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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    vcita

    Score9 out of 10
    N/AvCita is a marketing-focused CRM for service providers. According to the vendor, the product helps service providers move clients through every stage of the sales cycle: from the first point of contact to closing, upselling and follow-up. vCita is a lightweight CRM with the following features: - Manage appointments, payments, and clients - Access info & respond to clients on the go with a mobile app - Invite clients to…

    $35

    per month

    Zenoti

    Score7.8 out of 10
    Enterprise companies (1,001+ employees)
    Zenoti is a cloud software used by spas, salons, med spas, yoga and fitness studios to grow and manage their business. Zenoti includes scheduling, a POS system, and its centralized platform integrates appointment scheduling, billing, marketing, inventory, custom reporting and mobile apps. Zenoti Mobile aims to bring simplicity to the complexity of running a spa, including a system for staff and tools also to elevate the customer experience, with built-in marketing…N/A
    Pricing
    vcitaZenoti
    Editions & Modules
    Essentials
    $35
    per month
    Business
    $65
    per month
    Platinum
    $110
    per month
    No answers on this topic
    Offerings
    Pricing Offerings
    vcitaZenoti
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeOptional
    Additional DetailsDiscount available for annual billing.—
    More Pricing Information
    Features
    vcitaZenoti
    Sales Force Automation
    Comparison of Sales Force Automation features of vcita and Zenoti
    Feature
    vcita
    8.8
    5 Ratings
    12% above category average
    Zenoti
    -
    Ratings
    Customer data management / contact management9.55 Ratings00 Ratings
    Workflow management8.04 Ratings00 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of vcita and Zenoti
    Feature
    vcita
    7.0
    3 Ratings
    10% below category average
    Zenoti
    -
    Ratings
    Email marketing7.03 Ratings00 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of vcita and Zenoti
    Feature
    vcita
    8.0
    5 Ratings
    4% above category average
    Zenoti
    -
    Ratings
    Billing and invoicing management9.05 Ratings00 Ratings
    Reporting7.03 Ratings00 Ratings
    Customization
    Comparison of Customization features of vcita and Zenoti
    Feature
    vcita
    6.8
    7 Ratings
    12% below category average
    Zenoti
    -
    Ratings
    Custom fields6.67 Ratings00 Ratings
    API for custom integration7.02 Ratings00 Ratings
    Platform
    Comparison of Platform features of vcita and Zenoti
    Feature
    vcita
    8.6
    7 Ratings
    12% above category average
    Zenoti
    -
    Ratings
    Mobile access8.67 Ratings00 Ratings
    Security
    Comparison of Security features of vcita and Zenoti
    Feature
    vcita
    9.7
    6 Ratings
    14% above category average
    Zenoti
    -
    Ratings
    Role-based user permissions9.76 Ratings00 Ratings
    Best Alternatives
    vcitaZenoti
    Small Businesses
    Salesflare
    Score10 out of 10
    No answers on this topic
    Medium-sized Companies
    Kintone
    Score9.7 out of 10
    No answers on this topic
    Enterprises
    Oracle Sales
    Score8.9 out of 10
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    vcitaZenoti
    Likelihood to Recommend
    9.7
    (10 ratings)
    8.2
    (2 ratings)
    Usability
    9.5
    (4 ratings)
    7.3
    (1 ratings)
    Support Rating
    8.5
    (4 ratings)
    -
    (0 ratings)
    User Testimonials
    vcitaZenoti
    Likelihood to Recommend
    WiseStamp
    It makes client communication extremely easy - we can message and schedule online appointments. Clients really like those options. We also like the online payment portal. That way clients can pay at their convenience, and we don't end up with credit card information that requires PCI compliance. It also helps with payments. It would also help with invoicing, but unfortunately, there are only 3 linked payment options (Square, Stripe, and PayPal). If you don't use one of those payment processors, you cannot link to billing.
    Incentivized
    Read full review
    Zenoti
    Exactly the program is designed for spa industries or markets that are specifically dedicated to reservations, but we have shown that it can also have a great contribution for small internal spas in companies that need organization, its price is accessible, it gives order and administration, formality which is what we want to show in our company. Thanks Zeneti our collaborators are happier.
    Incentivized
    Read full review
    Pros
    WiseStamp
    • Great for online appointment bookings.
    • Good for taking payments.
    • Good for onboarding new clients.
    • Integrates with your website.
    • Integrates with Facebook Pages.
    Incentivized
    Read full review
    Zenoti
    • Appointment Management
    • Marketing
    • Point of Sale
    • Client Communications, SMS messaging
    • Online Booking and Online Gift Certificates
    Read full review
    Cons
    WiseStamp
    • Payment collection: We want to have an option to allow clients to choose the amount they wish to pay.
    • Improved ease of use with forms.
    Incentivized
    Read full review
    Zenoti
    • A few minor limitations using the calendar to book appointments.
    • Display which therapists are available when customers are booking online.
    • A few minor usability improvements in the point of sale.
    Read full review
    Usability
    WiseStamp
    Overall - easy to use. There are some missing features (like fillable pdf forms), and it also requires using certain credit card processors to link billing (otherwise it doesn't work).
    Incentivized
    Read full review
    Zenoti
    Because of the highly customizable nature of the software, the usability is sometimes affected, requiring lots of training for the staff
    Read full review
    Support Rating
    WiseStamp
    I do miss the days when I could easily call up a rep and talk to them about any issues I had with the service. But I still do hear back from the customer service rep during the week within 24 hours.
    Incentivized
    Read full review
    Zenoti
    No answers on this topic
    Alternatives Considered
    WiseStamp
    I liked vCita a lot more for my home services company mainly because it handled scheduling through the software which was terrific.
    Incentivized
    Read full review
    Zenoti
    Zenoti offers the richest feature set for our business category.
    Read full review
    Return on Investment
    WiseStamp
    • I have no clue
    • I'm assuming that we would not have people making appointments with us if we didn't have this service
    Incentivized
    Read full review
    Zenoti
    • Built in marketing features help to boost bookings
    • Built in features to help sell Add-ons.
    Read full review
    ScreenShots

    vcita Screenshots

    Screenshot of vcita's features, that make it a marketing-driven CRM for small businesses

    Zenoti Screenshots

    Screenshot of Admin Dashboard InterfaceScreenshot of Front Desk InterfaceScreenshot of SmartKartScreenshot of Advanced Marketing DashboardScreenshot of Advanced MarketingScreenshot of Zenoti Reports