Name: AIhelp
Author: ShareFun Network

Communications Outsourcing

Customer Success

Help Desk

Web and Video Conferencing

Customer Support

Image Recognition

Java Technologies

Software Repositories

Development

Business Intelligence (BI)

Collaboration

Contract Management

Electronic Signature

Interactive Voice Response (IVR)

Supply Chain Management

Enterprise

Accounting

Finance and Accounting

Applicant Tracking

Benefits Administration

Corporate Learning Management

Credentialing

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Cloud Brokers

Cloud Storage

Data Center Infrastructure Management

Data Center Outsourcing (USA)

Data Mapping

Data Observability

Data Privacy Management

Fraud Detection

Governance, Risk & Compliance

Hyper-Converged Infrastructure

IT Asset Disposal

IT Asset Management

Integration Platform as a Service (iPaaS)

Log Management

Network Performance Monitoring

Operating Systems

Packet Analyzer

Single Sign-On

Smart Contracts

Software Defined Storage (SDS)

Software Distribution

Solid State Drives

Tape Storage

Unified Endpoint Management (UEM)

Virtual Private Cloud (VPC)

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Digital Content Creation

Digital Signage

Email Management

Email Marketing

Marketing Automation

Social Media Management

Survey & Forms Building

Video Collaboration

Web Analytics

Marketing

Meeting Room Booking

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales Acceleration

Sales

Animation

Building Information Modeling (BIM)

Equipment Rental

Insurance Suites

Investment Portfolio Management

Legal Billing

Public Sector Software

Tax Practice Management

Vertical-Specific

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AIhelp is an AI Customer Support Platform developed by Beijing Chuangshi Lexiang Technology Co., Ltd. It is designed to provide in-app messaging and operations for both mobile and web platforms. According to the vendor, AIhelp offers features such as AI chatbots, in-app messaging, push notifications, smart auto-check forms, and more. It caters to companies of all sizes, including customer support teams, mobile app developers, gaming companies, e-commerce companies, and software companies.

## Key Features

**In-App Messaging**: AIhelp provides in-app messaging for mobile and web platforms, allowing users to receive messages while actively using the app. The vendor claims that it enhances user experience, engagement, and retention in a non-intrusive manner.

**Help Center**: According to the vendor, AIhelp offers a professional Help Center for in-app activities, announcements, news, and more. It aims to assist operation teams in achieving higher engagement rates, managing the engagement of the entire application ecosystem, and transforming repetitive problems into FAQs.

**Smart Auto-Check Form**: AIhelp provides a customizable form that instantly checks user issues and provides feedback. The vendor asserts that this feature streamlines the issue checking process, saving time for both users and support teams.

**AI Chat Bot**: According to the vendor, AIhelp offers built-in chatbots powered by machine learning. They provide immediate responses to customer queries and seamlessly transition to human support when necessary. The vendor states that these chatbots automate user requests and offer powerful analytics to enhance customer relationships.

**Live Chat**: AIhelp enables the establishment of a live channel for VIP customers to receive personalized care and engagement. The vendor claims that this feature contributes to improved rankings, retention, revenue, and customer loyalty.

**Push Notification**: AIhelp allows publishers to send real-time information to users through push notifications. According to the vendor, this keeps users engaged and informed about updates, promotions, and important information.

**Alert**: According to the vendor, AIhelp provides instant alerts for any issues related to the server, payment, account, and more. The vendor states that this feature ensures prompt attention to critical issues and facilitates quick resolution.

**Agent Workflows**: AIhelp's dashboard is a portal designed to track, manage, set up, and respond to customer service. According to the vendor, it automatically categorizes new tickets, enables agents to assign themselves issues, and facilitates the conversion of repetitive problems into FAQs.

**Data Insight**: AIhelp's data insight focuses on providing information on various aspects of user data. According to the vendor, it helps manage conversations with leads and customers at scale, contributing to the future development of the business and the entire app ecosystem.

**Multi-Channel Integration**: AIhelp simplifies the management of multiple social channels through a centralized view. According to the vendor, this feature allows users to engage with customers from various channels, such as Google Review, Facebook Messenger, Web, Mail, and more. The vendor emphasizes the use of machine learning for powerful cloud-based analytics to make informed decisions and resolve customer issues effectively.

Freshdesk Omni is an AI-powered, comprehensive solution for offering customers seamless experiences today and in the future.

Growth

Suite Team

Suite Professional

Suite Enterprise

Suite Growth

AIhelp

Help desk software provides a centralized system for managing customer and employee support requests. It streamlines communication and ticket management, enabling support teams to resolve issues much more efficiently. In addition, Help desk platforms offer features such as automation, self-service portals, and advanced analytics to optimize the support workflow and enhance user satisfaction. Explore different help desk software products by reading our user reviews and comparing features to find the best fit for your team.

ShareFun Network

Incident and problem management

Streamlining ticketing and service restoration processes

Organize and prioritize service tickets

Prioritize tickets to ensure most urgent are tackled first

Expert directory

Directory of IT and businesses services available to customers to help route tickets to appropriate subject matter experts

Subscription-based notifications

Users subscribe to notifications for ticket updates

ITSM collaboration and documentation

Issue resolution through collaboration mechanisms like discussion threads, social tools; agents can attach notes, files, etc. to tickets in order to maintain a record of all interactions related to the case.

Ticket creation and submission

Users and agents can easily enter new support requests.

Ticket response

Agents can easily follow up with customers.

Automated responses

Common requests can automatically trigger a standard response.

Attachments/Screencasts

Agents can send attachments and/or set up screencasts to assist with support issues.

SLA management

Service level agreement management allows agents to view and adhere to the terms of a customer's support package.

Self Help Community

Features that allow customers to self-service for support issues.

Forums

Allows customers to engage in discussion threads about support issues with other customers and/or agents.

External knowledge base

Customers can self-service by searching through help articles.

Internal knowledge base

Internal knowledge base helps agents answer customers' support questions.

Q and A

Q&A allows customers to ask the support team questions online; conversations are posted publicly for the benefit of other customers.

Surveys/polls

Surveys/polls allow customers to submit ideas and leave feedback about the product or quality of support.

Multi-Channel Help

Features related to providing customer service and support via different communication channels. Communications are organized by ticket/customer/channel for the convenience of agents.

Customer portal

Customer portal allows customers to submit tickets themselves and/or access self help resources.

Live help chat

Live chat allows customers to get help via instant messaging within a software product or on a company website.

Phone support

Customers can get support from agents over the phone.

Includes an interactive voice response system for routing callers to the correct agent or information.

Call scripting

Provides a script or system for guiding agents through callers' support issues.

Social integration

Agents can communicate with customers via social networks like Facebook and Twitter; may also include brand activity monitoring/reporting capabilities.

Email support

Integrates with email so that agents can send and receive information related to support tickets via email; email communications are attached to support tickets.

Help Desk CRM integration

Integrates with CRM so that tickets and support communications are coordinated with customers' records.

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What is AIhelp?