Likelihood to Recommend Verizon Business (formerly Verizon Enterprise)
For overall fleet management, maintenance scheduling, employee tracking and equipment tracking this service seems like it is an all in one package that hit all the check boxes my firm needed. The issue is lack of hardware and software updates and support, and what appears to be an over taxed cell network that is not allowing any of these devices to work correctly.
Read full review WorkWave Route Manager is good for companies that are planning routes with multiple stops and multiple trucks. If your company is using whole truckloads to single locations, then WorkWave is not as helpful.
Read full review Pros Verizon Business (formerly Verizon Enterprise)
Transit temperature monitoring - Verizon Connect allows us to fill in previously missing temperature information for food products in transit. Vehicle location monitoring - While not our primary goal, we are able to use Verizon Connect to see if any of our vehicles has stopped for an excessive amount of time. This helps us ensure safety of our vehicle drivers. Read full review The variability of the routes. Able to put constraints on loads so we aren't overweight. Be able to let customer know approximate delivery time. Read full review Cons Verizon Business (formerly Verizon Enterprise)
Contractor install is very cumbersome, inconvenient, and causes downtime. Tracking had lots of unexplained glitches, thousands of miles added and lost to various trucks out of nowhere. Customer Service is quick to "open a case" on any issues, but lacks follow-up and solutions. Lots of problems are "sent to development." Read full review Historic export of orders. Read full review Support Rating Verizon Business (formerly Verizon Enterprise)
Verizon Connect has great customer service. Our account manager has always replied quickly to any inquiries of mine and has been very knowledgeable and reliable. Drivers who've occasionally needed to call into the customer service helpline have quickly had their questions answered and problems resolved. All reports I've received from them about their experiences have been positive, stating that the Verizon Connect employees have been courteous and helpful, resolving their issue quickly and efficiently.
Read full review Alternatives Considered Verizon Business (formerly Verizon Enterprise)
Verizon is more precise with GPS, but the easy installation and quick onboarding make Motive the winner. Verizon connect has better accuracy and less chance of removal, but the interface set up take away from its ease of use. Motive is easily installed and can be transferred between vehicles that Verizon connect cannot.
Read full review The other programs we tried were for UPS that had constant routes. They didn't work for us and were not very user-friendly.
Read full review Return on Investment Verizon Business (formerly Verizon Enterprise)
Costly compared to other GPS programs. Tied to long term contracts. Representatives do not know how to cancel service. Must wait until the end of the contract to request cancellation. If you miss date, you are tied to another 3 years. Read full review Reduced miles driven. Improved customer communication. Read full review ScreenShots