Thankful vs. ZoomInfo Chat

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Thankful
Score 0.0 out of 10
N/A
The Thankful platform is modular software that optimizes customer service processes. Thankful's virtual assistant streamlines help desk operations and delivers better insights into customer sentiment.N/A
ZoomInfo Chat
Score 9.0 out of 10
N/A
ZoomInfo Chat is a solution based on the former Insent.ai, an AI-driven chatbot acquired by ZoomInfo in June 2021 to enable sales and marketing teams to engage and convert more website visitors.N/A
Pricing
ThankfulZoomInfo Chat
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
ThankfulZoomInfo Chat
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
ThankfulZoomInfo Chat
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Best Alternatives
ThankfulZoomInfo Chat
Small Businesses
ZoomInfo Chat
ZoomInfo Chat
Score 9.0 out of 10
Smith.ai Live Website Chat
Smith.ai Live Website Chat
Score 8.9 out of 10
Medium-sized Companies
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Enterprises
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
ThankfulZoomInfo Chat
Likelihood to Recommend
-
(0 ratings)
8.9
(27 ratings)
Support Rating
-
(0 ratings)
9.6
(8 ratings)
User Testimonials
ThankfulZoomInfo Chat
Likelihood to Recommend
Thankful
No answers on this topic
ZoomInfo
ZoomInfo chat is a very good tool for user engagement on the website and lead conversion. It's a very good tool that provides live chat, chat boat, and also a meeting scheduler so that customers can choose the preferred time to discuss with the sales team. It's very good for improving the productivity of the sales team and acquiring quality customers.
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Pros
Thankful
No answers on this topic
ZoomInfo
  • It is really great at integrations. We were able to plug in Slack without breaking a sweat. And it works really well with our other tools as well.
  • Implementation and setup was very easy and smooth. I actually anticipated it to be a lot bumpier but I was surprised at how quickly and smoothly it went.
  • They have a great support team too. Anytime we have gotten in touch with them, we have had a great experience.
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Cons
Thankful
No answers on this topic
ZoomInfo
  • Getting it to work on my mobile phone was a pain point. I just gave up after a while.
  • More integrations would be nice. Don't get me wrong, what it does, it does well. But the integration options are still limited.
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Support Rating
Thankful
No answers on this topic
ZoomInfo
As a fresh product in the market, support is very warm and they are putting out an earnest effort in fixing reported bugs!
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Alternatives Considered
Thankful
No answers on this topic
ZoomInfo
As I mentioned, it's more than just a ChatBot. The ChatBot is just another feature that it offers, but it allows you to talk to the website traffic which otherwise would have gone without interacting with your website. Sometimes even retargeting ads fail to target such valuable visitors, that is where ZoomInfo chat plays its role.
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Return on Investment
Thankful
No answers on this topic
ZoomInfo
  • It was quite simple to set up. We've tried a few different chat services on our website before, but the integration process is never as simple as the documentation suggests. Installing and configuring this, including integrating it to Slack, was actually quite simple.
  • Fabulous chatbot arrangement that expanded our site changes.
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ScreenShots