8x8 Contact Center Pricing

center should seriously consider 8x8 as a solution. It is cost-effective and competitive on pricing, their customer service has been very responsive and knowledgeable

More affordable plans for the 8x8 Contact Center for smaller businesses There is 8x8 for … but usable by all. The features are intuitive and provide a great deal of value to our business in the form of enhanced engagement, analytics, and feedback

communications all in one central suite of application window along with license pricing flexibility gave us a point to make our decision for 8x8 Contact Center

X3 Telaris is the value added reseller we contracted with for implementation. It was helpful to have … understand not only our overall needs, but our needs in the moment and show the value of premium support based on actual scenarios and requirements.…

queues and routing but that came with a higher price tag. 8x8 was a bit newer so they offered a better price point. So far this has been a great investment … The single most important factor in my decision was the price point compared to others that offered similar control and functionality. … with 8x8 and I will continue…

Immediate annual savings migrating to Cloud vs On-Premise Soft cost reduction on support and maintenance Met business objectives and now allowing … us to leverage the 8x8 Contact Center integrations and not add additional cost for user PSTN. Able to reduce licensing across…

Costs way more than our old Ring group based system Questionable value vs lower cost ring group based system for a small (sub 10 person) call center. … Ringcentral as a possible replacement for 8x8 when our contract is up. Pricing is similar, but the support and admin experience…

Reporting Self-Service Stability Cost Effectiveness … Reduction of total telephony vendors Lower per-user cost than RingCentral,…

away from 8x8 as a whole. Their pricing has increased and Nextiva offers comparable features for a fraction of the price including their contact center

Cost is acceptable given the amount of calls and support made

8x8 being an innovator, but a follower. When ofering new products, they charge more than competitors who have experience with new technology like AI.

using doesn't make a lot of sense on a billing standpoint. Offering better pricing/unlimited plans for enterprise like other companies would be a HUGE plus … that the provider uses & gives the client. That is one thing effecting cost greatly because minutes from one month…

Call routing options are limited Interflow and overflow Pricing … Overall positive Cost comparable Customer service needs improvement

I would say the ROI is good overall. It is a very expensive product but has alot of applications

allowing us to have everything readily accessible at our finger tips. Jeff Feely has been instrumental and responsive to assisting us with acclimating to

Using this in a virtual setting is excellent, very cost effective to the company and ensures that we can track what calls our employees

account manager follow through of account manager provide training free of charge on reporting

Eliminates the need for onsite servers. Low maintenance cost. Dedicated support staff.

Price Product Features Product Usability Prior Experience with the Product

8x8 had better pricing for our needs. 8x8 offered the features we needed without extras we did

selected 8x8 Contact Center because they gave us the best value. They had the best features for the price

Less expensive Feature rich, expansion of our capabilities

remote, able to seamlessly work as you did before with this system adding huge cost savings.

Center] to provide of more autonomy then our prior telephony company. This afforded us the capability to make quick changes on our own, add submenus to our … great at taking our feedback for future enhancements. For almost half the cost of our prior company, we receive much…

8x8 is a cheaper alternative to many of the larger VoIP options and is relatively easy to