Item: Acquia Digital Experience Platform
Rating: 9
Author: Jesse Clement

Use Cases and Deployment Scope

We host sensitive private data for schools. It needs to be private and it needs to be reliable. The data also needs to be on Australian servers. We use their lowest tier of hosting/support to conserve spend, but the services have been provided well, as has the tech support, despite phone not being an option.

Pros and Cons

Instant response
Competent tech support
Reliable hosting

Documentation is a bit hard to follow
Responsiveness on Cloud IDE is slow enough that we've used another solution

Return on Investment

Their security levels help us close sales.
Their tech support helps us retain them.

Time to Market

We'd used similar sites before, so I imagine our deployment timelines were a bit quicker than others might have been. We were still in pilot phase at that point, but it allowed us to transition a startup to an established business just a bit quicker.

Scalability

Adequate, but support for Drupal multi-site headless deployments is, to my knowledge, not available at this time.

Alternatives Considered

Pantheon

Honestly, Pantheon are a great provider too and momentum has a large amount to do with our retention here.

Key Insights

Do you think Acquia Digital Experience Platform delivers good value for the price?

Are you happy with Acquia Digital Experience Platform's feature set?

Yes

Did Acquia Digital Experience Platform live up to sales and marketing promises?

Yes

Did implementation of Acquia Digital Experience Platform go as expected?

Yes

Would you buy Acquia Digital Experience Platform again?

Yes

Likelihood to Recommend

It's been great for our hosting as we require top-notch security on locally-located servers (inside Australia). I wouldn't recommend them for smaller businesses who can't afford 4-figure monthly hosting bills, of course. In order to economise, we chose the lowest level of support but it has still be top notch. No complaints.

Excellent platform - premium tier pricing

Software Version

Modules Used

Overall Satisfaction with Acquia Digital Experience Platform