Trustpilot vs. YouTube Shopping

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Trustpilot
Score 7.3 out of 10
N/A
Trustpilot, headquartered in Copenhagen, offers their customer review platform to help businesses gather more online reviews and merge their online profile with feedback from their top customers and bring customer reviews to other high visibility platforms (e.g. Google).
$259
per month per domain
YouTube Shopping
Score 10.0 out of 10
N/A
YouTube Shopping lets creators and businesses promote products from their own stores across YouTube, while earning money. Through YouTube Shopping, the user can set up and connect a store to YouTube to feature products, like merch, in videos and live streams.N/A
Pricing
TrustpilotYouTube Shopping
Editions & Modules
Plus
$259
per month per domain
Premium
$629
per month per domain
Advanced
$1,059
per month per domain
Enterprise
Contact for pricing
No answers on this topic
Offerings
Pricing Offerings
TrustpilotYouTube Shopping
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
TrustpilotYouTube Shopping
Best Alternatives
TrustpilotYouTube Shopping
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Score 7.7 out of 10
Medium-sized Companies
Bazaarvoice
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Score 8.5 out of 10
Sprinklr Social
Sprinklr Social
Score 8.6 out of 10
Enterprises
Bazaarvoice
Bazaarvoice
Score 8.5 out of 10
Sprinklr Social
Sprinklr Social
Score 8.6 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
TrustpilotYouTube Shopping
Likelihood to Recommend
9.0
(7 ratings)
10.0
(1 ratings)
Likelihood to Renew
8.0
(1 ratings)
-
(0 ratings)
Usability
10.0
(1 ratings)
-
(0 ratings)
Support Rating
8.7
(4 ratings)
-
(0 ratings)
User Testimonials
TrustpilotYouTube Shopping
Likelihood to Recommend
Trustpilot
Increases consumer confidence as they can see the reviews on the product, the service provided, and the overall company review. This then leads to more orders. Helps when there is a new product with no reviews yet, as customers can see that the company has an overall score of 4.6 and are confident in buying
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Google
I think Youtube shopping goes well with popular beauty vloggers who review the products, while it is less helpful for service-oriented YouTubers like course providers. If they can list out their courses, then it could be awesome. Youtube Shopping is overall very helpful for both business owners and customers because business owners get loyal customers while customers can easily purchase the products without any further clarification or searching.
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Pros
Trustpilot
  • Completing the review for the customer is a simple process which enables us to receive more feedback.
  • The Trustpilot account management team is a true partner working with each department to help with adoption across the company.
  • The Trustpilot development team is a trusted partner with our own internal development team, assisting them with implementation as well as integration with their API.
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Google
  • Exponential audience growth.
  • Customer retention.
  • Clearing their doubts and making them to purchase quickly.
Read full review
Cons
Trustpilot
  • Removing inaccurate/faulty reviews. It's hard to talk to people about removing some inaccurate reviews.
  • Product reviews should be visible on search engines too.
  • Review requests email templates are not the best.
Read full review
Google
  • Its UI/UX can be better.
  • Similar products recommendation could be added.
  • feedback section can be included.
Read full review
Likelihood to Renew
Trustpilot
It's expensive and customer service is not the best.
Read full review
Google
No answers on this topic
Usability
Trustpilot
Simple user interface - easy to understand with high level overviews, but also getting into the detail with questions for those who want it. The only issue I have is the connection with LinkedIn - sometimes it fails and makes you re-enter details again which can be a bit frustrating!
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Google
No answers on this topic
Support Rating
Trustpilot
I've rarely had issues and needed support. During the implementation phase we relied on their support heavily and they were very knowledgeable, responsive and helpful. Any questions I've had have been answered promptly by my account manager. They also have a great knowledgebase for self-service support.
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Google
No answers on this topic
Alternatives Considered
Trustpilot
Selected Trustpilot because of superior integration with the website and Google SERPS. Again, my only complaint would be Trustpilot was relatively more expensive than the other technologies.
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Google
Youtube is the social platform where more audiences are present, and the content is video, so user retention is made sure. There are more chances for the YouTube audience to make a purchase decision quickly compared to other social commerce platforms. YouTube Shopping helps in customer retention, which helps to obtain increased ROI.
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Return on Investment
Trustpilot
  • Ability to find the right tech - have been able to “keep a finger on the pulse” with what’s trending vs. what’s helpful
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Google
  • High ROI is obtained.
  • Loyal Customers is obtained.
  • Consistent customers.
Read full review
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