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Possibly best in class; room for growth and improvement but very happy
August 03, 2018

Possibly best in class; room for growth and improvement but very happy

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with BounceX

[It's being used by] one department (specifically the marketing team) for email capture, new account creation, and prospect/returning customer activation via behavioral email sends. It's also being used for messages/on-site experiences to nudge customers further down-funnel.
  • Email capture
  • Email retargeting for high-intent customers
  • On-site experiences
  • Flexibility with iterating versions of behavioral email sequences - currently running into some issues with emails being inflexible when we think we have room to grow
  • Designing emails within brand standards
  • Identifying new areas for intent nurturing and improvement without making a site seem too cluttered
  • Excellent ROI, easy to message the efficiency of what BounceX improves instead of bringing Bounce experiences in-house.
BounceX is well suited if you want to boost list/customer base growth, but a tricky aspect of it for me is that I don't know the benefit smaller companies would get from BounceX to accelerate growth without having an existing customer base.