SolarWinds Remote Monitoring & Management (RMM) is a cloud-based system monitoring offering for Managed Service Providers. It provides a full monitoring and management suite, including automation and threat detection capabilities, and can integrate with other SolarWinds products.
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XEOX
Score 10.0 out of 10
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XEOX is a cloud-based remote management and monitoring solution that includes optimized patch management, integrated remote access, software deployment, and IT asset management. It is used to centrally manage the IT landscape of all computers and servers within organizations, and keeps track of inventory and software.
$1.50
per month per installation
Pricing
N-able N-sight RMM
XEOX
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
N-able N-sight RMM
XEOX
Free Trial
Yes
Yes
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
Yes
Entry-level Setup Fee
No setup fee
Optional
Additional Details
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More Pricing Information
Community Pulse
N-able N-sight RMM
XEOX
Features
N-able N-sight RMM
XEOX
Monitoring Tasks
Comparison of Monitoring Tasks features of Product A and Product B
N-able N-sight RMM
9.2
19 Ratings
23% above category average
XEOX
-
Ratings
Remote monitoring
9.319 Ratings
00 Ratings
Network device monitoring
7.016 Ratings
00 Ratings
Management Tasks
Comparison of Management Tasks features of Product A and Product B
It's great for the basics of device management for Windows PCs, I wouldn't recommend it for Mac other than asset management. The patch management and monitoring templates are helpful for the day-to-day, and the "Take Control" feature for remote assistance allows us to provide fast service to clients - we often are on a machine within 5 minutes of receiving a ticket.
XEOX is very well suited for scenarios where a high level of customization is needed. No other tool we have tested can be tailored so exactly to one's needs. It is possible to automize basically anything using custom scripts and the monitoring and health state of the devices is completely customizable, individually for every device.
However, this reflects in the complex interface which is quite overwhelming at first sight. Therefore, I highly recommend contacting the support team to get an introduction into their product. They offer one-to-one meetings for free and make the first steps a lot more easier!
It provides fantastic remote access capabilities. The Take Control tool gives us a robust platform that is capable of remote controlling almost any endpoint we need to and the chat, file transfer, and screen recording tools are all exceptionally useful.
SolarWinds RMM is particularly useful as a single pane of glass solution that allows us to monitor and manage thousands of endpoints across dozens of different clients. It does a solid job of allowing us to sort, organize, and filter based off of who and what we want to see at any given time.
Due to its client based nature, the platform excels at in-depth monitoring of services, event logs, and the functionality of systems with custom script checks.
It has a health state for our devices which is completely customizable per device. So we can see on first sight whether there are some issues which are relevant for us.
It is possible to run arbitrary powershell scripts which makes it even possible to automize tasks which are not supported natively by XEOX.
The Windows patching is highly customizable: Even complex patch plans with multiple device groups which are patched at different times can be implemented.
The support is excellent. The response time is typically within hours on working days. They have also implemented some of our features requests. Everything is included in the licence.
The interface is easy to navigate. Setting up policies is straight forward. The antivirus and web filter are simple and exceptions are easy to make. Upgrading the agent is made simple and creating scripts is made fool proof. (Well, almost)
The ease of use, full functionality, reliability and excellent support.[N-able RMM (formerly Solarwinds RMM)] gives users a full suite of tools with a single installable file. Unlike standard tools, you don't have to install several different executables to be able to have fully protected end points.
The support answers withing hours (sometimes even minutes) on working days. One can also arrange a one-to-one meeting with them to go over specific needs. They even advised me on creating a good patch plan and shared their knowledge of patch management with me. Everything without any additional costs besides the standard licenses.
Ultimately, we chose to stay with N-able N-sight due to their competitive pricing and billing system that we integrated into our accounting. The other competitors do offer better-made modules/new technology, but we were not ready to make this big move because of the cost. In the future, perhaps, we will still consider NinjaOne.
The ROI is immediate for us. The advanced alerting alone makes this product an ace in our bag. The confidence you have in your network is wonderful.
Another big ROI we get from the advanced alerting is the peace of mind that our engineers feel. We are a 24/7 shop, so being on-call goes from being hectic to extremely manageable.
The only negative I can honestly say is when the time comes to patch the product. Micro-patches are easy enough, but jumping versions can be a bit taxing.
