BIGContacts Reviews and Ratings

Rating: 9.6 out of 10

Score

9.6 out of 10

Community insights

TrustRadius Insights for BIGContacts are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Detailed Reports and Analytics: Many users appreciated the comprehensive reports and analytics provided by BigContacts, allowing them to track the performance of email campaigns and make data-driven decisions. This pro was mentioned by several reviewers.

CRM Task Management: The CRM task management feature of BigContacts was found to be beneficial by users as it offered better visibility into business processes through in-depth reports. This functionality allowed users to gain insights and understand task performance, making it easier to monitor and analyze their tasks. Some reviewers mentioned this as a positive aspect of the tool.

Custom Triggers for Email Delivery: Users found the ability to create custom triggers for delivering emails to be a helpful feature of BigContacts. This flexibility and control in automating email communications allowed users to streamline their workflows and improve efficiency. Several reviewers mentioned this pro when discussing their experience with the tool.

Reviews

10 Reviews

Eliminates the busywork from daily operations

Rating: 10 out of 10

Incentivized

July 18, 2022

Use Cases and Deployment Scope

BigContacts has helped us automate and personalize our marketing campaigns, which has resulted in an improvement in our bottom line. We have been able to create and deliver highly personalized experiences for our customers, which has contributed to improved satisfaction and reduced churn.

Pros

easy to track the performance of email campaigns with the help of detailed reports and analytics
BigContacts also allows us to define custom triggers for delivering emails

Cons

The mobile version requires improved performance

Likelihood to Recommend

Deepa Chauhan

Sr SEO Executive in Information Technology at Asia Tech (51-200 employees)

Vetted Review

1 year of experience

View profile

Customizable to a great extent

Rating: 9 out of 10

Incentivized

July 14, 2022

Use Cases and Deployment Scope

BigContacts lets us customize reports, dashboards, and workflows according to our business needs. We can also add custom fields to contact records to store the most relevant information or modify the stages of the pipeline as per our existing sales process.

Pros

Customizable reports and dashboards
Workflow according to business needs

Cons

The speed of the tool can be below par at times.

Likelihood to Recommend

BigContacts is highly flexible, which has helped us utilize it to the maximum potential. Moreover, the setup and configuration of the tool were quite quick and hassle-free. The tool has helped us bring all essential data to one place, allowing us to leverage it for improved decision-making. In-depth reports, strong customer support, powerful automation capabilities, and a comprehensive suite of integrations are some of the most advantageous aspects of this CRM tool.

Verified User

Project Manager in Corporate (51-200 employees)

Vetted Review

1 year of experience

Customer relationship management simplified

Rating: 10 out of 10

Incentivized

July 13, 2022

Use Cases and Deployment Scope

As a small business, we have benefitted significantly from the implementation of this easy-to-use CRM application.

Pros

CRM
Contact mangegment

Cons

Task mangement

Likelihood to Recommend

As a small business, we have benefitted significantly from the implementation of this easy-to-use CRM application. With all relevant data and tasks in one place, it is easier to meet deadlines and customer expectations. We also use the tool to assign tasks to team members and monitor their progress routinely. Moreover, the tool integrates with a number of business applications, enabling us to manage everything from the same platform.

Prem Prakash

Freelance Web Developer in Engineering at Self Employed (51-200 employees)

Vetted Review

1 year of experience

View profile

Saving hours with automation

Rating: 9 out of 10

Incentivized

June 16, 2022

Use Cases and Deployment Scope

We have been able to set up automated workflows and email sequences using BigContacts. The tool has allowed us to automate recurring tasks and define custom triggers to avoid any delays. We also use it to set up automated alerts to stay on top of important activities. By eliminating repetitive activities such as follow-ups or data entry, BigContacts saves a lot of time for us.

Pros

Easy to handle tool

Cons

More advanced search features would be a great add-on for BigContacts.

Likelihood to Recommend

As a small team, we only have so much time to manage everything. BigContacts has been a lifesaver for us with its powerful automation capabilities. It has become easier to meet deadlines consistently and engage with prospects and customers at the right time. We can now easily focus on forming stronger relationships with customers while BigContacts handles the busy work for us.

Verified User

Executive in Marketing (51-200 employees)

Vetted Review

1 year of experience

Customizable all the way!

Rating: 9 out of 10

Incentivized

June 13, 2022

Use Cases and Deployment Scope

I’m really impressed with how easy it is to customize various modules of BigContacts. I started using custom fields for contact profiles, which helped store only the most relevant information for prospects and customers, keeping the CRM data clean. Moreover, I also used the tool to set up custom user roles and access permissions for my team members.

Pros

Easily customizable

Cons

The tool offers excellent value for its price, and there is no major drawback to using it.

Likelihood to Recommend

I would like to see a more advanced version and better functionality of the mobile CRM in the future.

Verified User

Former Employee in Marketing (201-500 employees)

Vetted Review

1 year of experience

Efficient CRM for sales pipeline management

Rating: 10 out of 10

Incentivized

June 13, 2022

Use Cases and Deployment Scope

BigContacts has been of significant help to our sales team. It is now easy to automate and personalize follow-ups with prospects. Furthermore, the tool has empowered us to make better business decisions due to its in-depth reporting abilities. Sales executives can also log details or prepare for meetings on the go using the mobile version of BigContacts, which is highly advantageous.

Pros

CRM
Task Management

Cons

They dont have mobile app

Likelihood to Recommend

While BigContacts currently offers a suite of integrations, it would be great to see additions such as Slack and Trello to this list.

Ritik Pandey

Internet Marketing Coordinator in Marketing at webseobuy (11-50 employees)

Vetted Review

1 year of experience

View profile

Effortless reporting & analytics

Rating: 10 out of 10

Incentivized

June 13, 2022

Use Cases and Deployment Scope

BigContacts CRM has provided us with better visibility into our business process with in-depth reports. We can choose from a range of pre-designed templates or use advanced filters for creating these reports. Moreover, it's easy to save these filters for the future or export these reports.

Pros

BIGContacts CRM has provided us with better visibility into our business process with in-depth reports.
We can choose from a range of pre-designed templates or use advanced filters for creating these reports.
Moreover, it's easy to save these filters for the future or export these reports.

Cons

We would like to see a way to automatically score and route incoming leads.

Likelihood to Recommend

Neha Bansal

Marketing in Marketing at Agile consulting Pvt. LTd (11-50 employees)

Vetted Review

1 year of experience

View profile

An Incomparable Task Management System

Rating: 10 out of 10

Incentivized

March 25, 2022

Use Cases and Deployment Scope

I find the tool’s pricing to be quite affordable. The third-party integrations allow me to work with other business applications easily. Additionally, I can customize various modules according to my needs.

Pros

The search feature of the tool has scope for being more intuitive.

Cons

Creating recurring tasks
360° view of contact details
Scheduling tasks directly
Taking notes

Likelihood to Recommend

BigContacts makes it much easier to share customer information within the company. Updated information is accessible from any device to ensure that the customer experience is not compromised. It also helps ensure that no lead is overlooked with the consolidated contact information.

Aditya Kumar

SEO Executive at WebClever Innovation & Technology in Sales at WebClever Innovation & Technology (11-50 employees)

Vetted Review

1 year of experience

View profile

One of the Most Intuitive CRM Tools Available

Rating: 10 out of 10

Incentivized

September 9, 2021

Use Cases and Deployment Scope

One of the best features of [BigContacts] is automated reminders. It ensures that we do not miss out on information, meetings, tasks, etc. The dashboard is simple yet comprehensive. It is also useful in taking notes for individual contacts. BigContacts also makes sales forecasting easier with its effective reporting feature.

Pros

Custom data fields
Easy to use
Automation
Reporting & analytics
Email and letter templates

Cons

There have been some issues with the speed of the software after the upgrade.
Looking up contacts could be made easier.

Likelihood to Recommend

Lesser cache in the upcoming versions can help avoid [some of] the lag issues.

N K Samuel Guria

Frontend Web Developer in Product Management at ITHOUSE Pvt. Ltd (201-500 employees)

Vetted Review

2 years of experience

View profile

A CRM that exceeds expectations

Rating: 10 out of 10

Incentivized

August 2, 2021

Use Cases and Deployment Scope

[BigContacts] is a CRM that exceeds expectations

Pros

Shared Calendar
Pipeline Management
Excellent customer support

Cons

The reporting feature of BIGContacts can be made more user-friendly.
The speed of the tool is sometimes below par, but it is improving with time.

Likelihood to Recommend

In the future, we expect the mobile version [of BigContacts] to have an improved UI and performance.

Rakesh Kumar

SEO Executive in Marketing at ProProfs (51-200 employees)

Vetted Review

1 year of experience

View profile

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