An Incomparable Task Management System
March 25, 2022

An Incomparable Task Management System

Aditya Kumar | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with BigContacts

I find the tool’s pricing to be quite affordable. The third-party integrations allow me to work with other business applications easily. Additionally, I can customize various modules according to my needs.

Pros

  • The search feature of the tool has scope for being more intuitive.

Cons

  • Creating recurring tasks
  • 360° view of contact details
  • Scheduling tasks directly
  • Taking notes
  • It can be difficult to update contact information sometimes.
  • In addition, I wish custom fields for webforms could be added.
BigContacts make it much easier to share customer information within the company. Updated information is accessible from any device to ensure that the customer experience is not compromised. It also helps ensure that no lead is overlooked with the consolidated contact information.

Do you think BIGContacts delivers good value for the price?

Yes

Are you happy with BIGContacts's feature set?

Yes

Did BIGContacts live up to sales and marketing promises?

No

Did implementation of BIGContacts go as expected?

Yes

Would you buy BIGContacts again?

Yes

Creating recurring tasks
I haven't encountered any major problems with this CRM, but the mobile application could be more functional.
BigContacts makes it much easier to share customer information within the company. Updated information is accessible from any device to ensure that the customer experience is not compromised. It also helps ensure that no lead is overlooked with the consolidated contact information.

BIGContacts Feature Ratings

9.9
Customer data management / contact management
10
Workflow management
10
Territory management
10
Opportunity management
10
Integration with email client (e.g., Outlook or Gmail)
10
Contract management
10
Quote & order management
9
Interaction tracking
10
Channel / partner relationship management
10
10.0
Case management
10
Call center management
10
Help desk management
10
9.0
Lead management
9
Email marketing
9
9.7
Task management
10
Billing and invoicing management
10
Reporting
9
Not Rated
Forecasting
Not Rated
Pipeline visualization
Not Rated
Customizable reports
Not Rated
Not Rated
Custom fields
Not Rated
Custom objects
Not Rated
Scripting environment
Not Rated
API for custom integration
Not Rated
Not Rated
Role-based user permissions
Not Rated
Single sign-on capability
Not Rated
Not Rated
Social data
Not Rated
Social engagement
Not Rated
Not Rated
Marketing automation
Not Rated
Compensation management
Not Rated
Not Rated
Mobile access
Not Rated

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