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AVI-SPL

Score8.8 out of 10

418 Reviews and Ratings

What is AVI-SPL?

AVI-SPL is a digital workplace services provider that works with organizations globally to improve team collaboration through video and audio technology.

Media

AVI-SPL Symphony mobile app
AVI-SPL meeting room reference designs
AVI-SPL meeting and collaboration solutions
AVI-SPL Symphony benefits
AVI-SPL services

1 / 5

AVI-SPL is my Trusted Business Partner

Use Cases and Deployment Scope

AVI-SPL is my go-to partner for audio/visual (AV) solutions and unified communications technology. They are able to provide site surveys to help customers define requirements, develop cost estimates, and recommend options based upon scheduling and budget limitations. In addition, they are developing a secure supply chain for delivering and storing sensitive material to our government customers that require additional oversight.

Pros

  • Help customers define their A/V and video teleconferencing (VTC) mission requirements.
  • Develop realistic cost artifacts for customers to use during their funding approval processes.
  • Work with customers to design and revise solutions that meet their budgetary and schedule requirements.

Cons

  • Some international locations have unique shipping requirements and customs compliance processes. These have presented challenges in the past.
  • Access to US military installations requires a specific set of protocols in some geographic locations. It would be optimal if AVI-SPL had someone on staff familiar with these administrative requirements.
  • When projects are in different time zones, then I recommend the CONUS-based programmers and other subject matter experts vary their business hours to facilitate their availability during the core times their expertise may be required.

Return on Investment

  • Partnering with AVI-SPL on A/V and unified communications solutions provides me with a reliable team; from project management to subject matter expertise.
  • AVI-SPL has excellent customer services on the front end and the back end.
  • I especially appreciate AVI-SPL's commitment to quality. Their material and services are fully guaranteed and their leadership is serious about doing whatever it takes to deliver the agreed-upon solution.

Good solution great people easy on-boarding

Use Cases and Deployment Scope

We use them to run our public multi-purpose room's A/V infrastructure. They created a flexible system that combines multiple computer inputs, microphone and other audio inputs, and enables us to record the meetings. The system has multiple video cameras and we can adjust them remotely as they stream and record the meetings.

We use this at minimum 2 times a month for public meetings and multiple times for more informal meetings. It works as a "zoom" room and allows create flexibility for internal training sessions where we can record and pass the recordings to those who aren't there.

Pros

  • Simplification
  • Technical expertise
  • Prompt replies
  • Knowledge
  • customer service

Cons

  • Better interfaces with system
  • more physical controls

Return on Investment

  • Ease of recording
  • Easy on-boarding for non-technical users

Other Software Used

Adobe Premiere Pro

Great support

Use Cases and Deployment Scope

AVI-SPL is an integrator for our conference rooms for AV system and they have been supporting us closely and have been doing an excellent work for us. Any urgent incident at AV system, they come to our site and fix the issue professionally and timely.

Pros

  • Integrator
  • Service contract for AV system
  • Advisory for AV related project

Cons

  • Lead time for installation
  • Labor is very limited

Return on Investment

  • Dependability for break fix
  • Professional communication
  • Long lead time for a project

Alternatives Considered

Cisco Room Series

Other Software Used

Webex Meetings, Cloud Signage for Google Drive, OptiSigns

Not happy with AVI-SPL for the last couple years

Use Cases and Deployment Scope

We have been using AVI-SPL for over 10 years now for Onsite Managed Services and integration projects.

Pros

  • Cost of projects are competitive

Cons

  • Projects never complete on time
  • Constant follow-up from customer needed on action items
  • They don't come to you, customer has to go to them for advice/recommendations

Return on Investment

  • They really haven't help deliver any ROI

AVI-SPL service review

Use Cases and Deployment Scope

We are using AVISPL to deliver and install hardware for some of our offices. We are facing issue with the quotes that we are receiving - takes too much time - like weeks to receive the quotes.

Pros

  • Installation of MTR systems
  • Hand over documentation
  • Pre sales
  • Design documentation

Cons

  • Prices are higher than most of the local companies in most of the countries
  • Communication with the presales team
  • Very slow quote delivering process

Return on Investment

  • Prices of AVI-SPL services are higher than most of the local companies so we are paying more for the AVI-SPL services
  • Same time in most of the cases where we have chose local companies we have spent hours to fixing problems so. Most of the time AVI-SPL services are with no issues

Other Software Used

Microsoft 365, Crestron XiO

Usability