ADP TotalSource Reviews and Ratings

Rating: 6.4 out of 10

Score

6.4 out of 10

Community insights

TrustRadius Insights for ADP TotalSource are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Efficient Payroll Processing: Users have consistently found the payroll processing to be efficient and on time, which adds significant value to their experience with the service. The timely execution of payroll tasks has been highlighted as a key benefit by users.

User-Friendly Reporting System: Reviewers appreciate the user-friendly reporting system that simplifies tasks such as managing OSHA compliance and generating required reports efficiently. This functionality enhances the overall usability of the platform for users.

Simple Time-Off Management: Multiple users have mentioned that tracking team members' time-off requests and approving them is a simple process within the platform, contributing to streamlined operations and effective workforce management.

Reviews

16 Reviews

Big Bureaucracy and No Accountability

Rating: 1 out of 10

Incentivized

March 5, 2024

Use Cases and Deployment Scope

We use ADP TotalSource for payroll as well as HR and benefits. We also use ADP TotalSource people to advise us on policies and procedures for both HR and safety

Pros

Safety consulting
Processing payroll on time

Cons

I feel that there is a complete lack of follow-through on problems. Problems get lost in their bureaucracy, and sometimes no one takes accountability.
I believe it has very poor user help function
In my experience, it has extremely poor reporting

Likelihood to Recommend

ADP TotalSource will provide expertise in some situations that aren't readily available to a small company. I believe, offsetting that benefit is the lack of accountability and follow-through when dealing with problems.

Andrew Resnick

Controller in Finance and Accounting at Dolphin Machine LLC (11-50 employees)

Vetted Review

2 years of experience

View profile

Avoid ADP TotalSource if you plan on relying on them for payroll and technical support

Rating: 2 out of 10

Incentivized

December 1, 2023

Use Cases and Deployment Scope

Leveraging the purchasing power of ADP, we were able to create a strong benefits offering for our employees. ADP Workforce Now also serves as an HRIS for us. We use it across our organization (100 employees), for the entire lifecycle of an employee. While the benefits package has served us well, in my experience, the customer service function is so poor that I wish we never partnered with them as a PEO.

Pros

Benefits value
Global Solution

Cons

Workforce Now as a software is very poor. I think it looks and feels like a platform created 15 years ago
In my experience, customer service is awful
In my experience, Workforce Now somehow manages to break itself frequently. I discover bugs on a weekly basis.
In my opinion, the promises the sales team make during the sale cycle is a smoke screen.

Likelihood to Recommend

I was warned about ADP’s terrible customer service record beforehand but I was assured throughout the process that it was not an issue. In my experience, it's worse than any other organization I have interacted with, professionally and personally. I can't recommend them as a PEO to anyone for this reason. Technology-wise, in my opinion, they are just too far behind that even if their service function improved, there are too many competitors out there with current technology.

Verified User

Director in Human Resources (51-200 employees)

Vetted Review

2 years of experience

REGRETFULLY SWITCHED TO TOTALSOURCE AND WILL BE SWITCHING AFTER CONTRACT ENDS

Rating: 1 out of 10

Incentivized

May 14, 2022

Use Cases and Deployment Scope

We had ADP Run which had a very easy interface and was very intuitive. We were "sold" on moving to ADP TotalSource as a "one stop shop" to help us manage our 20+ employee company as we are growing. This was the worst mistake we could have done. We had a turnaround with our "go-to" people during the implementation phase. Worked with 8+ people on getting us switched to ADP TotalSource (not affiliated with ADP Run other than owned by the same company, by the way). And then we had absolutely no training. I figured okay I can figure it out, we have all of these specific reps for specific HR functions - payroll, benefits, etc. and that there would be a learning curve but it would all make sense. This was supposed to lessen our need for HR when instead I spend almost every part of my work time within the ADP Workforce Now platform which is part of TotalSource. The specific reps that are assigned to our company are sometimes hard to get a hold of, they seem overworked with too many companies to manage, and a lot of times no one can even help me! I have to call the 1-800 myadvisor line for help from a random person who doesn't know our company's history/needs. It is out of control. AND it's not a cheap platform. We will be moving back or away from ADP altogether once our contract is up.

Pros

Managing OSHA compliance standards/certification
Nothing else comes to mind. The website is archaic and some links don't lead you anywhere.

Cons

Training for us as a customer to train our own employees to understand how one issue might affect payroll, HR, and benefits - everyone who is a "specialist" should know how these go hand in hand in order to fully assist their customers.
The website is awful - links don't go anywhere, there is too much information, too many choices, and all of these things that a small business that doesn't have trained HR personnel would understand or have knowledge on what to do.
Payroll is a mess. It is not intuitive in my opinion. You have to add multiple "batches" of different kinds of data in order to pull everyone from salaried employees to time-punched employees information into. Then if you have to give double time, time and a half, specific deductions, or salary bonuses, watch out!!! It is not easy. Different columns of data need to be inserted and then you have to make sure you're adding a negative amount or positive amount (not intuitive) depending on the type of column you added to make sure you're properly adding money to their paycheck vs deducting money. It is a mess. And if you're not sure, you basically have to have an outstanding weekly meeting with your specialist which is hard to come by.

Likelihood to Recommend

I would say -100 if that were a choice. Based on the information below. The representatives are nice but have too many clients on their plate and, in my experience, don't know the answers/how to help. If I could tell you the number of times I've been told to call the 1-800 number since we started in January (and we are 5 months in), I definitely would have a nice bonus in my bank account.

Verified User

Professional in Marketing (11-50 employees)

Vetted Review

1 year of experience

Talk to other companies before signing on!

Rating: 5 out of 10

Incentivized

September 10, 2021

Use Cases and Deployment Scope

TotalSource as our PEO. We use the software as our HRIS/Payroll system. As of now, we don't use it across the whole organization for everything, but we will in the future. From a streamlining processes and receiving support standpoint it's been helpful thus far. They offer lots of assistance.

Pros

eliminate paper forms
help streamline processes
provide assistance with issues

Cons

the response times from the support staff could be a bit better
the implementation team just drops you
think they should hire more people to lessen the support staffs work load

Likelihood to Recommend

If you are looking for assistance with making sure your company is in compliance, I would highly recommend. If you are just looking for an HRIS system...stick to Workforce now. There's a lot of work involved in signing on with a PEO upfront and most people don't have the bandwidth to handle that during an implementation.

Verified User

Manager in Human Resources (51-200 employees)

Vetted Review

1 year of experience

DO NOT sign-up with ADP TotalSource. A few good reasons why.

Rating: 1 out of 10

Incentivized

July 21, 2021

Use Cases and Deployment Scope

We used to use ADP TotalSource and decided to cancel our service with them. They are a PEO. It was a hard decision to terminate our account with them because of the difficulty of setting it up, getting all our employees on there and then switching it, but as hard as that was, we decided to do it because [we think that] ADP TotalSource's services are horrendous - [and we believe that] they have the worst customer service and product in the market. It's hard to navigate their customer dashboard, so hard to make payroll every period and when you ask for help, they provide a 877 number; where you are put on hold forever. There are so many other great options out there and we decided to work with an alternate - Rippling and we're very happy with it.

Pros

Nothing
Can't think of anything
Nope

Cons

Customer Service
Product
Responsiveness

Likelihood to Recommend

I would never recommend ADP TotalSource to anyone and would actively share alternatives with anyone looking for a PEO.

Verified User

Executive in Corporate (11-50 employees)

Vetted Review

2 years of experience

Employee Centric Not Employer Centric

Rating: 3 out of 10

Incentivized

May 19, 2021

Use Cases and Deployment Scope

ADP is being used as a small business solution for HR and payroll needs.

Pros

Provided easy reporting for PPP.
Created required reports for PPP.
Payroll is efficient.

Cons

Communication
Ease of payroll input
Understanding of state specific laws

Likelihood to Recommend

ADP is built for large companies that have internal support and use ADP as a supplement. ADP is not well suited for small companies. HR is not well versed in specific state laws, which can cost an employer a huge amount of money in legal fees and headaches, the very thing companies are paying to avoid through ADP. Also, the legal coverage promised by ADP is nullified by the bylaws and details that keep them non-negligent. So not only do they not know the laws, but they are also not responsible for giving bad advice. It would be better for a small business to hire a very good business attorney that knows the particulars of the state they do business in.

Laura Lorenze

Owner at Valencia Tutors Learning Center (11-50 employees)

Vetted Review

3 years of experience

ADP TotalSource Review

Rating: 1 out of 10

Incentivized

April 29, 2021

Use Cases and Deployment Scope

We utilize ADP for their PEO Total Source which [I feel] has been an utter nightmare since the beginning. [I personally recommend] do not walk away from this company - run.

Pros

None

Cons

[I feel] Customer service is horrible. [...]
Software is archaic like something that was cutting edge in the 90's.

Likelihood to Recommend

I would not use this company for anything. [I believe my] employees [absolutely] hate the software and there are constantly glitches in the software which occur every payroll run, benefits enrollment, etc. [I have spent] large amounts of time on the phone with outsourced customer support[,] so think twice when comparing [the] cost to other providers. [I feel] you [will] need someone full time to deal with all of their issues. We are currently in the process of setting up another PEO company. The amount of money and time to implement ADP has been a huge loss.

Verified User

Executive in Corporate (1-10 employees)

Vetted Review

1 year of experience

Good scope of HR needs, but can't scale with large companies

Rating: 6 out of 10

Incentivized

April 20, 2021

Use Cases and Deployment Scope

We are using ADP TotalSource for human resources paycheck management across our 2000 + company. It is a great standard solution for a large company. There are, however, many tradeoffs to having a paycheck management solution that is so universally attributable. We have to use a lot of other solutions to offer the full HR experience.

Pros

Universally applicable.
Reporting rollups.
Global solution.

Cons

Expensive.
Old school.
Bland.

Likelihood to Recommend

ADP TotalSource is great looking for an all in one solution for their human resources needs. The interface is very old-school finance but gets the job done across all sorts of discipline in a large organization. They have ad hoc solutions, but the product becomes way more expensive.

Verified User

Supervisor in Marketing (1001-5000 employees)

Vetted Review

3 years of experience

Don't Do It

Rating: 1 out of 10

Incentivized

February 3, 2021

Use Cases and Deployment Scope

Totalsource is used across our organization for payroll, benefits, and human resource management

Pros

Payroll is relatively straightforward

Cons

Customer service is horrible
Follow up takes 7-10 days, and requires multiple inquiries from you, the client
The promised "dedicated team" doesn't exist
Onboarding is confusing to new hires
Explanation of benefits to new hires is useless and must be done in office, thereby negating any value.
They should not provide handling UI claims as as service. They have no ability to actually meet deadlines.

Likelihood to Recommend

A "0" rating was not an option. ADP's handling of UI claims is non-existent, which caused our rate to double. Claims were ignored and responses filed late. Appeals filed late. Employee names were mixed up. ADP puts the blame on an outside vendor. Be aware, the state does not find "we have too much mail" a valid reason for non-responsiveness, and your business will pay the price, literally. Hiring ADP was the worst business decision we have ever made.

Verified User

Administrator in Finance and Accounting (11-50 employees)

Vetted Review

1 year of experience

ADP TotalSource a lot of tools packed into one software.

Rating: 8 out of 10

Incentivized

January 28, 2021

Use Cases and Deployment Scope

ADP TotalSource was being used for onboarding new team members, payroll, vacation/sick time tracking, and onboarding new hires.

Pros

Payroll was easy to learn and use with time tracking in a short time frame
Tracking team members request offs and approving them were very easy
Customizing reports for specific periods of time. This made is very easy for end of year tracking for total hours worked and total dollars paid.

Cons

The system was really easy to use and the software was well built. We only had complaints with the customer service end.
When you contacted someone with a question, they would redirect you to a specific department. That department would sometimes take 3 - 4 days to get back in touch with you. This made for an inefficient working relationship.
During the sales calls we were promised the moon and that we would have a direct account manager. However, the manager was more like who we called to direct us to someone else. She never knew any details on any of our questions. (it was a waste of a position)

Likelihood to Recommend

ADP TotalSource is well suited for companies that manage many employees. It really breaks out each section into a different department. If this is how your business is setup and many larger companies are this would work well for you. In a smaller company where you are the payroll specialist, the benefits manager, etc. it was very inefficient to have questions answered when you had to wait days for an answer.

Tiffany Consalvo

Practice Administrator in Human Resources at Gilbertsville Veterinary Hospital (11-50 employees)

Vetted Review

2 years of experience

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Reviews and Ratings

REGRETFULLY SWITCHED TO TOTALSOURCE AND WILL BE SWITCHING AFTER CONTRACT ENDS

Rating: 1 out of 10

Incentivized

May 14, 2022

Use Cases and Deployment Scope

Pros

Managing OSHA compliance standards/certification
Nothing else comes to mind. The website is archaic and some links don't lead you anywhere.

Cons

Training for us as a customer to train our own employees to understand how one issue might affect payroll, HR, and benefits - everyone who is a "specialist" should know how these go hand in hand in order to fully assist their customers.
The website is awful - links don't go anywhere, there is too much information, too many choices, and all of these things that a small business that doesn't have trained HR personnel would understand or have knowledge on what to do.
Payroll is a mess. It is not intuitive in my opinion. You have to add multiple "batches" of different kinds of data in order to pull everyone from salaried employees to time-punched employees information into. Then if you have to give double time, time and a half, specific deductions, or salary bonuses, watch out!!! It is not easy. Different columns of data need to be inserted and then you have to make sure you're adding a negative amount or positive amount (not intuitive) depending on the type of column you added to make sure you're properly adding money to their paycheck vs deducting money. It is a mess. And if you're not sure, you basically have to have an outstanding weekly meeting with your specialist which is hard to come by.

Likelihood to Recommend

Verified User

Professional in Marketing (11-50 employees)

Vetted Review

1 year of experience