NetCommunity For Now...
Use Cases and Deployment Scope
We use BBNC to host our donation pages, for event registrations and for blast e-mail communications. The integration with Raiser's Edge and the gift queue and to load communication lists from queries helps to limit the number of products we need and keep tight integration.
Pros
- To have some web design for our giving pages within our departmental control has been helpful.
- The integration between Query and BBNC for loading communication lists works very well.
- Customer support for this product, via chat, has always been great.
Cons
- When we have carding attacks on our payment gateway it is always a struggle to get all the players to work together and determine how to get us back up and running. ReCAPTCHA at the highest level is not supported, for example.
- From experience, the product has not been stable in the last couple years and all signs have been pointing towards a sunsetting of this product for years.
Likelihood to Recommend
Personally, I would not recommend this product for new customers given there is a clear path now from Blackbaud for clients to get OFF of BBNC.