TrustRadius

TaskRay vs. Work-Relay

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
TaskRay
Score 9.0 out of 10
N/A
TaskRay is a project management platform for managing project within Salesforce. It enables work to be planned quickly and efficiently, across geographically distributed teams. It supports collaboration using Chatter groups, and file sharing.
$25
per month
Work-Relay
Score 0.0 out of 10
N/A
N/AN/A
Pricing
TaskRayWork-Relay
Editions & Modules
TaskRay
$25.00
per month
No answers on this topic
Offerings
Pricing Offerings
TaskRayWork-Relay
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
TaskRayWork-Relay
Considered Both Products
TaskRay
Verified User
Anonymous
Chose TaskRay
In our comparison, TaskRay was the most robust client care and onboarding tool. It had a lot of different features and advantages that we are excited to take advantage of.
Leah Sevey | TrustRadius Reviewer
Leah Sevey
Customer Success Program Manager
Chose TaskRay
The main reason we chose TaskRay over the others is because it connects to Salesforce. Our sales team already uses several software solutions and the last thing they need is another thing to log into each day.

We like the price compared to other PM solutions and we like all of …
Rich Beliveau | TrustRadius Reviewer
Rich Beliveau
Senior Success Manager
Chose TaskRay
TaskRay is a simple solution to install and get moving with. Project creation, stage setup, and task creation are just a few great features that are simple to set up. Remedyforce & Service Manager are a more enterprise type application for more service desk type environments. …
Micah Jones | TrustRadius Reviewer
Micah Jones
Chief Information Officer
Chose TaskRay
TaskRay does not require you to be a certified project manager to manage your project like MS Project. We also tried using the salesforce free project solution but it's not as tightly integrated with SF as the TaskRay and again not nearly as easy to use. We also used …
HM
Hilary Mohs
Client Services Specialist
Chose TaskRay
We are still in our year long evaluation process. But TaskRay has been the easiest, and most successfully adopted tool so far. Even if we do not end up choosing TaskRay, I do not regret implementing the system or the experience working with the team at TaskRay.
The only reason …
Work-Relay

No answer on this topic

Features
TaskRayWork-Relay
Project Management
Comparison of Project Management features of Product A and Product B
TaskRay
8.6
Ratings
11% above category average
Work-Relay
-
Ratings
Task Management8.70 Ratings00 Ratings
Resource Management8.30 Ratings00 Ratings
Gantt Charts9.30 Ratings00 Ratings
Scheduling10.00 Ratings00 Ratings
Workflow Automation9.00 Ratings00 Ratings
Team Collaboration9.00 Ratings00 Ratings
Support for Agile Methodology8.30 Ratings00 Ratings
Support for Waterfall Methodology8.00 Ratings00 Ratings
Document Management6.30 Ratings00 Ratings
Email integration9.00 Ratings00 Ratings
Mobile Access9.00 Ratings00 Ratings
Timesheet Tracking10.00 Ratings00 Ratings
Change request and Case Management8.00 Ratings00 Ratings
Budget and Expense Management8.00 Ratings00 Ratings
Professional Services Automation
Comparison of Professional Services Automation features of Product A and Product B
TaskRay
8.5
Ratings
10% above category average
Work-Relay
-
Ratings
Invoicing8.00 Ratings00 Ratings
Project & financial reporting9.00 Ratings00 Ratings
Integration with accounting software8.50 Ratings00 Ratings
Best Alternatives
TaskRayWork-Relay
Small Businesses
Stackby
Stackby
Score 8.8 out of 10
Stackby
Stackby
Score 8.8 out of 10
Medium-sized Companies
InEight
InEight
Score 8.2 out of 10
InEight
InEight
Score 8.2 out of 10
Enterprises
InEight
InEight
Score 8.2 out of 10
InEight
InEight
Score 8.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
TaskRayWork-Relay
Likelihood to Recommend
8.3
(0 ratings)
-
(0 ratings)
Likelihood to Renew
10.0
(0 ratings)
-
(0 ratings)
Usability
10.0
(0 ratings)
-
(0 ratings)
Support Rating
10.0
(0 ratings)
-
(0 ratings)
Implementation Rating
10.0
(0 ratings)
-
(0 ratings)
User Testimonials
TaskRayWork-Relay
Likelihood to Recommend
TaskRay is well suited for any company looking to add structure and efficiency to their client onboarding system.
Verified User
Anonymous
Read full review
No answers on this topic
Pros
  • Customer Service - TaskRay customer service representatives are consistently responsive, insightful and professional
  • Salesforce Integration - TaskRay is based in Salesforce, and is easy to install and customize, if you already know Salesforce
  • Easy to Use - With a quick start walk through for any first time users, TaskRay quickly educates employees on the core functions.
HM
Hilary Mohs
Client Services Specialist
Read full review
No answers on this topic
Cons
  • During my use, I would at times get responsive issues in regards to tasks opening, editing task details, or moving from stage to stage. This didn't occur for quite some time until we started loading the system with extensive projects and hundreds of tasks to each project. While unfortunate to run into these performance issues, many applications run into similar issues when working many simultaneous tickets at the same time.
  • Customization to the task layouts is a bit cumbersome.
  • If you are running a lot of stages, 8 - 12, moving tasks from one side of the board to the other can take a little bit of work. At the time there were no quick close capabilities on the tasks to redirect the task to its final stage.
Rich Beliveau | TrustRadius Reviewer
Rich Beliveau
Senior Success Manager
Read full review
No answers on this topic
Likelihood to Renew
It's hands-down the best PM tool we have ever used. Nothing compares in ease of use and being easy to learn. It also looks great and makes sense immediately
Micah Jones | TrustRadius Reviewer
Micah Jones
Chief Information Officer
Read full review
No answers on this topic
Usability
Easy Easy Easy to use
Micah Jones | TrustRadius Reviewer
Micah Jones
Chief Information Officer
Read full review
No answers on this topic
Support Rating
I have not had many support issues but when I have, they have been courteous helpful, and solved the issue
Micah Jones | TrustRadius Reviewer
Micah Jones
Chief Information Officer
Read full review
No answers on this topic
Implementation Rating
Again, just like the app, the implementation was very easy.
Micah Jones | TrustRadius Reviewer
Micah Jones
Chief Information Officer
Read full review
No answers on this topic
Alternatives Considered
TaskRay is a simple solution to install and get moving with. Project creation, stage setup, and task creation are just a few great features that are simple to set up. Remedyforce & Service Manager are a more enterprise type application for more service desk type environments. JIRA is a highly used and close favorite with project management. At the end of the day, simplicity for setup and configuration as well as day to day usability went hands down to TaskRay over JIRA.
Rich Beliveau | TrustRadius Reviewer
Rich Beliveau
Senior Success Manager
Read full review
No answers on this topic
Return on Investment
  • The cost of TaskRay is much less than other project management solutions. Other solutions require you to upgrade for premium features such as Gantt charts or calendar views. It costs $21/month per user.
  • They offer volume (number of users) discounts as well as contract length discounts.
Leah Sevey | TrustRadius Reviewer
Leah Sevey
Customer Success Program Manager
Read full review
No answers on this topic
ScreenShots