8x8 Contact Center is a solution that helps businesses boost engagement, collaboration, and operational effectiveness for customer success. Built on the 8x8 XCaaS platform, 8x8 Contact Center helps businesses to connect and collaborate with individuals working inside and outside of the organization.
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The following is a quick overview of editions offered by other software in similar categories
NICE CXone is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as omnichannel routing, workforce optimization, automatic call distribution (ACD), interactive voice response (IVR) system, feedback management,…
Talkdesk is a cloud-based contact center platform with voice, digital channel, and workforce engagement management capabilities. Talkdesk’s key features are its customizable user interface, built-in AI automation, and its integration with numerous CRM and helpdesk applications.
Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider.
Reporting Self-Service Stability Cost Effectiveness … Reduction of total telephony vendors Lower per-user cost than RingCentral,…
away from 8x8 as a whole. Their pricing has increased and Nextiva offers comparable features for a fraction of the price including their contact center
Cost is acceptable given the amount of calls and support made
8x8 being an innovator, but a follower. When ofering new products, they charge more than competitors who have experience with new technology like AI.
using doesn't make a lot of sense on a billing standpoint. Offering better pricing/unlimited plans for enterprise like other companies would be a HUGE plus … that the provider uses & gives the client. That is one thing effecting cost greatly because minutes from one month…
Call routing options are limited Interflow and overflow Pricing … Overall positive Cost comparable Customer service needs improvement
I would say the ROI is good overall. It is a very expensive product but has alot of applications
allowing us to have everything readily accessible at our finger tips. Jeff Feely has been instrumental and responsive to assisting us with acclimating to
Using this in a virtual setting is excellent, very cost effective to the company and ensures that we can track what calls our employees
account manager follow through of account manager provide training free of charge on reporting
Eliminates the need for onsite servers. Low maintenance cost. Dedicated support staff.
Price Product Features Product Usability Prior Experience with the Product
8x8 had better pricing for our needs. 8x8 offered the features we needed without extras we did
selected 8x8 Contact Center because they gave us the best value. They had the best features for the price
Less expensive Feature rich, expansion of our capabilities
remote, able to seamlessly work as you did before with this system adding huge cost savings.
Center] to provide of more autonomy then our prior telephony company. This afforded us the capability to make quick changes on our own, add submenus to our … great at taking our feedback for future enhancements. For almost half the cost of our prior company, we receive much…
8x8 is a cheaper alternative to many of the larger VoIP options and is relatively easy to
Still scalability Pricing is good
Allows us to quickly deploy solutions Cost effective Provides flexibility staffing models … Comparing features and cost, 8x8 Contact Center ha…
cancellation checking if there are any charges for canceling, their answer was "none". But after canceling the account, they charge us $650.60, which was not discussed … Contact Center was being used across the organization. We have had double charges for several months. At one point we realized that we were paying more than … or informed at any point. A company must discuss or inform e…
doesn't eat into our overall internet usage bandwidth. It is however more expensive than 8x8. Poly Series just didn't have the flexibility and extensive features
yesterday to see if I could have a better voicemail solution--built in at no charge doing exactly what I wanted (a different message and menu for different … Quick response Knowledgeable reps Excellent value for money Superior technology … Excellent value Better service…
