TrustRadius Insights for AdvancedMD are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
Secure Cloud Storage: Many users have praised AdvancedMD for securely storing all information in the cloud, eliminating the need for local servers and reducing security concerns. This feature has been mentioned by a significant number of reviewers.
Efficient Integration with Faxing Services and Scanning Equipment: Several users have appreciated AdvancedMD's seamless integration with faxing services and scanning equipment, as it has made these tasks more efficient and streamlined. This functionality has received positive feedback from multiple users.
Customizable Input Templates: A significant number of reviewers have liked the ability to customize input templates in AdvancedMD, as it provides flexibility to meet their medical practice's specific needs. Users have found this customization option valuable when using the software.
AdvancedBilling, in the form of an advance bill or invoice, enables your business to collect payments from customers before delivering goods or completing services. This approach recognizes revenue incrementally throughout the service duration by generating regular invoices.
Pros
User friendly
It's very good
And easy accessable
Likelihood to Recommend
It's user friendly and easy to access. Always happy to browse it.
VU
Verified User
Account Manager in Finance and Accounting (11-50 employees)
Literally the most unethical organization on the planet in my opinion. We received a lot of misinformation up to the point we signed the contract. Upon execution, we learned from the implementation team that much of what we were told was inaccurate. This was reported almost instantly and we waited over 30 days for any form of response. It was not possible to move our data from our old EMR to the new EMR even when contacting data migration organizations. I believe AdvancedMD didn’t care one bit. We never added anything to the EMR and decided it was not possible for us to continue. They billed our account a month ahead of time and demanded 3 months' worth of payments before canceling the contract. I believe this is a horrible company. Truly the lowest of all EMR’s out there. Runaway from this organization!
Pros
Absolutely nothing.
The implementation team has integrity.
The sales team is worse than car dealers in my experience.
Cons
Be honest.
Investigate the comments made by their employees.
Support the end user.
Likelihood to Recommend
It would be well suited for an initial user. If you are starting a practice and have nothing in place, it might be great. However, if you are a current EMR user of a different platform and have more than a hundred patients; don’t waste your time. This is a hands-off company that, in my opinion, will do nothing to support your efforts. We have a practice of 11,000 patients and would have had to hire 2 FTE’s to print all the patient data and upload it individually.
AdvancedMD is our only billing system and is being used across our entire company (Multi-Site Healthcare Clinics) for approximately 50 locations. The software allows us to standardize our entire Revenue Cycle Management function from implementation to operation. It has also allowed us to outsource (for a fee) some of the more menial work which keeps our headcount and turnover risk lower.
Pros
The built-in dashboard has allowed us to increase transparency to our providers which in turn has improved trust as well as collections.
The scheduler tool is very user-friendly and allows us a quick glance into capacity and opportunity.
Cons
Master data control is an issue as we have multiple "keys" which sometimes have inconsistent inputs/mappings.
The support seems to be lacking and it can take quite a while to reach an "expert" who has the time to dig in and respond to an inquiry.
Likelihood to Recommend
It's relatively easy for new Revenue Cycle Management staff to learn as there are lots of instructional videos and extensive documentation. I've been most impressed with the ability to customize very detailed reporting quickly and accurately. The system very rarely bogs down from the sheer amount of data but I have had issues with the IE browser if it's a large file (20+ MB).
VU
Verified User
Director in Finance and Accounting (501-1000 employees)
They provide access to their underlying tables via Open Database Connection (ODBC). This streamlines business intelligence processes greatly.
The "canned"/"stock" business intelligence tool (Advanced Insight) is very useful.
Our dedicated customer support representative (Breah Teed) has exceeded our expectations.
Cons
They do not currently allow users to "lock down" the date field which represents the date that payments were deposited into a bank account. Users are capable of perpetually changing these dates.
They are currently building a process which allows users to reconcile payment data to a source document (typically an entity's bank account). We are eagerly awaiting the roll out of this product.
We have had issues at times where undeserving patients were sent to collections due to software or human error (no true cause was ever found).
Likelihood to Recommend
AdvancedMD is appropriate for businesses that desire carte blanche access to the data contained in their entity's database. This is a great system for companies that are data/analytics driven. Unfortunately, the main drawback of the system (inability to accurately track deposit dates of payments) is a CRUCIAL FLAW. If a business is interested in a SIMPLE monthly reconciliation to their bank account, you will struggle with AdvancedMD.
VU
Verified User
Analyst in Finance and Accounting (51-200 employees)
Detailed Aging reports very easy to follow and helpful in our business.
Navigation around appointment scheduler is excellent.
Creating custom templates with AMD convenient.
Best part--when system is slow, I can instantly send feedback on it, and see results soon!
Cons
Adding and Deleting provider columns complicated.
Would have loved to have one point of contact at all times and have that person answer on the third ring (see, this is me really reaching--because as far as my job functions were concerned, the product was absolutely fantastic. I have no complaints).
Working electronic insurance error reports in the system was a nightmare.
Likelihood to Recommend
If you want peace of mind knowing the reliability of the product and helpfulness of those behind the scenes in troubleshooting and tech support, this is a product worth having. The system processes fast. The vast amount of reports available meets every financial need in my book. Easy to learn.
VU
Verified User
Employee in Professional Services (10,001+ employees)
The customer service at ADP AdvancedMD is second to none. The just created an 'Idea Share' area where clients can talk to each other and offer suggestions on making the software better. They listen to their clients and take suggestions into consideration when considering what updates to include in their next release.
The product is very user friendly on both sides (PM and EHR). I have used other products in the past and find ADP AdvancedMD to be to be easiest to navigate.
Training and Implementation is great! They give clients the tools and resources necessary to be successful. From an online help file, to videos, to a consultant to help get you started, ADP AdvancedMD wants you to succeed.
Cons
Unapplied credits could be handled better within the software. It would be very beneficial to have the option to automatically apply unapplied credits to patients accounts across the board with a click of a button.
Facilities need to be able to be tied directly to Provider Profiles to make reporting easier.
You must use Internet Explorer with ADP AdvancedMD. It would be better if you could use it with Chrome, Firefox, etc.
Needs the ability to use the product on a MAC.
Likelihood to Recommend
I believe ADP AdvancedMD is best suited for a small-medium size practice. I could see where it may not be best suited for an eye doctor or hospital type setting. Otherwise, it is great for all other specialties. I have used it at a billing service as well and it was wonderful!
VU
Verified User
Account Manager in Professional Services (201-500 employees)
Lack of custom reporting or ease of custom reporting
Schedule templates somewhat limiting for large groups or unique scheduling situations
Likelihood to Recommend
I believe AMD is very well suited for a small to medium sized practice. I would say that a larger or multi-specialty practice/group would need a great demo and more hands-on prior to purchase to make sure it fits their needs. I did have a 20 provider, multi-location group that was very efficient on AMD.
VU
Verified User
Project Manager in Information Technology (11-50 employees)
AdvancedMD stores all information securely in their cloud, eliminating the need for local servers, security monitoring, related security costs.
AdvancedMD stores all medical records digitally eliminating the need for extensive paper-based record keeping and the corresponding security concerns.
AdvancedMD integrates nicely with faxing services, scanning via Fujitsu scanners, and related equipment.
AdvancedMD allows for customized input templates giving the medical practice some degree of flexibility as their needs dictate.
Cons
Just recently we had an incident in which none of our employees could access the training.advancemd.com training materials. After extensive trouble shooting it was determined the issue was not with the local network, PC configuration, or firewalling. The AdvanceMD support personnel were not empowered to escalate this case as it should have been. Ultimately a correction in the server configuration for the training materials cleared up the issue, but not with assistance from Tier 1 support personnel.
Integration with the scanners can be problematic and has been a headache. Even with the Fujitsu scanners, the best in the business, we had challenges and found that some of the Tier 1 support staff were not trained or did not have access to the necessary documentation to fix the issue. The issues were eventually resolved but not without time lost in the process.
Likelihood to Recommend
<ul><li>I would make sure that the medical practice has a strong IT support team.</li><li>You must have a trainer that can stay on top of changes and train new personnel how to use the software as it is complex and offers a lot of features.</li><li>A critical question is: Are you ready for digital records stored in the cloud and do you have the proper equipment for moving to cloud storage, i.e. Internet bandwidth, redundancy of service, reliable equipment, business continuity planning in place, and adequate support? A power outage, for example, can quickly turn a normal situation into chaos.</li><li>Is browser based software responsive enough for your needs? Often the move from client-server to cloud based is not adequately understood and technical needs are underestimated.</li><li>This solution is excellent for the smaller practice with a limited budget and limited time to focus on the technical details.</li></ul>
