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Acquia Digital Experience Platform Reviews and Ratings

Rating: 8.7 out of 10
Score
8.7 out of 10

Reviews

93 Reviews

The platform to freely and easily scale Digital Experiences.

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

We benefit from Acquia DxP and professional services to deploy at speed and run simplified operations at scale for hundreds of our consumer product digital experiences. It makes operations, maintenance, and upgrades easy while delivering superior, accessible, and high-performing experiences. We really enjoy the flexibility and automatization principles of the multi-sites factory to focus on experience, content, and conversions.

Pros

  • Multisites management.
  • Implementing modularity and composable components to easily build experiences at scale.
  • World class infrastructure services.
  • Highly optimized pipelines and more for Drupal.

Cons

  • Simpler approach to capacity management.

Likelihood to Recommend

It made it super easy to upgrade 300+ Drupal sites to the latest major version in 12 weeks, end to end. It is easy to deploy legal changes and updates to components at scale. Turnkey service to deploy new environments and to clone sites. There are no ecosystem lock-in principles for Customer service/success services and professional services for new approaches.

Vetted Review
Acquia Digital Experience Platform
5 years of experience

FLEXspace.org Appreciates Acquia!

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

We launched FLEXspace.org on the Acquia Platform on the recommendation of our developer. FLEXspace is a complex portal where each "member" is also a mini-administrator, uploading exemplars of different types of technology enabled education spaces. When the version of Drupal reached end of life, our new developer KWALL.com already had a good relationship with Acquia, and the transition has been very smooth with very results! We're anxious to launch the new portal in the coming weeks.

Pros

  • It's fast, no lag time
  • Exceptionally good support. When there's a problem, you reach out to your account manager who either fixes the issue or gets you to the right person. We've had no downtime.
  • Platform is very accessible to those who know how to manage the back end software.

Likelihood to Recommend

I appreciate that their staff is very proactive in reaching out for account renewal, managing the bureaucracy of our accounts system, and being generally good humored during all interactions. It may sound like a little thing, but when you're grinding away all day at a desk, it's a welcome relief (particularly if related to some kind of technical challenge) to have a friendly, well humored, empathic account manager!

Acquia Products and Services Review

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

We use a number of Acquia products and services across our enterprise. We power over 40 core sites and tools internet and intranet. We leverage the Acquia ecosystem, Drupal, site studio, DAM on ACSF and ACE stacks to build operate, enhance both websites and headless APIs which in turn power various BCBSMA portals.

Pros

  • Low code, no code ability for business teams to build and maintain their own basic sites and content
  • Enables us to have a single source of truth for all our digital assets via the DAM, manage and distribute them across the enterprise and to other third party partner applications
  • Allow for rapid creation, spin up, publishing of critical digital content without releases, both intranet, and internet
  • Acquia platform and its operational support is outstanding, extremely reliable

Cons

  • We like the DAM but it needs improvements in its availability of APIs and plug in integrations. ex. the Brightcove plugin does not support 508c asset accessory files, the DAM does, our understanding is there is no API access to the asset aux files.

Likelihood to Recommend

Well suited for constructing, enhancing, and operating mission critical websites with a modern UI that meets branding needs well. Able to have low code - no code content and site management with no to minimum development. Able to manage assets well and generally distribute them automatically to numerous digital properties. We are looking at creating a secure logged-in portal with our Acquia products

Digitize Go to Market with Acquia Digital Experience

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

We use Acquia Digital Experience Platform to build websites for showing our products and other relevant information for our customers and users that helps us to get RFQs and cross selling of our products.

Pros

  • Rich User Experience
  • Ease of creating and manging contents
  • Fully compliant and secured
  • Robust platform
  • Better SEO and In-built features

Cons

  • More focus on SEO
  • AI driven search capabilities
  • Layout builder in built support for translation capabilities

Likelihood to Recommend

Acquia Digital Experience Platform is well suited for website driven experience to showcase your products and services in a highly designed UI experience. It is lacking in performance and site speed where we struggle to make the web pages load faster.

Vetted Review
Acquia Digital Experience Platform
13 years of experience

An agency look at Acquia DXP

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

In this project we have a big challenge. Deliver 3 websites in a short time while keeping the ability for non technical content editors to create new pages using pre configured components.

We've used Acquia Site Studio together with Acquia Cloud Site Factory to achieve these goals. This combo lead us develop all websites in a record time, allowing our customer to launch them before summer.

Pros

  • Source Code Management
  • Deploy pipelines
  • User management

Cons

  • Hosting plans fit for smaller websites

Likelihood to Recommend

Acquia DXP is well suited in projects that the website, or websites, are key to the business revenue. The DXP platform helps business to know their customer and create tailor made campaigns leading to a better user retention, conversion rate and more.

On websites that don't have this purpose, the Acquia Cloud Platform hosting plans are a better fit.

Cloud Platform Review

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

We use it for hosting our Drupal site, helping to manage different development environments. Also use it for managing databases and Git repositories making it easy to manage everything. So far there has been a learning curve for me but everything is starting to come together. Seems pretty simple and easy to manage once you get to know everything.

Pros

  • Git Management
  • Cloud Hosting
  • Development Enviroments

Cons

  • Help docs need updating

Likelihood to Recommend

For being so new to the platform, would be more experience before being able to describe scenorios.

Acquia Digital Experience Platform is a Good Fit for Application Management

Rating: 9 out of 10

Use Cases and Deployment Scope

We use the Acquia Digital Experience Platform to develop, manage, and maintain our main Drupal websites. We use it for deploying code updates, backing up databases and files, as well as managing domains and server configuration. Our business problems are mostly that of making sure our websites are secure and properly protected, as we handle a large amount of personal data. Also, a significant number of users depend on and interact with these applications, and they need to perform well and be very accessible.

Pros

  • Code/Database/Files deployment
  • Database backups
  • Version control interface

Cons

  • Ability to access application files within UI

Likelihood to Recommend

Pulling applications down to my local machine via the Lando Acquia recipe. It is very intuitive and straightforward. When it is time to push changes up to the Acquia Digital Experience Cloud, I like being able to switch code branches and tags via the interface, where they can be restored to previous versions just as quickly.

Excellent platform - premium tier pricing

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

We host sensitive private data for schools. It needs to be private and it needs to be reliable. The data also needs to be on Australian servers. We use their lowest tier of hosting/support to conserve spend, but the services have been provided well, as has the tech support, despite phone not being an option.

Pros

  • Instant response
  • Competent tech support
  • Reliable hosting

Cons

  • Documentation is a bit hard to follow
  • Responsiveness on Cloud IDE is slow enough that we've used another solution

Likelihood to Recommend

It's been great for our hosting as we require top-notch security on locally-located servers (inside Australia). I wouldn't recommend them for smaller businesses who can't afford 4-figure monthly hosting bills, of course. In order to economise, we chose the lowest level of support but it has still be top notch. No complaints.

Small Biz perspective

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

We have been using the Acquia platform for all our customer website projects for the last 12 years. Our projects are large, complex, busy websites for demanding customers. The platform makes our development and operating work easy. The platform is secure, and their support team is prompt and cooperative. That helps.

Pros

  • Ability to manage multiple environments well
  • The Cloud IDE, which is a recent innovation
  • Security has been great. Never had a problem thus far.

Cons

  • Acquia is very innovative with the platform. No suggestions

Likelihood to Recommend

It is a bit pricey compared to alternatives but we found it be well worth the premium. We use it for our customers and so obviously the customer needs to be agreeable to the higher cost. However, the extra cost is still a small fraction of the overall operating cost.

Vetted Review
Acquia Digital Experience Platform
12 years of experience

Acquia CDP

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

We use the CDP to drive campaign selection and segmentation, and then for the closed loop analysis to understand the performance of our marketing tactics. We also use the CDP for customer, transaction, and product analysis.

Pros

  • Targeting of customers
  • Quick analysis of customer transaction behavior
  • Aggregation of customer metrics for dashboard reporting

Cons

  • Campaign segmentation. Limited attributes are available for segmentation. All the attributes for targeting should also be included in segmentation
  • Ability to replicate dashboards
  • Ability to report on events that are tracked in metrics

Likelihood to Recommend

If you are looking for a tool that can help you uncover customer segments and then market to said customers and report on the outcome of the campaign in a single tool, the CDP can do all of that. The reporting capabilities help you to answer questions in a very fast manner. No relying on IT to create queries, etc. All the data is in the marketers hands.