Item: Acumatica
Rating: 10
Author: Nick Fry

Use Cases and Deployment Scope

We use it for time and billing for all of our third-party administration, defined benefit, and co-sourcing clients around our retirement and investment services group.

Pros and Cons

This product alleviates the burden of point-and-click time entry. It also allows us to automate a host of different workflows around invoicing certain clients, and it accommodates a host of conditional and customizability points that we need to accommodate with regard to our unique contract structures and our very unique invoicing structures. Given that we are financial services aligned in federally regulated.

I don't know that I can succinctly answer that question because everything that we have thrown at this system because of its breadth of customizability, it has taken in stride. So I don't know. I don't know of a use case yet where Acumatica has not been able to measure up through some form or fashion.

Return on Investment

Positive ROI in that it is standardized time entry workflows. It has standardized our ability to deliver and receive invoices back and forth to the clients. It has standardized our invoice delivery methodologies and our formatting, and it has taken all of those granular, conditional, and I'm going to call them controls away from the end users and centralized everything so that we have a single point of control and a single source of truth.

It's allowed for more timely turnaround and more effective categorizing and calculating of our time spent on different associate engagements, different client engagements, and relative to special project work. It has greatly enhanced our turnaround time to be able to deliver services and bill for them effectively.

Industry-Specific Use

So with regards to financial services and specifically with regards to retirement plans and investments, you can bill one of two ways as a fee for service or by time it's one or the other. We choose time to more effectively aggregate and scope work for our clients. We don't like to bundle our pricing. We like our clients to see face up. This is what you're getting hour by hour. This is the value of the time we're spending on our engagement. This allows us to effectively do that and I think differentiate ourselves by lining out price points and lining out value for service.

Key Insights

Do you think Acumatica delivers good value for the price?

Yes

Are you happy with Acumatica's feature set?

Yes

Did Acumatica live up to sales and marketing promises?

Yes

Did implementation of Acumatica go as expected?

Yes

Would you buy Acumatica again?

Yes

Likelihood to Recommend

Given the customizability of the platform, I can't think of a use case or application where it wouldn't be best suited if you had the appropriate engineering and development resources to flex the application to the spec that is required or to the spec capable. That said, if you are manufacturing point of sale geared, this is a more out-of-the-box solution if you are willing to put in the time and effort to develop the application and develop your linear workflows. This can work in any use case across industries.

Acumatica Review

Software Version

Overall Satisfaction with Acumatica