |
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Likelihood to Recommend | Talkdesk | Zello Inc No answers on this topic |
Pros | Talkdesk | Zello Inc No answers on this topic |
Cons | Talkdesk | Zello Inc No answers on this topic |
Likelihood to Renew | Talkdesk | Zello Inc No answers on this topic |
Usability | Talkdesk | Zello Inc No answers on this topic |
Reliability and Availability | Talkdesk | Zello Inc No answers on this topic |
Performance | Talkdesk | Zello Inc No answers on this topic |
Support Rating | Talkdesk | Zello Inc No answers on this topic |
In-Person Training | Talkdesk | Zello Inc No answers on this topic |
Online Training | Talkdesk | Zello Inc No answers on this topic |
Implementation Rating | Talkdesk | Zello Inc No answers on this topic |
Alternatives Considered | Talkdesk | Zello Inc No answers on this topic |
Scalability | Talkdesk | Zello Inc No answers on this topic |
Return on Investment | Talkdesk | Zello Inc No answers on this topic |
ScreenShots | Zello for Work Screenshots |