Acumatica Reviews and Ratings

Rating: 8.9 out of 10

Score

8.9 out of 10

Community insights

TrustRadius Insights for Acumatica are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Time Savings: Users have reported significant time savings by using Acumatica for creating shipping documentation and financial reporting tasks. For example, one user mentioned saving several hours each week on generating financial reports, leading to increased productivity and efficiency.

Customization Flexibility: Reviewers appreciate the ease of customization in Acumatica. They can tailor screens to their individual preferences and extract data effortlessly for various analyses and reporting needs. This level of customization empowers users to adapt the system to suit their specific business requirements effectively.

Integration Capabilities: Customers value the cloud-based nature of Acumatica and its open API, which facilitates seamless integration with other applications without requiring extensive customization. An instance includes integrating Acumatica with a CRM system to streamline customer management processes, demonstrating the platform's versatility in enhancing overall operational efficiency.

Reviews

750 Reviews

Videos

A beginner user's experience

Rating: 6 out of 10

Incentivized

September 9, 2024

Use Cases and Deployment Scope

I enter construction invoices as bills in payables, and track payments. I enter subcontracts and link to projects and vendors. I enter compliance documents and link to vendors, projects, customers and subcontracts. I release retainage invoices using the Release AP Retainage module. I run reports in the Bills and Adjustments , the Release AP Retainage, and Complaince document modules.

Pros

User friendly, easy to enter information, to understand what info is needed
Highly adaptable, to show what content you need on a page, to display what works for you
I like how you can release percentages of retainage invoices -- this is application to real world needs

Cons

Compliance Module needs to be broken down into branches of the company
It is a cumbersome process to add Change Orders to Subcontracts
If retainage invoices are deemed not to be released due to insufficient work or not meeting expectations, not an easy way to remove from AP retainage, especially if there are a large number of invoices for one vendor

Likelihood to Recommend

Acumatica is great for straight forward accounts payable, but once it gets into construction invoicing and contracts management, it could use some refinement to accommodate the complications caused by project timelines and issues that come up requiring changes etc.

Verified User

Project Manager (51-200 employees)

Vetted Review

2 years of experience

Acumatica - Pros and Cons

Rating: 8 out of 10

Incentivized

May 14, 2024

Use Cases and Deployment Scope

Acumatica handles our inventory controls, customer invoicing, vendor payables, bank reconciliations and backlog reporting. It also maintains all of our customer and vendor master data and includes Colton’s by Paya and Avalara.

Pros

Bank Reconciliations
Sales Order Entry
Cash application

Cons

Forms need works
Too many errors that need tickets to resolve
Reporting needs custom generic inquiries

Likelihood to Recommend

Acumatica is well suited for businesses that want a simple cloud solution with minimal custom configuration. However the fact that not many people have experience with the software will make recruiting and training a stepeer learning curve. Also required updates every 18 months is expensive and an interruption to the business.

Ralph Avallone, CPA, MS

CFO in Finance and Accounting at Hudson Robotics (51-200 employees)

Vetted Review

1 year of experience

View profile

Acumatica Review

Rating: 8 out of 10

Incentivized

February 27, 2024

Use Cases and Deployment Scope

So this will be our main ERP system. So we'll use it for finance, we'll use it time and attendance. We'll also use it for the field service module and the project accounting.

Pros

We're excited on how it links everything together. So our current system, we have a hard time, if we're in a service ticket, being able to easily go back to an old service ticket of that customer and it's so many clicks away. And with the side panels we're very eager to be able to in the same screen click and have the information that we need.

Cons

Reporting. So that's the one struggle that we haven't quite got past yet is we do a lot of charts and graphs and being able to push those emails out daily. We haven't found, our current provider doesn't seem to be as knowledgeable on the charts and graphs, the data they can get us, but just being able to put it in a nice format to be able to present to executives is very lacking.

Likelihood to Recommend

I'm so new to it. I mean it has a lot of capabilities. So I'm used to working with Infor products, so I'm used to large ERP systems and I haven't seen anything that makes me question Acumatica. It seems like I can customize anything and have the system to do what I need. So I mean that's one advantage point why we selected Acumatica is because it can be tailored to our business and to what we need and the way we want to do it.

Verified User

Employee in Finance and Accounting (51-200 employees)

Vetted Review

2 years of experience

Just finished implementation

Rating: 8 out of 10

Incentivized

February 26, 2024

Use Cases and Deployment Scope

Handling of our online sales, order fulfillment, and inventory management. Used for online, phone, and in-person sales.

Pros

Customization handling
Ease of maintenance
Data import and export

Cons

Documented best practices
Error handling with 3rd party services
Complicated kit and part assembly

Likelihood to Recommend

Low to medium volume online sales. Manufacturing companies and construction/project quotes will find the most specific use cases here. Businesses with multiple locations or remote workers will also benefit from its all-online approach.

Verified User

Director in Information Technology (51-200 employees)

Vetted Review

1 year of experience

Acumatica Review

Rating: 8 out of 10

Incentivized

February 5, 2024

Use Cases and Deployment Scope

We use it to manage the entire business. Sales, purchasing, inventory, production, everything.

Pros

That it's a cloud-based TRP. For us, the open API is very useful for us. Simple, easy to use, solves our basic needs without any customization.

Cons

Manufacturing suite. You have all the time. So for the Manufacturing edition, you're able to have negative issues that are unlimited and are not balanced into a job that needs to be improved. The mobile app itself for warehouse picking and management sets the default item to one. This is not how most warehouses that I've ever worked at operate. Bomb hierarchy and respectful of child elements. These are nitty gritty elements, but these are kind of down-and-dirty items that need to improve. But overall it's pretty good.

Likelihood to Recommend

I think it's well-suited for most businesses. It just depends on the business and some specifics. It's hard to generalize or say it's good or not good based on that. But I think overall I think it fits most problems out of the box.

Shai Shefer

CEO in Corporate at Salvona (51-200 employees)

Vetted Review

1 year of experience

Acumatica Review

Rating: 10 out of 10

Incentivized

February 5, 2024

Use Cases and Deployment Scope

We utilize Acumatica for some core features, which revolve around Procure to Pay, Order to Cash, Manufacturing, and Financial Reporting. We take a simplistic approach to manufacturing and on our process within the ERP. So, we focus on some of the core aspects of the system to keep our business functioning efficiently.

Pros

Streamlines our processes and simplifies our systems. Previously, we had to manage two software systems to handle an order and get it out the door with proper shipping documentation. Now, we were able to deploy the shipping document creation inline with the sales order process and streamline our process. This allows us to save about $3K a year just on time savings alone (in creating shipping documentation). This was a nice win for us for this project.
Financial Reporting is simplified and flexible for our needs. We are estimating a time savings of around $14.5K per year in time spent creating reports through manual manipulation. The reporting capabilities are much more flexible and allow for greater visibility than our previous ERP.

Cons

We see that Acumatica is a leader in the user interface, however, due to the recent announcement and capabilities coming around the flexibility of the screen space, we believe that this will be a huge benefit. Improvements around being able to shrink boxes and areas and also have a different user interface for groupings is great.
Another area to grow is in integrating with legacy solutions that are hard to interact with. We are planning to integrate it with Salesforce, so we know that's a newer type solution. So we believe that the integration will be relatively easy to do. But we do have some legacy systems that are hard to get rid of that would be nice to connect with. However, I think we're more willing to move on to new solutions that already exist within Acumatica versus integrating with it.

Likelihood to Recommend

I think it's suited for many industries. It looks like it has the complexity if you need to build in customizations, but for us we chose simplicity. So the system was also very flexible in keeping things simple. I don't see too many areas where we have no answers for the things that we need. I believe that Acumatica is definitely our platform for the future. And with that being said, we're actually going to be deploying our Germany location this coming year.

Brad Bilotta

Division IT Manager in Information Technology at Magnaflux (201-500 employees)

Vetted Review

1 year of experience

Acumatica Review

Rating: 10 out of 10

Incentivized

February 5, 2024

Use Cases and Deployment Scope

We use it for time and billing for all of our third-party administration, defined benefit, and co-sourcing clients around our retirement and investment services group.

Pros

This product alleviates the burden of point-and-click time entry. It also allows us to automate a host of different workflows around invoicing certain clients, and it accommodates a host of conditional and customizability points that we need to accommodate with regard to our unique contract structures and our very unique invoicing structures. Given that we are financial services aligned in federally regulated.

Cons

I don't know that I can succinctly answer that question because everything that we have thrown at this system because of its breadth of customizability, it has taken in stride. So I don't know. I don't know of a use case yet where Acumatica has not been able to measure up through some form or fashion.

Likelihood to Recommend

Given the customizability of the platform, I can't think of a use case or application where it wouldn't be best suited if you had the appropriate engineering and development resources to flex the application to the spec that is required or to the spec capable. That said, if you are manufacturing point of sale geared, this is a more out-of-the-box solution if you are willing to put in the time and effort to develop the application and develop your linear workflows. This can work in any use case across industries.

Nick Fry

Director of Applications and Technology in Corporate at CBIZ (5001-10,000 employees)

Vetted Review

5 years of experience

Acumatica Review

Rating: 9 out of 10

Incentivized

February 5, 2024

Use Cases and Deployment Scope

We use it for entering orders, receiving payments, and entering POS. We use it for production orders. We use it for planning production, for planning purchasing, and we're trying to get it started for lead generation and emailing.

Pros

I love the generic inquiries. We've created many of our own and it's very helpful and easy for the users to understand there are fields that they can click through and get to other pages and it's wonderful.

Cons

We have kind of a complex pricing structure and we use line discounts as well as group discounts. And the group discounts are a bit difficult to use. We can't see it on the first page of the order. We can't see a for each price on an item and so we've had to modify our forms quite a bit to get that to work for us. It is working, but I would love for some of that to be more visible to my end users.

Likelihood to Recommend

We were able to implement MRP with Acumatica and we had tried in the past on the previous legacy system that was much more complicated and just not, we weren't seeing a benefit of MRP, it took us a few months. There was a big change for us, but we've implemented it now, everybody's raving about it. So that part, I love the MRP for sure, and we are having ship internationally as well as domestically, so we were not able to use Acumatica is built, built-in shipping, so that was somewhere where it didn't work for us.

Celeste Kopp

President in Corporate at Atlantic Ultraviolet Corporation (11-50 employees)

Vetted Review

1 year of experience

Acumatica Review

Rating: 10 out of 10

Incentivized

February 5, 2024

Use Cases and Deployment Scope

We use it for GL accounting and financial. We use the financial reporting.

Pros

The thing that I enjoy the most about it is being able to drill down into a transaction. So if I have an end user that's looking at their financial statements and they're not necessarily a numbers person, they're like "Hey, I want to know what made up my total for the month of my total expenses and my budget". So they'll drill down into the number and they can look line by line to see what made up that number. And that's been the thing that's been the most helpful for us.

Cons

One of the things I think that's not standard is that when you're reviewing on the app, if you're trying to review as an invoice approver, you can't see the actual GL account numbers that it's going to, which kind of defeats the purpose and being able to approve because you want to make sure it's going to the right place. So that's one of the things. I also think some of the standard reports could use a little sprucing up. The fixed asset reports are very great if you want to know the total depreciation for the month, but not much else. So I have trouble trying to look at beginning adjustment and end on some of the reports that came standard with it.

Likelihood to Recommend

I think I just kind of have the same example. For me, that's the thing that has applied the most is just being able to drill into and have a connection between what is hitting on a total expense versus what gets processed in accounts payable. And being able to make that connection and being able to drill down has saved us a ton of time

Verified User

Manager in Finance and Accounting (11-50 employees)

Vetted Review

1 year of experience

Acumatica Review

Rating: 10 out of 10

Incentivized

February 5, 2024

Use Cases and Deployment Scope

It's our complete ERP system, so we have a mobile system that integrates into it, but we use it for accounting, inventory, payroll, payables, receivables, financials.

Pros

I love the customization ability that you can make the screen have what you want on it and in the order or wherever it is that you want it.
I like the ease of getting data out of the system for other purposes.

Cons

I believe their payroll module could be a little more user-friendly, and easier to find where the settings and check marks are. That would be my one area.

Likelihood to Recommend

I believe that, if I'm understanding correctly, I think that it really helps our sales team because the ability to see the pricing structures is a little easier than our previous system. I think the ease with which it allows us to pay parent versus children vendors eliminates a lot of extra checks and so on. And also on accounts receivable coming in, we can do the same thing. So if one company is paying for multiple accounts, it makes that a lot easier.

Kimberly Strobel

Office Manager at Eastman Tire Supplies Incorporated (11-50 employees)

Vetted Review

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Video reviews

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Acumatica Review

Rating: 10 out of 10

Incentivized

February 5, 2024

Use Cases and Deployment Scope

Pros

Streamlines our processes and simplifies our systems. Previously, we had to manage two software systems to handle an order and get it out the door with proper shipping documentation. Now, we were able to deploy the shipping document creation inline with the sales order process and streamline our process. This allows us to save about $3K a year just on time savings alone (in creating shipping documentation). This was a nice win for us for this project.
Financial Reporting is simplified and flexible for our needs. We are estimating a time savings of around $14.5K per year in time spent creating reports through manual manipulation. The reporting capabilities are much more flexible and allow for greater visibility than our previous ERP.

Cons

We see that Acumatica is a leader in the user interface, however, due to the recent announcement and capabilities coming around the flexibility of the screen space, we believe that this will be a huge benefit. Improvements around being able to shrink boxes and areas and also have a different user interface for groupings is great.
Another area to grow is in integrating with legacy solutions that are hard to interact with. We are planning to integrate it with Salesforce, so we know that's a newer type solution. So we believe that the integration will be relatively easy to do. But we do have some legacy systems that are hard to get rid of that would be nice to connect with. However, I think we're more willing to move on to new solutions that already exist within Acumatica versus integrating with it.

Likelihood to Recommend

Brad Bilotta

Division IT Manager in Information Technology at Magnaflux (201-500 employees)

Vetted Review

1 year of experience