Trend Micro Worry-Free Services Suite vs. Trustwave MailMarshal

With around 80 users and 150 devices (including 6 server instances), this solution served us very well, with instant admin notifications and scheduled overall reports. Detection appears extremely reliable, and the memory and CPU footprint of the service seemed less intrusive than Panda, which we had issues running on Terminal Services instances, as it seems to hog excessive memory allocation. Rollout was smooth and we never had an instance of a corrupt installation.

Incentivized

In a medium company, it is suited since the cost can be high for a smaller one.

I think there are better and more complete products for companies with higher volume or levels of confidentiality. While it is a good product, today there are several that exceed it in quality and functionality.

Incentivized

• Hybrid deployment, can be on-prem or cloud specific, we are using cloud based
• Central Control Manager capabilities to have control about what happens in the environment
• No need to have internal infrastructure to host further than your workstations or terminals
• No need to have dedicated team for security or endpoint protection
• Maintenance and updates are available just as released, no need to take actions on that side
• Great capabilities as a connected threat defense platform
• Endpoint protection features and quality for SMBs
• Cloud and collaboration platforms compatible including Office 365, Google Mail and On-Cloud Storage

Incentivized

• By having the physical appliance, it is more granular the control that is had of the users, which also accelerates the speed of detection of threats.
• The few options of DLP that it has are very useful when filtering sensitive data, but I stress "few".
• The interface is intuitive, but for more advanced options, it requires a higher than average knowledge of these systems.

Incentivized

• It would be better if there were an unload password for each policy instead of one for the whole organization.
• We have one app that gets blocked with no log of any reason why, there should be a better way to troubleshoot that other than just closing the AV every time. Allow listing has not worked in this case.
• When something is blocked it should specify exactly which setting or feature blocked it to make it easier to use the allow list or adjust.

Incentivized

• I know it is not a DLP since there is another specific product for it, but they could do it just a little easier for the average user.
• An intuitive interface in a broader aspect, not only in the basic functions.
• The option only in the cloud is good, but only the appliance offers all the functionalities.

Incentivized

Installation and administration tools are fantastic. I found the endpoint policies to be not intuitive and clunky. The endpoint client was difficult to disable when trying to troubleshoot Apple issues and I often had to uninstall and then reinstall which was very time-consuming. Reporting is very useful and I was impressed with the reports I received.

Incentivized

The few times I needed to contact support I was fully satisfied. They worked all the way through the issue, no matter how long it took, and made sure I had a permanent solution. I was pleased with the professionalism, courteousness, and knowledge of the product they were supporting.

Incentivized

Avast was clunky, difficult to roll out, missed loads of malware on machines, and required that we purchase a separate license to install AV on our servers. Trend Micro could not have been any different. You just contact their sales department and get a demo, or even ask for a trial of sorts to test policy creations and client installation. You'll be obsessed with the whole process and the admin dashboard you have access to.

Incentivized

Unfortunately all these products are better in almost all aspects. It is not to discredit the Trustwave, but they have much to improve in this area.

Incentivized

• It has stopped several malicious items from getting into our system.
• It's also saved money over our previous Anti-Virus solution (Kaspersky)
• Ease of Setup/Use

Incentivized

• While it is a good product, today there are several that exceed it in quality and functionality.
• In a medium company it is correct, since the cost can be high for a smaller one and it is not worth it.
• It is a basic product, compared to others of the same type

Incentivized