Zabbix vs. Zoho Desk

Zabbix

Zoho Desk

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Zabbix	Score 8.5 out of 10	N/A	Zabbix is an open-source network performance monitoring software. It includes prebuilt official and community-developed templates for integrating with networks, applications, and endpoints, and can automate some monitoring processes.	N/A
Zoho Desk	Score 8.3 out of 10	N/A	Zoho Support is a Saas help desk / ticketing system aimed at SMBs. I competes most often with Zendesk, and Desk.com.	$0

Pricing

Zabbix

Zoho Desk

Editions & Modules

No answers on this topic

Free: $0
Express: $9
per month per user
Standard: $20
per month per user
Professional: $35
per month per user
Enterprise: $50
per month per user

Offerings

Pricing Offerings
Zabbix	Zoho Desk
Free Trial
No	Yes
Free/Freemium Version
No	Yes
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

Required

Additional Details

—

A discount is offered for yearly billing.

More Pricing Information

Community Pulse
	Zabbix	Zoho Desk
Considered Both Products	Zabbix Verified User Anonymous Chose Zabbix The software's I mentioned are great, but they are overpriced comparing to Zabbix while it's a free open-source application. The value its adding has high price than any other free open-source apps. the monitoring and alerts details and the friendly user interface is stacking … Incentivized Helpful? Osman Gani Project Coordinator Chose Zabbix SolarWinds IP Address Manager (IPAM) and SolarWinds Network Device Monitor Incentivized Helpful? Verified User Anonymous Chose Zabbix As I have mentioned before, its free, open source, very customizable and easy to use. I think anybody with minimum networking or computer knowledge can watch tutorials and implement this solution easily. Also it has great community support and forums Incentivized Helpful? Verified User Anonymous Chose Zabbix Zabbix has no financial cost, PRTG is very expensive but just as impressive capability wise. Incentivized Helpful? Asad Khan Technical CARE Specialist Chose Zabbix Well, I am not a decision-maker here, but I believe Zabbix has been adopted as a default choice to be integrated with Nokia OpenStack because of its simplicity of usage & other products were not matured at that time. Single GUI can be used for infrastructure as well as workload … Incentivized Helpful? Umair Mehboob Senior Devops Engineer Chose Zabbix Zabbix is very easy to configure and this tool provides a more active alert system. We have evaluated ipMonitor and CloudWatch but the scope for sending alerts is very limited and this tool is very efficient in sending alerts through emails, MS Teams, and even on SMS. We are … Incentivized Helpful? Verified User Anonymous Chose Zabbix We're using the Solarwinds suite as our global monitoring standard, but it is very complex and its licensing model makes it difficult to monitor a wide range of technologies. So, we're using Zabbix as a complement on our monitoring process. Zabbix is a way more flexible and has … Incentivized Helpful? Faustine Chisasa Network Engineer Chose Zabbix Zabbix is more flexible, highly customizable and low on resource usage. Incentivized Helpful? Verified User Anonymous Chose Zabbix It's much easier to get the trained specialists that have experience with this tool in our country. Incentivized Helpful? Verified User Anonymous Chose Zabbix We're using Munin in parallel to Zabbix, mostly out of legacy reasons. While Munin in the version used here only allows static graphs through image-files, Zabbix clearly wins here with the option to zoom in and out. I used Nagios many years ago and it was quite similar to … Incentivized Helpful? EV Eduardo Viero IT Infrastructure Specialist Chose Zabbix Although we still use Cisco Prime for network devices, when comparing Zabbix with Nagios, for example, you see that Zabbix is more robust, stable, easy to deploy and has an enterprise focus that other tools don't have. Also, the fact that the Zabbix community is very active is … Incentivized Helpful? Thomas Higgins Infrastructure Engineer Chose Zabbix Most of the SolarWinds are separated out, whereas Zabbix includes templates and capabilities for all of them out of the box. Other solutions listed include most or all of them to varying degrees as well. New Relic is more for Application Monitoring, but the New Relic … Incentivized Helpful? Ricardo Melo Network Analyst Chose Zabbix Zabbix was adopted in our framework due to the value, the hardware requirements, the knowledge we had available and the vast documentation on the internet. Incentivized Helpful? Verified User Anonymous Chose Zabbix Zabbix is a great, free solution. While not everything is discovered and configured out of the box, it is a powerful tool that allows for complete customization to what your organization needs as far as a monitoring solution. We've invested the time to make Zabbix powerful, … Incentivized Helpful? Steve Mushero CEO Chose Zabbix Zabbix was much better at handling traditional systems, and in ease of customization, both in the system itself, and customizing data sources, such as adding deep MySQL or JMX integrations. It's very good for organizing large-scale (hundreds or thousands of servers) systems; … Incentivized Helpful? Eric O'Callaghan Linux Engineer Chose Zabbix I personally prefer Zabbix over any other monitoring software that I have ever tried. Zabbix is so customizable that if there is a feature I need, I can easily implement it. I can then add that feature to a template in no time and have it applied to hundreds, or even thousands, … Incentivized Helpful? Josh Quint Lead AWS Systems Architect Chose Zabbix More extensive and customizable than SaaS solutions. Much less learning curve than Nagios. Cost is very much lower than SaaS monitoring especially at scales over 1000 hosts ($15,000/month for SaaS!!) Templating systems allows for easy management and monitoring of groups of … Incentivized Helpful? Nishanthi Mohan DevOps Engineer Chose Zabbix Zabbix is cost effective maybe and certainly a good tool but not the best. The other ones have features that Zabbix is missing and we use couple of them. Incentivized Helpful? Verified User Anonymous Chose Zabbix Zabbix had the best support for the devices I initially had in my network, its ability to adapt and change has made it my Swiss Army knife of monitoring tools. While it could benefit greatly from a moderated zabbix community, its support from the open source community has … Incentivized Helpful? Deepshikha Gandhi DevOps Engineer Chose Zabbix Nagios has some advantages over Zabbix like "flapping" detection and multiple alert levels - Error, Warning and OK. However, the disadvantages of Nagios like needing an addon (NRPE) to monitor remote system internals (open files, running processes, memory, etc), no charting of … Incentivized Helpful? Nadir Wade Linux Administrator Chose Zabbix Nagios will always be at or near the top, but I really like how sleek Zabbix is. Also, once it's up and running its really helps keep things in order for you and your customers. As for PandoraFMS, it would have beat out Zabbix, but the documentation on PandoraFMS is really … Incentivized Helpful? Verified User Anonymous Chose Zabbix The choice was made about 6 years ago, but nothing recent has called that into question. I don't really remember the details of the original choice. Incentivized Helpful? Verified User Anonymous Chose Zabbix I have had feedback that Splunk is a more out-of-the-box solution. With some fine tuning, it is possible to get the same robust functionality from a Logstash and Zabbix integration. The setup is more taxing, but you avoid paying the costly Splunk fees. So it all really depends … Incentivized Helpful? Verified User Anonymous Chose Zabbix I'm mostly familiar with Zabbix, but I've also started working with OpenNMS more recently. It appears that they're very comparable, the major difference being that OpenNMS supports SNMP Traps natively and can import MIBs which I was never able to figure out with Zabbix. Like … Incentivized Helpful?	Zoho Desk Greg Rellaford Account Manager and Retention Specialist Chose Zoho Desk We used HubSpot before, and it didn’t work very well for our needs. Zoho Desk is part of a much larger Zoho implementation. We’d like to have everything in one place, and Zoho provides that ability. Incentivized Helpful? Verified User Anonymous Chose Zoho Desk Zoho provides more bells and whistles comparted to the other platforms I have tried. The setup was easier and the transition was smoother. The support was much better as well. Whenever we would get stuck on something, support was a chat away and we always got the solution we … Incentivized Helpful? Sanjay Singh Business Development Manager Chose Zoho Desk I have used Asana and Zoho desk and decided to go with Zoho due to the ease of intergration into other applications and platforms, the more affordable costing, a faster mobile application and for the slightly better automation capabilities. Asana is nice but the cost and … Incentivized Helpful? Kevin Almond Head of Customer Success Chose Zoho Desk We selected Zoho Desk as we needed a platform that was going to allow the business to grow through both usage and staffing numbers. We wanted something cost-effective but still offered standard features in an effective cloud-delivered solution but would still allow … Incentivized Helpful? Humayun Farooqi Customer Success Manager Chose Zoho Desk Zoho Desk is easily a winner for trouble ticket handling as Bitrix24 was not offering any dedicated trouble ticketing tool and we had no option but to use the Tasks section of Bitrix24 to handle our existing customers. Also Bitrix24 neither did have any dedicated mobile … Incentivized Helpful? Rose Carmela Project Manager Chose Zoho Desk Vision Helpdesk and WixAnswers.com Incentivized Helpful? Sofia Martinez Accounting Consultant Chose Zoho Desk Zoho Desk is always good at building different platforms for automation, so this one is also the best help desk platform available in the market. I can easily add the feedback with a report to easily convey the message accordingly. It can easily integrate with your existing … Incentivized Helpful? HK Hildah Kay Help Desk Technician Chose Zoho Desk Zoho Desk has an interface that is extremely simple and practical to use, for even clients who are not skilled. Again, Zoho Desk has no lead time, when customers air their views or complaints. Finally, Zoho Desk works/integrates effectively with several other products for … Incentivized Helpful? Verified User Anonymous Chose Zoho Desk Over the years I have used a few different support software applications. One being Remedy software. That was pretty nice, but they lacked an isp version. I am currently a user of Atlassian Jira and am not a big fan at this point. It is very cumbersome to use. Incentivized Helpful? David Yates President Chose Zoho Desk After trialing and using Zoho Desk, we decided to move onto another product. Zoho has many features that make it a great product, but ease and intuitiveness of use was lacking for us. Incentivized Helpful? Verified User Anonymous Chose Zoho Desk The quality of support provided by Zoho Desk is brilliant. Ease of setup is a very easy process. Also it meets all the requirements that can be expected from such kind of software. Zoho Desk is a company that can be easy to do business with. It is really headed in the right … Incentivized Helpful? Verified User Anonymous Chose Zoho Desk Zoho [Desk] has much more quality of the information we required for our business than FreshDesk. It was also easy to work with Zohos different modules albeit based on department specific products than it was when we used Freshdesk. The Project management module was a … Incentivized Helpful? Jack Mattheus Human Resources Management Chose Zoho Desk • In the acquisition of Zoho Desk I did not have the final decision but I have contributed as my analysis in the implementation. We decided to switch services since this tool is much more complete in terms of functionalities that help us to easily resolve and follow up on our … Incentivized Helpful? María Fernanda Cruz Coordinator Chose Zoho Desk Value for money simply beats the rest. Also, as part of the Zoho Suite, integrations are wonderful, for example to CRM or consolidating Reporting with other apps such as Zoho Projects. Integration to advanced Analytics is also very helpful. In terms of features, they are pretty … Incentivized Helpful? Leonard Johnson Technical Support Chose Zoho Desk Atera had a lot of features. You could install an agent to monitor updates, and you could deploy AV. Zoho Desk was easier to go through tickets and replies. It felt like Atera had more features, so it was slower. At times you would want to search for an old ticket in Atera, and … Incentivized Helpful? Verified User Anonymous Chose Zoho Desk Zoho Desk is easy to set up for small business needs, and its dashboard is well-suited for our organization's needs. We are on a social network, which also helps us to get users' and applicants' queries through the social platform. Another factor to start with it is its trial … Incentivized Helpful? Julien Bras Innovation Team Leader Chose Zoho Desk We have selected Zoho Desk because we already using Zoho CRM. Incentivized Helpful? Khashi Rahmani Territory Manager Chose Zoho Desk Desk.com was too complicated and was cost prohibitive. We had switched from Desk by Salesforce to Zoho Desk Incentivized Helpful? Miguel Useche Wordpress developer Chose Zoho Desk Zoho Desk comes at a better price, and it offers integration with other Zoho applications so you can keep your information in a single place. Their support is good and will guide you through many things. Also their API is similar to other Zoho platforms, so employees can … Incentivized Helpful?

Features

Zabbix

Zoho Desk

Incident and problem management

Comparison of Incident and problem management features of Product A and Product B
	Zabbix - Ratings	Zoho Desk 8.5 Ratings 3% above category average
Organize and prioritize service tickets	00 Ratings	9.00 Ratings
Expert directory	00 Ratings	7.10 Ratings
Subscription-based notifications	00 Ratings	7.10 Ratings
ITSM collaboration and documentation	00 Ratings	10.00 Ratings
Ticket creation and submission	00 Ratings	8.90 Ratings
Ticket response	00 Ratings	8.90 Ratings

Self Help Community

Comparison of Self Help Community features of Product A and Product B
	Zabbix - Ratings	Zoho Desk 9.7 Ratings 19% above category average
External knowledge base	00 Ratings	9.70 Ratings
Internal knowledge base	00 Ratings	9.70 Ratings

Multi-Channel Help

Comparison of Multi-Channel Help features of Product A and Product B
	Zabbix - Ratings	Zoho Desk 6.6 Ratings 19% below category average
Customer portal	00 Ratings	8.00 Ratings
Social integration	00 Ratings	6.80 Ratings
Email support	00 Ratings	6.10 Ratings
Help Desk CRM integration	00 Ratings	5.60 Ratings

Best Alternatives
	Zabbix	Zoho Desk
Small Businesses	Auvik Score 8.7 out of 10	Agiloft Service Desk (discontinued) Score 9.0 out of 10
Medium-sized Companies	Logz.io Score 8.4 out of 10	Agiloft Service Desk (discontinued) Score 9.0 out of 10
Enterprises	ScienceLogic AI Platform Score 8.8 out of 10	SysAid Score 8.9 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Zabbix	Zoho Desk
Likelihood to Recommend	8.3 (0 ratings)	8.7 (0 ratings)
Likelihood to Renew	9.0 (0 ratings)	- (0 ratings)
Usability	8.6 (0 ratings)	8.0 (0 ratings)
Support Rating	5.0 (0 ratings)	8.8 (0 ratings)
Implementation Rating	8.0 (0 ratings)	- (0 ratings)

User Testimonials
	Zabbix	Zoho Desk
Likelihood to Recommend	Because we spread out in different locations, we can't always know the status of our devices. Zabbix solves this issue for us. As soon as we see an alert that the remote site is down, we can solve it right away. I can't think of a scenario where it was less appropriate for us. Incentivized Verified User Anonymous Read full review	Zoho Desk is a great customer service tool. It is very easy to track the ability to receive tickets and send responses in Zoho Desk. There are lots of options for customization. The knowledge base feature is very extensive and powerful. It makes creating internal and external FAQs easy. Incentivized Greg Rellaford Account Manager and Retention Specialist Read full review
Pros	Alerts; Zabbix allows deep customization of conditions and alerts giving you the ability to perform nearly any scripted action in a variety of scenarios Inventory; having one place to see a list of all on-going problems and list of servers within your organization is critical Graphs; screens or graphs showing customizable and color-coded historical usage is a necessity in any monitoring software Incentivized Eric O'Callaghan Linux Engineer Read full review	Report features give the all insights of the customer team and customer support which enables us to make changes according to it. The best thing about Zoho Desk is that it has a very beautiful and fully designed dashboard. I have been using this software for a very long time in my organization, it is very easy to use with having the interface created on a very advanced module. It is completely a feature rich platform. Incentivized Sofia Martinez Accounting Consultant Read full review
Cons	Creating an alert & its trigger can be made easier. More VM-based data collection counters should be introduced to have better VM monitoring. The raw counters collection agent in every node is relatively weak. It goes down often, which needs more stability. Incentivized Asad Khan Technical CARE Specialist Read full review	When utilizing as a ticketing system, it would be nice to have a better way to monitor when something is due. It's just a little cumbersome. Search Functionality - The search functionality could use a tweak or two. Too many times I am unable to find tickets. This would also be very helpful for the "Recycle Bin" when you just need to find that ticket you accidentally deleted (we are all human!). :) Incentivized Verified User Anonymous Read full review
Likelihood to Renew	It is free. It didn't cost anything to implement (other than my time and the cost incurred for it) and it is filling a badly needed gap in our IT infrastructure. Support is available if we have issues and can be done annually or paid for on a per incident basis as needed. Expansion, updates, and all other future lifecycle activities are likewise free of cost, so as long as someone is able to implement/maintain the software (and the OSS project is maintained) then I imagine the company will never leave it. Incentivized Thomas Higgins Infrastructure Engineer Read full review	No answers on this topic
Usability	Well i find the tool quite useful for my daily network monitoring purpose. We get the alerts easily through SMS which saves us lot of our times and effort. The tool is highly customizable which i mentioned earlier which helps to create different alert criteria for different device or system. Incentivized Osman Gani Project Coordinator Read full review	Zoho Desk on operational capacity is the most effective help desk we have come across, as it is suitable for businesses of all forms and shapes, from large to small. Again, Zoho Desk captures the attention of all clients, and on time, offers solutions to their demands without failing. Lastly, Zoho Desk requires no extra skill to execute the program. Incentivized HK Hildah Kay Help Desk Technician Read full review
Support Rating	The setup is the most time-consuming portion of using zabbix. It takes a lot of effort to shape it into a usable format and even then it can get very messy. It's not exactly intuitive and as mentioned the UI seems a bit antiquated. If I was to roll out a monitoring solution from scratch, I'd probably look for alternatives which are easier to use and maintain. Incentivized Verified User Anonymous Read full review	Their support is excellent. They are always available to answer all your queries and doubts. Be it a call or email or even live chat. You will always get a prompt response from their customer support executives. They are very much familiar with the product and all its functionality. Sometimes you get stuck and don’t know what to do. They are always there for your questions Incentivized Verified User Anonymous Read full review
Implementation Rating	We are a mainly Windows environment, so it would be useful if we could have used Active Directory to deploy agents. As of version 4.2, Zabbix has announced a new agent MSI file to allow exactly that. Unfortunately, we didn't have that option. Also, for Linux and MAC deployments, there is no simple way to deploy that. Using remote scripts you may be able to create something, but most places will opt for either SNMP (agentless) or manual installation of agents to add to Zabbix. A way of deploying agents via discovery would go a long way to helping in the adoption of the tool. Incentivized Thomas Higgins Infrastructure Engineer Read full review	No answers on this topic
Alternatives Considered	The software's I mentioned are great, but they are overpriced comparing to Zabbix while it's a free open-source application. The value its adding has high price than any other free open-source apps. the monitoring and alerts details and the friendly user interface is stacking up against any other apps in the web. Incentivized Verified User Anonymous Read full review	Zoho Desk is easily a winner for trouble ticket handling as Bitrix24 was not offering any dedicated trouble ticketing tool and we had no option but to use the Tasks section of Bitrix24 to handle our existing customers. Also Bitrix24 neither did have any dedicated mobile application for on the go usage which Zoho Desk has easily handled with applications for both Android and IOS devices. Incentivized Humayun Farooqi Customer Success Manager Read full review
Return on Investment	Zabbix has had a positive impact on uptime of our external facing website. Users don't always call up our Customer Service team to report that something is down - sometimes they just abandon the website all together. By having a monitoring solution that tells us when things are down before customers do, we are able to respond quickly and avoid losing visitors and ultimately sales. Incentivized Verified User Anonymous Read full review	By running reports based on ticket, we can see how much time is spent on each customer and can manage these customers better based on what we see are there issues We can also run reports based on the types of queries customers are coming in with which allows us to develop our product based on actual customers needs as a whole. Automatic reporting once set up saves many man hours as new customers can be added automatically if required, and it saves having to build these reports monthly or possibly weekly Incentivized Verified User Anonymous Read full review
ScreenShots		Zoho Desk Screenshots