XCALLY vs. Zendesk Talk
XCALLY vs. Zendesk Talk
Product | Rating | Most Used By | Product Summary | Starting Price |
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XCALLY | N/A | Users can engage customers with the XCALLY MOTION technology integrated with Asteriskā¢. With it, agents and supervisors can manage and monitor Voice (inbound & manual or automatic outbound) Video Web Chat E-Mail SMS Fax Social media and custom channels using a single platform. XCALLY Motion also provides integrations with third party software applications available on the market, including CRM, Bots or Ticketingā¦ | N/A | |
Zendesk Talk | N/A | Zendesk Talk is call center software built on the Twilio cloud communication platform that integrates with the Zendesk Support ticketing system. This allows customer service teams to provide phone support from the same platform they use to manage all other channels. | N/A |
XCALLY | Zendesk Talk | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
Additional Details | ā | ā | ||||||||||||||
More Pricing Information |
XCALLY | Zendesk Talk | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Contact Center Software |
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Workforce Optimization (WFO) |
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XCALLY | Zendesk Talk | |
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Small Businesses | CloudTalk ScoreĀ 9.5Ā outĀ ofĀ 10 | CloudTalk ScoreĀ 9.5Ā outĀ ofĀ 10 |
Medium-sized Companies | Bright Pattern Contact Center ScoreĀ 10.0Ā outĀ ofĀ 10 | Bright Pattern Contact Center ScoreĀ 10.0Ā outĀ ofĀ 10 |
Enterprises | Google Cloud Contact Center AI ScoreĀ 8.9Ā outĀ ofĀ 10 | Google Cloud Contact Center AI ScoreĀ 8.9Ā outĀ ofĀ 10 |
All Alternatives | View all alternatives | View all alternatives |
XCALLY | Zendesk Talk | |
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Likelihood to Recommend | - (0 ratings) | 8.1 (15 ratings) |
Support Rating | - (0 ratings) | 5.0 (3 ratings) |
XCALLY | Zendesk Talk | |
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Likelihood to Recommend | Xenialab s.r.l. No answers on this topic | Zendesk |
Pros | Xenialab s.r.l. No answers on this topic | Zendesk |
Cons | Xenialab s.r.l. No answers on this topic | Zendesk |
Support Rating | Xenialab s.r.l. No answers on this topic | Zendesk |
Alternatives Considered | Xenialab s.r.l. No answers on this topic | Zendesk |
Return on Investment | Xenialab s.r.l. No answers on this topic | Zendesk |
ScreenShots | XCALLY Screenshots |