40 Ratings
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Score 8.5 out of 100
9 Ratings
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Score 8.5 out of 100

Likelihood to Recommend

Trend Micro Apex One

Before Trend Micro OfficeScan we used Symantec Endpoint Protection and although it was very easy to deploy and to update agents it couldn't find a virus if you pointed it out with a neon sign. We were always getting hit with different viruses but since we migrated to Trend we no longer have that problem. Trend has definitely been preventing those kind of outbreaks successfully.
Anonymous | TrustRadius Reviewer

Trend Micro Worry-Free Business Security

Trend Micro is well suited solution for SMBs, for companies with less than 100 endpoints or devices to protect. Where there is no internal infrastructure to host endpoint protection platforms and there are not internal IT teams or security focused personnel. Not suitable for businesses with more than 200 devices as you can lose effectiveness on the protection intended to be provided.
Jose A Garcia | TrustRadius Reviewer

Feature Rating Comparison

Endpoint Security

Trend Micro Apex One
9.4
Trend Micro Worry-Free Business Security
Anti-Exploit Technology
Trend Micro Apex One
8.8
Trend Micro Worry-Free Business Security
Endpoint Detection and Response (EDR)
Trend Micro Apex One
9.2
Trend Micro Worry-Free Business Security
Centralized Management
Trend Micro Apex One
9.7
Trend Micro Worry-Free Business Security
Hybrid Deployment Support
Trend Micro Apex One
9.7
Trend Micro Worry-Free Business Security
Infection Remediation
Trend Micro Apex One
9.0
Trend Micro Worry-Free Business Security
Vulnerability Management
Trend Micro Apex One
9.7
Trend Micro Worry-Free Business Security
Malware Detection
Trend Micro Apex One
9.7
Trend Micro Worry-Free Business Security

Pros

Trend Micro Apex One

  • The product has two important aspects, centralized console and an agent which is typically installed on every machine. When the product is installed on a dedicated server then all computers can readily get updated while in the same network (provided the agent is installed on every machine). This helps the machine to avoid any kind of virus attacks.
  • Even if the machines are not in the same network where the console is being run it can directly get all updates from the Trend Micro server directly and the machine is still protected. Hence, it is not necessary that users have to visit the office or internal network to get the update, once the agent is installed on the machine then they can get the update from anywhere as long as the machine has access to the Internet.
  • Once the agent is installed on the machine the users can themselves do a full scan and even check the logs themselves.
Ratulsnigdha Saha | TrustRadius Reviewer

Trend Micro Worry-Free Business Security

  • Cloud management reports.
  • User management.
  • Administration tools are intuitive and easy to use.
Brian Duffy | TrustRadius Reviewer

Cons

Trend Micro Apex One

  • Threat Removal: we've encountered several times when Trend Micro will point out some kind of threat, but lacks the ability to handle the removal itself, and typically still requires some kind of manual intervention.
  • It's small, but I do wish you could rename the endpoint agent names after they're assigned in the system.
  • Greater view and visibility into some of the standard reports offered would be nice.
David Schwartz | TrustRadius Reviewer

Trend Micro Worry-Free Business Security

  • Sales: upon renewal, I did have to reach out myself to confirm the renewal of our agreement, but it didn't take long to confirm. You'd just think someone would reach out to me ahead of time to set up the renewal agreement.
  • Agent uninstalls: Occasionally when you remove an agent from the portal it "should" complete an uninstall of the client the next time the PC connects and comes online, but I've noticed that that doesn't always work, and I'll have to manually uninstall using the uninstall password to free up the license.
David Schwartz | TrustRadius Reviewer

Likelihood to Renew

Trend Micro Apex One

Trend Micro Apex One 8.0
Based on 4 answers
It is very easy to stick with a vendor year after year, and it is also easy to see the faults in a product and want to change. This is the first time I have renewed with an antiviurs provider as others have been less than ideal and caused issues where there were none before, so while it isn't perfect, it is the best of the bunch currently and I am hopeful that it will continue to improve in future versions.
Aaron Myers | TrustRadius Reviewer

Trend Micro Worry-Free Business Security

No score
No answers yet
No answers on this topic

Usability

Trend Micro Apex One

No score
No answers yet
No answers on this topic

Trend Micro Worry-Free Business Security

Trend Micro Worry-Free Business Security 7.0
Based on 1 answer
Installation and administration tools are fantastic. I found the endpoint policies to be not intuitive and clunky. The endpoint client was difficult to disable when trying to troubleshoot Apple issues and I often had to uninstall and then reinstall which was very time-consuming. Reporting is very useful and I was impressed with the reports I received.
Brian Duffy | TrustRadius Reviewer

Support

Trend Micro Apex One

Trend Micro Apex One 8.0
Based on 1 answer
It has been difficult at sometimes, the support people at one point told me that they couldn't tell me information about OfficeScan because it was knowledge that was passed down from engineer to engineer. The issue was that if you used the msi for the install any further installs would require the msi to have the same exact name or else the install fails and corrupts the install. This information is not listed anywhere on trends website. Support kept trying to get me to use the exe for installs instead, but we use SCCM and msi's work better. We had to write a script to come up with a solution so that we could uninstall the software and install the new software. Trend did provide the technical expertise to help with the script and had us work with one of the developers in order to resolve that issue. So they did fix their screw up but it took a while and several complaints.
Anonymous | TrustRadius Reviewer

Trend Micro Worry-Free Business Security

Trend Micro Worry-Free Business Security 3.0
Based on 1 answer
Support is the second major reason we are going to be changing A/V companies. When opening a ticket we would spend a lot of time providing details about what troubleshooting steps we have tried and information about the problem we were having with Trend Micro. The support technicians would often not read or understand the information we provided resulting in them asking us to perform troubleshooting steps that were already done and described in our initial support request. Additionally, responses would only come in the middle of the night so small issues would take days to solve.
Brian Duffy | TrustRadius Reviewer

Alternatives Considered

Trend Micro Apex One

I have evaluated several endpoint security products over the years, but Trend Micro consistently lands in the Gartner's magic quadrant of best companies in this space, reviews well, and, most tellingly, I have had great success with their products. Every iteration brings improvements in ease of use and advancements in protection
Nathan Roberts | TrustRadius Reviewer

Trend Micro Worry-Free Business Security

Worry Free is cheaper than the other vendors and the features are similar, the performance is very good and the option for cloud management was very important to our decision. We are very satisfied with the application, and, we don't have any plans to change applications at this moment.
Mauro Osvaldo Sepulveda Gutierrez | TrustRadius Reviewer

Return on Investment

Trend Micro Apex One

  • Increased employee efficiency is definitely one of the main reasons for using this product. A lot of valuable business hours can be saved by having this product as we all know that fixing virus issues involves more than technical expertise and takes a lot of time.
  • If the employee efficiency improves then any employee facing the customer will have a much better impact and will automatically improve customer service. Having a computer in good condition is going to have a better customer service and it will also help to meet deadlines.
  • The only negative impact I would say that it does affect other VPN agents (which is mandatory for certain client applications or accessing the client network) once the Trend Micro agent gets a version upgrade. On the other hand if the agents are not upgraded from time to time it may affect Trend Micro agents' functionality.
Ratulsnigdha Saha | TrustRadius Reviewer

Trend Micro Worry-Free Business Security

  • It has stopped several malicious items from getting into our system.
  • It's also saved money over our previous Anti-Virus solution (Kaspersky)
  • Ease of Setup/Use
Mitch Hubbell | TrustRadius Reviewer

Pricing Details

Trend Micro Apex One

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Trend Micro Worry-Free Business Security

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Trend Micro Apex One
8.9
Trend Micro Worry-Free Business Security
8.2

Likelihood to Renew

Trend Micro Apex One
8.0
Trend Micro Worry-Free Business Security

Usability

Trend Micro Apex One
Trend Micro Worry-Free Business Security
7.0

Support

Trend Micro Apex One
8.0
Trend Micro Worry-Free Business Security
3.0

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