ThreatLocker vs. Trend Micro Worry-Free Services Suite

I have tested two of software besides ThreatLocker. ThreatLocker by far, was the easiest of the 3 to work with and setup. One of the companies' software was too complicated to run and setup. The other one lacked a lot of the features that ThreatLocker had. ThreatLocker came with many prebuilt template for common software and utilities, like Office365, putty, Firefox, Google, etc. It came with a bunch of prebuilt blocking/ringfencing rules for utilities like powershell, hyper-v psexec, and many others. This saves setup time. Unfortunately, ThreatLocker will let you download something from the MS Store, sometime it will let you execute and sometimes it won't. I would like to see this to be able to block the download from MS Store until ThreatLocker approves the download.

Incentivized

With around 80 users and 150 devices (including 6 server instances), this solution served us very well, with instant admin notifications and scheduled overall reports. Detection appears extremely reliable, and the memory and CPU footprint of the service seemed less intrusive than Panda, which we had issues running on Terminal Services instances, as it seems to hog excessive memory allocation. Rollout was smooth and we never had an instance of a corrupt installation.

Incentivized

• Application Control
• Privileged Access Management
• Storage access control

Incentivized

• Hybrid deployment, can be on-prem or cloud specific, we are using cloud based
• Central Control Manager capabilities to have control about what happens in the environment
• No need to have internal infrastructure to host further than your workstations or terminals
• No need to have dedicated team for security or endpoint protection
• Maintenance and updates are available just as released, no need to take actions on that side
• Great capabilities as a connected threat defense platform
• Endpoint protection features and quality for SMBs
• Cloud and collaboration platforms compatible including Office 365, Google Mail and On-Cloud Storage

Incentivized

• Ease of moving between organizations
• Removing agents from clients who depart
• Some UNC path definitions for local files and folders

Incentivized

• Price increases regularly.
• When you actually want to uninstall the agent, sometimes it will refuse to do so. Luckily TM has a special uninstall tool if needed.
• Can take awhile to dial in the thresholds against false positives.

Incentivized

ThreaLocker has done its job and has prevented malware from executing. It has stopped an encryption process once already. It has kept a user from going to a bad website. He tried twice and was wondering why he was getting an error message from ThreatLocker and ESET both.

Incentivized

ThreatLocker ease of use allows me to get the answers I need to any threats or denied action that ThreatLocker took. The "Unified Audit" is a great tool to show what is happening/executing on a user's computer or on a server. Unified Audit will allow to look at what steps a programs takes when it executes. It will show you if it calls on Powershell or what DLL's it is executing and many other things.

Incentivized

Installation and administration tools are fantastic. I found the endpoint policies to be not intuitive and clunky. The endpoint client was difficult to disable when trying to troubleshoot Apple issues and I often had to uninstall and then reinstall which was very time-consuming. Reporting is very useful and I was impressed with the reports I received.

Incentivized

There is rarely ever an outage. I have seen slowness in ThreatLocker service. But that is very rare too!

Incentivized

ThreatLocker is always available. The admin's console loads very fast and report runs almost instantly. It does not interfere with operating system.

Incentivized

You can email, call or do online chat with tech support. I love their online chat. They are quick and friendly. Also, if you need to show them something, you can give the chat technician permission from your Chat box to allow the tech access to your computer. They also can pull out your admin console on their side. They can look at your "Unified Audit" log and see the same thing that you can. They have a good KnowledgeBase that you can look for answers. They have what is called "ThreatLocker University" where you can go through tutorials and take tests.

Incentivized

The few times I needed to contact support I was fully satisfied. They worked all the way through the issue, no matter how long it took, and made sure I had a permanent solution. I was pleased with the professionalism, courteousness, and knowledge of the product they were supporting.

Incentivized

The owners and co-founders work with you through Zoom Meetings. They walk you through how to use and setup ThreatLocker. They also have webinars. You also can go through ThreatLocker University online training.

Incentivized

Using ThreatLocker University online training is very easy and informative. You take online tests to see how well you learned the material. It is great!

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ThreatLocker is a family ran business. The owners, co-founders work with you to ensure you are up and running as quickly as possible. They went to ensure your success with ThreatLocker.

Incentivized

I honestly have not seen many other programs like Threatlocker so I do not have any to compare to. Auto-Elevate may be the closest, however I did not evaluate them as part of my decision. Threatlocker does do a great job at onboarding which made deploying, setting up, and troubleshooting the program a breeze

Incentivized

Avast was clunky, difficult to roll out, missed loads of malware on machines, and required that we purchase a separate license to install AV on our servers. Trend Micro could not have been any different. You just contact their sales department and get a demo, or even ask for a trial of sorts to test policy creations and client installation. You'll be obsessed with the whole process and the admin dashboard you have access to.

Incentivized

ThreatLocker is very easy to add new ThreatLocker agents on computers and servers. It is very easy to do. You can install an agent on a computer or server in about 2 minutes or less.

Incentivized

• Too early on to tell, however, if ThreatLocker ends up blocking just one ransomware attack for any of our clients, I'd argue that it payed for itself.

Incentivized

• It has stopped several malicious items from getting into our system.
• It's also saved money over our previous Anti-Virus solution (Kaspersky)
• Ease of Setup/Use

Incentivized