Great support
Updated December 12, 2025
Great support
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with AVI-SPL
AVI-SPL is an integrator for our conference rooms for AV system and they have been supporting us closely and have been doing an excellent work for us. Any urgent incident at AV system, they come to our site and fix the issue professionally and timely.
Pros
- Integrator
- Service contract for AV system
- Advisory for AV related project
Cons
- Lead time for installation
- Labor is very limited
- Dependability for break fix
- Professional communication
- Long lead time for a project
AVI-SPL was the primary integrator already when I came to work here.
Do you think AVI-SPL delivers good value for the price?
Yes
Are you happy with AVI-SPL's feature set?
Yes
Did AVI-SPL live up to sales and marketing promises?
Yes
Did implementation of AVI-SPL go as expected?
Yes
Would you buy AVI-SPL again?
Yes
Using AVI-SPL
2 - Manufacturing
1 - Deskside support and AV onsite support
- Prompt response
- Quick recovery
- Close communication with
- Collaborate for new AV design proposal
- AV design and integration for new facilities in US
- Preventative maintenance check
- Current AV design review and give us a suggestion for improvement
Evaluating AVI-SPL and Competitors
- Integration with Other Systems
- Ease of Use
Easy of User for our users
Simple design
Simple design
I can't think of anything
AVI-SPL Support
| Pros | Cons |
|---|---|
Good followup Knowledgeable team | Slow Resolution Escalation required Difficult to get immediate help Support doesn't seem to care Slow Initial Response |
Yes because we need to recover all conference rooms quickly from the incidents
Comments
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