Name: BizPlus CRM
Author: Landmark Techedge Pvt. Ltd.

Customer Identity and Access Management (CIAM)

Help Desk

Web and Video Conferencing

Customer Support

Classroom Management

Online Learning

Education

Barcode

Business Intelligence (BI)

Collaboration

Contract Management

Data Extraction

Risk Management

VoIP

Workspace Planning

Enterprise

Accounting

Crypto Asset Management

Invoicing

Finance and Accounting

Applicant Tracking

Background Check

Corporate Learning Management

HR Management

Leadership Development

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Browser

Cloud Storage

Computerized Maintenance Management Systems (CMMS)

Data Collaboration

Data Masking

Desktop Outsourcing

Fraud Detection

Hyper-Converged Infrastructure

IT Asset Disposal

Integration Platform as a Service (iPaaS)

License Management

Log Management

MLOps

Managed IT Service

Network Monitoring

Network Performance Monitoring

Packet Analyzer

Password Management System

Release Management

Remote Support

Secret Managers

Software Distribution

Threat Intelligence

Web Portal

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Audience Engagement

Audience Intelligence

Content Management

Creative Collaboration

Domain Registration Services

Email Marketing

Gamification

Heatmap and Session Recording

Marketing Automation

Social Media Management

Social Media Monitoring

Survey & Forms Building

Swag Management

Video Marketing

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales

Architecture

Debt Collection

Public Sector Software

Real Estate

Vertical-Specific

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BizPlus CRM is a Customer Relationship Management software designed to streamline and optimize business processes for sales teams, marketing teams, and customer service teams. According to the vendor, this software is suitable for businesses of all sizes, including small and medium-sized enterprises (SMEs) and startups. It is widely used across various industries and professions to enhance customer relationship management and drive business growth.

## Key Features

**Performance Insights**: According to the vendor, BizPlus CRM provides a comprehensive view of the business from multiple angles. It aims to eliminate the need for multiple apps by offering all-in-one management, enabling users to track and manage every aspect of their business.

**Enquiry Management**: BizPlus CRM's enquiry management feature aims to streamline the process of tracking and nurturing leads. It helps manage follow-ups, reminders, and leads, with the goal of converting them into valuable customers.

**Quotation Creation**: The vendor states that BizPlus CRM allows for the easy creation of professional quotations with just one click. It also enables seamless email integration, making it convenient to send quotes directly from the CRM platform.

**Task Management**: BizPlus CRM offers a task management feature that aims to help users stay organized and improve productivity. It allows for the creation, assignment, and tracking of tasks, facilitating collaboration among team members.

**Notifications**: According to the vendor, BizPlus CRM ensures users never miss important updates or deadlines with its notification system. It sends email and dashboard notifications for daily follow-ups, facilitating timely communication and effective task management.

**Integrations**: BizPlus CRM integrates with various lead generation platforms like Facebook, Indiamart, Tradeindia, Justdial, and WhatsApp. According to the vendor, this integration centralizes data from multiple sources, improving lead management and enabling seamless data syncing and communication across platforms.

**Sales Management**: BizPlus CRM aims to simplify the sales process by providing features for creating invoices, tracking payment status, managing inventory, and streamlining sales operations. The vendor claims that these features contribute to improved efficiency and customer satisfaction.

**Marketing Tools**: According to the vendor, BizPlus CRM offers marketing tools such as IVR, bulk email, bulk WhatsApp, and bulk SMS capabilities. It also supports call recording for better customer interactions, enabling targeted marketing campaigns and enhanced customer engagement.

**Android App**: BizPlus CRM provides an Android app that aims to enhance mobility and accessibility for users. According to the vendor, this app offers an easy-to-use interface for checking daily leads, follow-ups, and task management, as well as tracking visits and managing customer interactions on the go.

Users of BizPlus CRM have found that the software effectively automates marketing processes, resulting in a gradual improvement in lead generation speed. This has been a significant benefit for businesses looking to enhance their marketing efforts and generate more leads efficiently. Additionally, customers have been able to gather crucial insights about their customers and create automated tracking for sales opportunities with BizPlus CRM, addressing key business problems related to customer management and sales tracking.

The advanced mechanisms offered in the premium plan have proven to be worth the cost as they effectively reduce churn rates. This has been particularly helpful for businesses struggling with customer retention and wanting to implement strategies to decrease churn. Furthermore, users have successfully integrated their order flow from OMS to WMS, automating the process with BizPlus CRM. This integration capability has streamlined operations for businesses managing orders, ensuring efficient order fulfillment.

Another notable use case of BizPlus CRM is its ability to facilitate business management tasks such as finding incomplete tasks and managing teams to achieve goals. This feature has been valuable for businesses seeking better task management and team collaboration, resulting in improved productivity and goal attainment. Moreover, the centralization of sales and customer information, along with the automation of marketing interactions, has been a significant benefit for users. It has allowed businesses to access critical data easily and enhance their communication and engagement with customers.

Overall, BizPlus CRM has successfully addressed several key business problems for users. From automating marketing processes and tracking sales opportunities effectively to streamlining order flow and enhancing business management tasks, this software offers useful solutions that contribute to improved lead generation speed, reduced churn rates, efficient operations, enhanced customer management, and increased productivity.

Lead Management Tools: Users have found the lead management tools in BizPlus CRM to be highly helpful, with several reviewers stating that it has helped them entice more new leads and easily analyze the performance of existing ones.

Customized Sales Processes: Many users appreciate the customized sales processes offered by BizPlus CRM, allowing them to quickly seize sales opportunities. This feature is particularly valued by premium users.

Marketing Automation for Emails: The marketing automation for emails in BizPlus CRM has received widespread praise from users, who consider it to be superior to other CRM software options in the market. Several reviewers have highlighted its effectiveness and efficiency in managing email campaigns.

Lack of Trial Period: Some users have expressed disappointment with the absence of a trial period for BizPlus CRM, as it prevents them from testing the software before making a purchase decision. 

Difficulties in Uploading Content and Inadequate Support: Users have reported difficulties when trying to upload content from external sources, and they feel that the support staff is not proficient in handling their requests or resolving these issues.

Outdated Knowledge Base: Several users have mentioned that the knowledge base of BizPlus CRM is not regularly updated with new information. This lack of updates hampers users' ability to find solutions to their problems efficiently.

BizPlus online CRM ithat integrates with other web-based services to streamline working processes to drive efficiency. It helps in building better connections with the customers and employees. This version doesn’t require any manual software updates as the software is constantly being improved and developed to keep up with needs and requirements.

Norada Solve360

Copper is a customer relationship management (CRM) built as an integration into Google Apps.

Basic - Paid Annually

Professional - Paid Annually

Business - Paid Annually

Starter - Paid Annually

Copper

BizPlus CRM

CRM software centralizes customer data to support every stage of the customer journey—from outreach to retention. These platforms help sales, marketing, and support teams manage contacts, automate workflows, and track interactions. Advanced CRMs include pipeline management, marketing automation, and analytics. Compare top CRM tools based on user reviews, features, and fit for your business needs.

Landmark Techedge Pvt. Ltd.

Sales Force Automation

This is the technique of using software to automate certain sales-related tasks.

Customer data management / contact management

The software acts as a single source for all customer data and enables users to access that data efficiently.

Workflow management

The software helps automate parts of the sales process, such as sending emails, updating contact records, and following approval processes.

Territory management

Users can defines salesperson territories based on customer or market characteristics.

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Users can perform tasks within their inbox, such as logging emails, creating contacts, and creating events.

Contract management

Users can manage contracts, with features such as digital signatures, automated alerts, invoicing, and automated workflow for contract review and approvals.

Quote & order management

Users can create, process and fulfill price quotations and sales transactions.

Interaction tracking

Users can log and track all customer interactions through any channel, including social, email, phone and in-person.

Channel / partner relationship management

The software allows for sales, territory, lead, order and account management for partners or OEM relationships.

Customer Service & Support

This component of CRM software automates help desk, call center and field service management.

Case management

This includes incident/ticket creation, routing, escalation, and resolution.

Call center management

This includes features such as call routing, recording and monitoring; call list management; autodialing; and scripting.

Help desk management

This includes trouble ticketing, knowledge base, self-service, and service level agreement (SLA) management.

This component of CRM software helps to automate and scale marketing tasks and the subsequent analysis of those efforts.

Lead management

This includes lead generation, scoring, qualification, routing, and nurturing.

Email marketing

This involves the ability to send mass email to groups of people based on particular qualifications.

CRM Project Management

This component of CRM software helps users initiate, plan, collaborate on, execute, track, and close projects.

Task management

This includes the ability to plan, track, collaborate and report on tasks.

Billing and invoicing management

This includes automated invoice creation and billing.

Reporting

Software provides a broad range of standard and the ability to build custom reports.

CRM Reporting & Analytics

Reporting and analytics in CRM software includes sales forecasting, pipeline analysis, and automated dashboards.

Forecasting

The software helps users accurately forecast sales based on volume and conversion metrics.

Pipeline visualization

Users can visualize the entire sales pipeline to identify trends, determine the effectiveness of the sales funnel, and optimize.

Customizable reports

Users can create reports and dashboards unique to their needs.

Customization

This addresses a company’s ability to configure the software to fit its specific use case and workflow.

Custom fields

Users can create custom fields to store additional information on standard and custom objects.

Custom objects

Users can create custom record types that allow them to store information unique to their organization, and link them to standard and other custom objects.

Scripting environment

Technical users can write, run, and test scripts that automate common tasks or business rules via a standard or vendor custom programming language.

API for custom integration

An API (application programming interface) provides a standard programming interface for connecting third-party systems to the software for data creation, access, updating and/or deletion.

Security

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

Role-based user permissions

Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration.

Single sign-on capability

The software system supports a centralized authentication mechanism allowing the user to access multiple systems with a single, centrally managed password.

Social CRM

This component of CRM software helps companies leverage social media in engaging with customers.

Social data

The software can integrate data and conversation histories from customers’ social profiles. This may also involve enhanced listening features such as sentiment tracking.

Social engagement

The software can facilitate and track engagement with customers via social channels.

Integrations with 3rd-party Software

This involves the CRM software’s ability to integrate with other systems, whether external or homegrown.

Marketing automation

The software can integrate with marketing automation software such as Eloqua, Marketo or Pardot.

Compensation management

The software can integrate with compensation management software or sales commission software such as Xactly Incent or IBM’s Varicent.

Platform

Mobile access

Users can access the CRM system via mobile or tablet device, and potentially leverage the unique capabilities of mobile devices, such as GPS and voice.

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BizPlus CRM

Overview

What is BizPlus CRM?