TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Thunderbird

    Score8.7 out of 10
    N/AThunderbird is an open-source email management application from MZLA Technologies Corporation, a subsidiary of Mozilla.N/A

    Wunderkind

    Score5 out of 10
    N/AWunderkind (formerly BounceX) is presented as a people-based marketing cloud. It includes behavior-based personalization capabilities for website content, email, and other channels. The vendor states digital businesses use Wunderkind to remember who site visitors are, allowing them to deliver high-converting, one-to-one messages on websites, through emails and texts, and in ads at scale.N/A
    Pricing
    ThunderbirdWunderkind
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    ThunderbirdWunderkind
    Free Trial
    NoNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Best Alternatives
    ThunderbirdWunderkind
    Small Businesses
    No answers on this topic
    FullContact
    Score8 out of 10
    Medium-sized Companies
    No answers on this topic
    No answers on this topic
    Enterprises
    No answers on this topic
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    ThunderbirdWunderkind
    Likelihood to Recommend
    8.0
    (4 ratings)
    1.7
    (6 ratings)
    Usability
    8.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    -
    (0 ratings)
    1.0
    (1 ratings)
    User Testimonials
    ThunderbirdWunderkind
    Likelihood to Recommend
    Mozilla
    I like that it's free, I like that it's open-source, and the fact that it allows IMAP lets me have this on all 3 laptops and it's synced. I would never consider using it as my primary email client, however; just too clunky and can't navigate around fast enough the way I do with Gmail. And not even close to having all the features I'd need that Gmail does: 30 second undo-sending, canned responses, easy-to-create signatures for each email address (I literally toggle over to Gmail, compose a message, and paste my sig into the body of Thunderbird emails, so clunky), all spam ends up in my inbox even after I've marked enough as spam that it should know, email labeling and filtering... Gmail is just way more advanced and feature-ful. But, Thunderbird does beat my ridiculous RoundCube webmail interface!
    Incentivized
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    Wunderkind
    BounceX is well suited if you want to boost list/customer base growth, but a tricky aspect of it for me is that I don't know the benefit smaller companies would get from BounceX to accelerate growth without having an existing customer base.
    Incentivized
    Read full review
    Pros
    Mozilla
    • Email receiving
    • Email sending
    • Email composition
    • Ability to add calendar and task plugins
    Incentivized
    Read full review
    Wunderkind
    • Personalization in email - they have a great ability to surface products in email directly tied to what a past customer was browsing on the site
    • Great account management and fast turnaround times to address evolving needs we have
    • Very robust site experience capabilities to accommodate a lot of different use cases
    Incentivized
    Read full review
    Cons
    Mozilla
    • definitely needs a mobile /andriod version
    Incentivized
    Read full review
    Wunderkind
    • Support is awful
    • Management will not work with you to make things right
    • Tool is buggy. It went down for 50 hours during our Black Friday sale resulting in substantial amount of lost revenue.
    Read full review
    Usability
    Mozilla
    Thunderbird is a software very simple to use, but efficient in every aspect. We don't have a specific need, apart to manage email in both directions, and Thunderbird does it's job in the best way. I would like to see a more friendly interface, with some colours more, to help the sight in the email searching. When we have many of them, sometimes it's difficult to find the one that we need.
    Read full review
    Wunderkind
    No answers on this topic
    Support Rating
    Mozilla
    No answers on this topic
    Wunderkind
    Beware if you buy from them you are committed for a year. It is too expensive for the offering and they offer no solutions for you to manage the process/tool at a discounted rate. Will not renew my contract, that’s for sure.
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    Alternatives Considered
    Mozilla
    Incentivized
    Read full review
    Wunderkind
    We've used both Emarsys and Klaviyo as our ESP, while using Wunderkind to handle email/SMS acquisition and abandonment emails. Wunderkind has proven to be able to capture more emails and send more behavioral emails with the contact matching technology.
    Incentivized
    Read full review
    Return on Investment
    Mozilla
    • Its FREE and donation based. Can't get better than that.
    • I love that we aren't giving away our privacy to Google.
    • And I especially love that it's a grass-rootsy endeavor.
    Incentivized
    Read full review
    Wunderkind
    • For the email campaigns we had an original agreement for them to produce a 5X return on ad spend and thus far they have produced a greater than 8X return
    Incentivized
    Read full review
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