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Attentive Mobile Reviews and Ratings

Rating: 8.8 out of 10
Score
8.8 out of 10

Community insights

TrustRadius Insights for Attentive Mobile are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Recommendations

Users highly recommend trying the free trial of Attentive and utilizing all of its tools. They also suggest attending workshops, webinars, and periodic networking events to gather insights from other brands. Additionally, taking advantage of new features and having regular calls with the account representative for knowledge and support is highly recommended. Users believe Attentive is a great platform for quickly getting up and running with SMS marketing. They appreciate the easy-to-use interface, readily available customer support, and inspiring experience with Attentive. Some users also suggest negotiating the price for small to medium-sized businesses. Overall, users endorse Attentive as a solid SMS platform that is worth considering for an easy and reliable solution in digital marketing efforts.

Reviews

7 Reviews

Great UI and easy to implement!

Rating: 9 out of 10

Use Cases and Deployment Scope

We use Attentive Mobile to coordinate, schedule, and analyze SMS campaigns for our enterprise. The problems it addresses are how can we communicate with customers on a more immediate level. We have been attempting to personalize content in an effort to make our brand appear more human and thus increase conversion rates.

Pros

  • Segments
  • A/B Testing
  • Previews

Cons

  • Manual splitting of segments
  • A/B testing not involving winning criteria
  • Faster updates to send data as SMS is deploying

Likelihood to Recommend

Well suited for SMS programs and welcome journeys of all shapes and sizes. Also good for flash sales and limited time promotions to reach consumers quickly and accurately.

VU
Verified User
Manager in Marketing (1001-5000 employees)
Vetted Review
Attentive Mobile
4 years of experience

Avid Attentive Lover!

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

Our SMS marketing program is powered exclusively by Attentive, allowing us to educate and engage directly with our customers. A key feature of this platform is its text-back channel, which enables seamless two-way communication. This direct interaction strengthens brand trust and supports our engagement goals.

Pros

  • Easy to navigate dashboard and reporting interface
  • Two-way communication support and integration to our internal ticketing system
  • Concierge support for campaign building and platform optimization

Cons

  • Options to organize campaign messaging rather than deleting to change placement.

Likelihood to Recommend

I genuinely enjoy working with the Attentive platform due to its user-friendly design and the hands-on support provided by their team. Over the years, we've implemented various strategies to enhance our profile performance and have experienced remarkable growth through the use of AI Pro and the recommended customer journeys.

VU
Verified User
Employee in Marketing (51-200 employees)
Vetted Review
Attentive Mobile
3 years of experience

I have loved Attentive Mobile and couldn't recommend it enough!

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

We use Attentive Mobile to send all of our adhoc and journey emails as well as SMS campaigns. Our production team builds email in the platform and our digital marketing team schedule email and SMS sends, update journeys, build journeys, and perform A/B testing.

Pros

  • The support team we work with are really knowledgeable and helpful.
  • Campaign set up and scheduling is extremely easy.
  • The platform is constantly updating with new features.
  • Reporting is very easy to pull.

Cons

  • I wish the scheduling calendar also showed draft campaigns, not just those that are scheduled.
  • It is a little difficult to delete old saved rows.
  • It is difficult to delete old automated recommendation zones.

Likelihood to Recommend

Attentive Mobile is a true partner. They give great recommendations for improving your email and SMS program that work. They respond timely and give detailed and thorough information. The platform is very user friendly and intuitive. The platform has been very reliable with minimal bugs, if any.

VU
Verified User
Employee in Marketing (51-200 employees)
Vetted Review
Attentive Mobile
1 year of experience

Contract Nightmare

Rating: 1 out of 10

Use Cases and Deployment Scope

I believe that Attentive Mobile has predatory contracts with zero concessions. They may have a high growth rate, but I'd invite researchers to figure out how many of those companies are tied to a contract for up to 2 years that they cannot break with any form of concessions. When you try to talk to anyone higher than a young entry level sales person, you do not get a response. Once they have your money and contract, the customer service is poor and with my experience trying to solve real world problems companies are facing this year, Attentive Mobile does little to help their clients succeed in their goals overall.

Cons

  • Contract Concessions under special circumstances
  • Scheduling calls when clients ask for them

Likelihood to Recommend

I would not recommend Attentive Mobile to anyone in the relationship driven internet marketing world for the main reason that they become cost prohibitive over time. I believe they only want to bury you deeper in a contract when you want to make changes for the better of your business concerning SMS management. I would actually advise people AGAINST using Attentive Mobile if they asked me about my experience. Not because they aren't user friendly, but because I think their legal team runs the show and I think they do not do anything to truly help their clients grow as an overall entity. DO NOT GET INTO A CONTRACT WITH THEM EVER. You're better off getting discount on the non-contract version.

VU
Verified User
Director in Marketing (1-10 employees)
Vetted Review
Attentive Mobile
1 year of experience

The SMS platform you need to have!

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

We use Attentive as our SMS platform. We’ve used them for about 3 years. Highly recommend. Great CSM service and definitely trailblazers in this space. They have a ton of resources and best practices

Pros

  • Account management
  • Platform interface

Cons

  • They’re growing quickly so account management changes

Likelihood to Recommend

Being a small brand, it’s been great working with Attentive. They provide white glove experience and also have great documentation.

VU
Verified User
Director in Marketing (11-50 employees)
Vetted Review
Attentive Mobile
3 years of experience

Build your database with Attentive Mobile and increase your revenue

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

We use Attentive Mobile as our SMS marketing platform, and several clients have adopted it. We have built-in systems for email, social, and search, but Attentive Mobile came in as a great third-party for us to enable SMS campaigns. A couple of our marketing team members manage the accounts for our clients.

Pros

  • Easy-to-use dashboard
  • Ability to create/customize different creatives
  • Helpful customer service and client support team

Cons

  • Agency billing is a little messy
  • Reporting is all Excel based, not interactive
  • Occasional (rare) bugs in the UI

Likelihood to Recommend

Attentive Mobile is great for those who actively want to build and talk to their community. The goal is to send two messages per week to optimize revenue while balancing out unsubscribes. If a client has trouble with content or finding appropriate marketing messages to send, Attentive Mobile might not be a good fit.

JL
John Laudisio
Associate Director of Marketing in Marketing at Musictoday (51-200 employees)
Vetted Review
Attentive Mobile
1 year of experience

Great experience! Would recommend this platform.

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

We use Attentive Mobile to speak with customers and inform them of product launches and promos. We find this to be a great personalization tool! Would love to tap into the transactional text messages as we go into 2021.

Pros

  • Great UI
  • Easy to use
  • Great ROI

Cons

  • More communication on ways to improve
  • More structure on calls with our account manager
  • More clarity on insights and new ideas

Likelihood to Recommend

I think attentive is great if you're aiming to grow you business and know that SMS is right for your customers. I believe that it is a costly investment but the return is great!

VU
Verified User
Manager in Marketing (201-500 employees)
Vetted Review
Attentive Mobile
1 year of experience