What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
157 Ratings
13 Ratings

AVI-SPL

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
157 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.4 out of 100
13 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.3 out of 100

Attribute Ratings

  • AVI-SPL is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.4

AVI-SPL

84%
95 Ratings
7.0

CDW

70%
8 Ratings

Likelihood to Renew

4.9

AVI-SPL

49%
8 Ratings

CDW

N/A
0 Ratings

Usability

4.9

AVI-SPL

49%
4 Ratings

CDW

N/A
0 Ratings

Availability

5.3

AVI-SPL

53%
2 Ratings

CDW

N/A
0 Ratings

Performance

4.8

AVI-SPL

48%
2 Ratings

CDW

N/A
0 Ratings

Support Rating

8.4

AVI-SPL

84%
94 Ratings

CDW

N/A
0 Ratings

In-Person Training

10.0

AVI-SPL

100%
1 Rating

CDW

N/A
0 Ratings

Implementation Rating

3.2

AVI-SPL

32%
4 Ratings

CDW

N/A
0 Ratings

Configurability

5.3

AVI-SPL

53%
2 Ratings

CDW

N/A
0 Ratings

Contract Terms and Pricing Model

9.0

AVI-SPL

90%
1 Rating

CDW

N/A
0 Ratings

Ease of integration

8.0

AVI-SPL

80%
1 Rating

CDW

N/A
0 Ratings

Product Scalability

4.8

AVI-SPL

48%
2 Ratings

CDW

N/A
0 Ratings

Professional Services

6.0

AVI-SPL

60%
2 Ratings

CDW

N/A
0 Ratings

Vendor post-sale

8.1

AVI-SPL

81%
4 Ratings

CDW

N/A
0 Ratings

Vendor pre-sale

9.2

AVI-SPL

92%
4 Ratings

CDW

N/A
0 Ratings

Likelihood to Recommend

AVI-SPL, LLC

My education coordinator at AVI-SPL does a terrific job setting up on-site meetings between myself and the system designer. Together, we have successfully designed and installed 2 systems in the past 5 years. The installation teams, though sometimes difficult to contact, have done an excellent job installing the equipment as designed. We elected to get service contracts when our systems were first installed, but let the agreement expire. In hindsight, I wish AVI-SPL had done a little more to push for renewing the service agreement.
Read full review

CDW

CDW is a good solutions provider that has many offerings a client can choose from. CDW is well suited for solutions that require research and design, and providing the on-site implementation for the client. Hardware and software are also offered from CDW, but costlier, than if dealing with the hardware/software vendor directly.
Read full review

Pros

AVI-SPL, LLC

  • Their Field Engineers are great at solving break/fix issues all across the country.
  • They are always available within a day or two and they can troubleshoot every piece of equipment I have.
  • The knowledge base is something I exploit to remind me of what works and doesn't. My Sales and Service reps are available to me when I need advice on room equipment, programming, or even best practices.
  • They have become my hands and eyes wherever I don't have staff. I use their Field Engineers and Service techs to help me prep and test for Return to Office at more than 30 facilities.
Read full review

CDW

  • Website is very convenient and easily navigated.
  • Quotes are always competitive.
  • The range of products and services that they provide is outstanding.
Read full review

Cons

AVI-SPL, LLC

  • The design of the solutions needs to be more appropriate for the size of the room. Still cannot understand why they'd use a Poly Studio X50 for the Executive board room.
  • Communication between installation technicians and project managers & design engineers needs to improve. In the first room, the technicians had schematics to use for installation, leading to 1-hour delay on installation day.
  • More attention to details, missing parts which led to delays on 2nd room.
  • Faster response time for service support.
Read full review

CDW

  • High staff turnover.
  • Small organizations are treated as second-class citizens.
  • Seems to have an agenda based on what their vendors are offering them for incentives.
Read full review

Pricing Details

AVI-SPL

Starting Price

Editions & Modules

AVI-SPL editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Cost:

    No setup fee

    Additional Details

    Contact vendor for pricing information.

    Pricing Info

    CDW

    Starting Price

    Editions & Modules

    CDW editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Cost:

      No setup fee

      Additional Details

      Likelihood to Renew

      AVI-SPL, LLC

      Although we've done a lot of business with AVI-SPL, the last few projects have been very bumpy and project completion schedules have been missed by a few months, causing some disruption in our ability to use the spaces as planned. This factors into getting lot of complaints from the intended end users. AVI-SPL is still one of the few large A/V subcontractors in our region that is capable of doing a multi-million A/V installation project. With limited choice we tend to go back to them given their familiarity with our organization.
      Read full review

      CDW

      No answers on this topic

      Usability

      AVI-SPL, LLC

      They had us replace the PC three times stating that the PSU was not strong enough to power the USB bus. The last PC had a 1500w PSU. The USB devices kept not working because they had too many USB devices connected. We had to hire another company to come out and fix this mistake as well. They redesigned the solution to get the features that we requested from the beginning and something that would work correctly
      Read full review

      CDW

      No answers on this topic

      Reliability and Availability

      AVI-SPL, LLC

      AVI-SPL always availability. I have no issue
      Read full review

      CDW

      No answers on this topic

      Performance

      AVI-SPL, LLC

      No issue at my end.
      Read full review

      CDW

      No answers on this topic

      Support Rating

      AVI-SPL, LLC

      We have not noticed a substantial improvement in our support when initiated via the Global Help Desk. The team is always responsive and helpful but seems to be constrained by manpower issues and the availability of on-site technicians when they are required. We also frequently see issues connecting our service calls to the support service agreement we have in place, resulting in errant billing.
      Read full review

      CDW

      No answers on this topic

      In-Person Training

      AVI-SPL, LLC

      SPL-AVI covers all the questions when asked. Excellent demo on how to use the system in our community.
      Read full review

      CDW

      No answers on this topic

      Implementation Rating

      AVI-SPL, LLC

      We were not at all satisfied. We had to hire another company to go behind them to get it to work
      Read full review

      CDW

      No answers on this topic

      Alternatives Considered

      AVI-SPL, LLC

      AVI-SPL is the premium product, so we tend to work with them on the most significant projects where the scale, complexity, or visibility of space mean that we will need the best and more reliable end product. If we need to keep costs to a minimum, we know that is when we need to look at more local integrators. They also tend to offer the best price on equipment, so we also like to get quotes from them when we have a project that we will need to handle in-house.
      Read full review

      CDW

      CDW is a top-tier partner with most reputable tech companies. This aids in getting the best prices available.
      Read full review

      Contract Terms and Pricing Model

      AVI-SPL, LLC

      All is good
      Read full review

      CDW

      No answers on this topic

      Scalability

      AVI-SPL, LLC

      The system was not scalable with the hardware they ordered
      Read full review

      CDW

      No answers on this topic

      Professional Services

      AVI-SPL, LLC

      I would consider inside sales as a professional service. My experience with AVI-SPL and Amanda Laraia has been second to none.
      Read full review

      CDW

      No answers on this topic

      Return on Investment

      AVI-SPL, LLC

      • We make heavy use of their Toronto and Houston implementations. Both with heavy input from our design team. These spaces have relatively few problems.
      • Conversely, some integration heavy projects like our Calgary ONE project, while impressive, had very high incident counts over their lifespan and had cost more than expected to maintain.
      • AVI's willingness to design around our requirements is very helpful in ongoing support and work.
      Read full review

      CDW

      No answers on this topic

      Screenshots

      Add comparison