AIhelp

AIhelp is an AI Customer Support Platform developed by Beijing Chuangshi Lexiang Technology Co., Ltd. It is designed to provide in-app messaging and operations for both mobile and web platforms. According to the vendor, AIhelp offers features such as AI chatbots, in-app messaging, push notifications, smart auto-check forms, and more. It caters to companies of all sizes, including customer support teams, mobile app developers, gaming companies, e-commerce companies, and software companies.

Key Features

In-App Messaging: AIhelp provides in-app messaging for mobile and web platforms, allowing users to receive messages while actively using the app. The vendor claims that it enhances user experience, engagement, and retention in a non-intrusive manner.

Help Center: According to the vendor, AIhelp offers a professional Help Center for in-app activities, announcements, news, and more. It aims to assist operation teams in achieving higher engagement rates, managing the engagement of the entire application ecosystem, and transforming repetitive problems into FAQs.

Smart Auto-Check Form: AIhelp provides a customizable form that instantly checks user issues and provides feedback. The vendor asserts that this feature streamlines the issue checking process, saving time for both users and support teams.

AI Chat Bot: According to the vendor, AIhelp offers built-in chatbots powered by machine learning. They provide immediate responses to customer queries and seamlessly transition to human support when necessary. The vendor states that these chatbots automate user requests and offer powerful analytics to enhance customer relationships.

Live Chat: AIhelp enables the establishment of a live channel for VIP customers to receive personalized care and engagement. The vendor claims that this feature contributes to improved rankings, retention, revenue, and customer loyalty.

Push Notification: AIhelp allows publishers to send real-time information to users through push notifications. According to the vendor, this keeps users engaged and informed about updates, promotions, and important information.

Alert: According to the vendor, AIhelp provides instant alerts for any issues related to the server, payment, account, and more. The vendor states that this feature ensures prompt attention to critical issues and facilitates quick resolution.

Agent Workflows: AIhelp's dashboard is a portal designed to track, manage, set up, and respond to customer service. According to the vendor, it automatically categorizes new tickets, enables agents to assign themselves issues, and facilitates the conversion of repetitive problems into FAQs.

Data Insight: AIhelp's data insight focuses on providing information on various aspects of user data. According to the vendor, it helps manage conversations with leads and customers at scale, contributing to the future development of the business and the entire app ecosystem.

Multi-Channel Integration: AIhelp simplifies the management of multiple social channels through a centralized view. According to the vendor, this feature allows users to engage with customers from various channels, such as Google Review, Facebook Messenger, Web, Mail, and more. The vendor emphasizes the use of machine learning for powerful cloud-based analytics to make informed decisions and resolve customer issues effectively.