Twilio vs. UJET
Twilio vs. UJET
Product | Rating | Most Used By | Product Summary | Starting Price |
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Twilio | N/A | Twilio offers a CPaaS and CCaaS solution, with the combination of its programmable Voice, Video, and Messaging APIs, as well as the Twilio Flex cloud contact center. Additional capabilities include Twilio's Elastic SIP Trunking, as well as API for WhatsApp. | $0 per min per participant | |
UJET | N/A | UJET is presented as a cloud contact center platform for the smartphone era. By modernizing digital and in-app experiences, UJET aims to unify the enterprise brand experience across sales, marketing, and support, eliminating the frustration of channel switching between voice, digital, and self-service for consumers. | N/A |
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
Additional Details | 1. Pay-as-you-go pricing: Simple usage-based pricing means you don’t get locked into big contracts. 2. Volume discounts: Discounts trigger as your usage grows, so you always get a fair price. 3. Start building today with free trial credit and full API access. | — | ||||||||||||||
More Pricing Information |
Twilio | UJET | |
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Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Twilio | UJET | |
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Small Businesses | Simplify360 Score 7.8 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Conversica Score 9.5 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Twilio | UJET | |
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Likelihood to Recommend | 6.5 (70 ratings) | 9.0 (2 ratings) |
Likelihood to Renew | 8.1 (5 ratings) | - (0 ratings) |
Usability | 9.5 (10 ratings) | - (0 ratings) |
Performance | 7.0 (15 ratings) | - (0 ratings) |
Support Rating | 5.7 (16 ratings) | - (0 ratings) |
Implementation Rating | 9.5 (2 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 10.0 (1 ratings) | - (0 ratings) |
Professional Services | 10.0 (1 ratings) | - (0 ratings) |
Twilio | UJET | |
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Likelihood to Recommend | Twilio | UJET |
Pros | Twilio | UJET |
Cons | Twilio | UJET |
Likelihood to Renew | Twilio | UJET No answers on this topic |
Usability | Twilio | UJET No answers on this topic |
Performance | Twilio | UJET No answers on this topic |
Support Rating | Twilio | UJET No answers on this topic |
Implementation Rating | Twilio | UJET No answers on this topic |
Alternatives Considered | Twilio | UJET |
Contract Terms and Pricing Model | Twilio | UJET No answers on this topic |
Return on Investment | Twilio | UJET |
ScreenShots | Twilio Screenshots |