BombBomb Reviews and Ratings

Rating: 9.8 out of 10

Score

9.8 out of 10

Community insights

TrustRadius Insights for BombBomb are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Animated GIF Preview: Users have found BombBomb's animated GIF preview of video content to be attention-grabbing and engaging. Several reviewers mentioned that this feature sets their emails apart from traditional ones, making them more memorable and impactful.

Simple Automation Tools: Many users have praised BombBomb for its simple and easy-to-use automation tools. These tools allow users to easily program a series of emails to be sent out at specific intervals, enabling effective and timely communication with clients. Reviewers appreciated the convenience and efficiency that these automation features provide.

User-Friendly Customization: BombBomb has been commended by multiple reviewers for its user-friendly customization options. Users can easily customize their email campaigns and upload databases for single email blasts or campaigns. This flexibility allows users to tailor their emails according to their needs while ensuring a cohesive brand experience across channels.

Reviews

11 Reviews

Useful for numerous reasons, but primarily customized video emails

Rating: 8 out of 10

Incentivized

January 4, 2024

Use Cases and Deployment Scope

We utilize BombBomb to send mass emails to our entire list of independent contractors to keep them up to date on important office events, trainings, and notices. This includes Weekly Office Newsletters. On an individual level we also utilize the video email feature (especially with screen record) to answer individual agent questions in a more personalized way. This really helps with our retention and saves time for our staff.

Pros

Mass email
Video email
Personalized email

Cons

Contact lists can be difficult to maintain
Accidental unsubscribes can quickly put a black mark on your record
In my experience, they act like we are criminals when people unsubscribe from us

Likelihood to Recommend

BombBomb is great for direct, individually-sent emails where you want to custom the email, particularly with a video message.

BombBomb is not the best mass email tool that I have seen on the market. In my experience, they penalize you when people unsubscribe, even if they NEED to be receiving your emails. We have people who unsubscribe and then miss info they need for work. That's not our fault. But, in our experience, BombBomb displays that we are not a good company to mass email because of it.

Verified User

Strategist in Marketing (1-10 employees)

Vetted Review

3 years of experience

BombBomb has been the bomb.com for our Customer Service, Sales and Marketing teams!

Rating: 9 out of 10

Incentivized

August 31, 2020

Use Cases and Deployment Scope

BombBomb has become an integral part of our companies' communication with customers. Our Sales, Marketing and Customer Service departments use this program on a daily basis. We use it to connect with current and prospective customers and it has made even more of a difference with everything going on right now.

Pros

User-friendly
Customization
Integration

Cons

Some issues with Outlook

Likelihood to Recommend

BombBomb has helped a lot in our Sales department. Our emails to prospective customers stand out and having the ability to make a personalized video to the person we're trying to establish a relationship with gives us that extra touch.

Jennifer Callaghan

Marketing Coordinator in Marketing at American Backflow Products Company (11-50 employees)

Vetted Review

1 year of experience

BombBomb is the Perfect Sales and Recruiting Tool

Rating: 10 out of 10

August 9, 2020

Use Cases and Deployment Scope

We use BombBomb as a targeted prospecting tool to differentiate ourselves. We make unique videos for each target client and are able to use the thumbnail for further personalization. I believe this yields a higher viewership. We also utilize the call to action banner which can take personalization one step further and automate parts of the process by including a Calendly link to schedule a call. This tool can also be effective for recruiting in highly-target searches for elite engineering talent blown up with emails, calls, and LinkedIn messages. I can see how the tool would be great for larger campaigns, but we use it for very targeted prospecting. Once the message is sent, I love the tracking features. I can usually tell that I'm getting a response from the open and play activity. These analytics would be crucial over a massive video campaign but are even useful for smaller marketing campaigns. I noticed they just added a new feature that shows how far into the video someone has watched as well. Anyways, BombBomb is an incredible tool for business development and recruiting. It is a must-have tool for my arsenal moving forward.

Pros

Video personalization
Easy to understand UI
Tracking analytics
Customer support
New development of cool features

Cons

I love the platform and it has exceeded my expectations.

Likelihood to Recommend

We use BombBomb for highly targeted business development campaigns, but I think it would also be effective for larger mass messaging. It's just such a good differentiator and the product is easy to use. Oh, they also coach you up on how to maximize your response rate, which is nice.

Nick Ferguson

Technical Recruiter in Information Technology at KJ Technical (1-10 employees)

Vetted Review

1 year of experience

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Honest & Positive Opinion on BombBomb

Rating: 9 out of 10

Incentivized

March 14, 2020

Use Cases and Deployment Scope

In our company, we have a designated BombBomb room. This room has great lighting, camera, props, backgrounds, and more. Our team uses this room to create and send messages out to their clients and prospects.

Our Marketing team owns the product. Our sales & client success organizations use it most frequently.

BombBomb has been found most helpful when an existing relationship is in place. It helps us stay "top of mind" and deepen the relationships with those groups.

Pros

BombBomb breaks the monotony of traditional email.
BombBomb strengthens the connection with your clients/prospects.
BombBomb elevates your brand personality.

Cons

We've found it's better with existing relationships than as an outbound campaign.
Deliverability - We serve markets that might be a little more strict with regards to deliverability.
Chrome extension - it was awful and took up so much of the inbox that we've uninstalled it completely.

Likelihood to Recommend

In recommending BombBomb, I would first be very inquisitive into the types of business and customers served. Where appropriate, I would suggest BombBomb. ;)

Anyone looking to deliver a superior customer experience should invest and learn about BombBomb. Anyone with employees/customers that are tech-savvy and looking to differentiate via communication channels - use BombBomb!

Michael B. Craig

Co-founder at Nutrislice, Inc. in Corporate at Nutrislice, Inc. (51-200 employees)

Vetted Review

1 year of experience

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BombBomb video can be worth it

Rating: 5 out of 10

Incentivized

March 10, 2020

Use Cases and Deployment Scope

I’ve used BombBomb both as an employee of BombBomb, and at my new company. I’ve used it to stand out in the inbox and solicit a response from cold out-bounding. It is used, however, by customer support, marketing, and beyond. <div>

</div><div>It can be extremely finicky and I redownload the Chrome extension twice a day to reset it. It has the perfect set of features, but the features need to work consistently. </div>

Pros

Track emails
Email videos
Get email engagement
Increase empathy

Cons

Videos not timing out/failing to upload

Likelihood to Recommend

Perfect for real time tracking and calling a lead while they are thinking of you. You send a video, they show you in real time when a prospect opens it, and you give them a call.

Jonathan Wesolowski

Account Executive in Sales at Bombbomb (51-200 employees)

Vetted Review

3 years of experience

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If you're starting to hate email but you love your clients, send them a BombBomb video message!

Rating: 10 out of 10

Incentivized

November 20, 2019

Use Cases and Deployment Scope

It's being used as a way to communicate quicker and more effectively with homebuyers. We use it to answer questions and educate homebuyers with evergreen videos that explain processes over and over again.

We also use it as a way to develop rapport with new prospective clients.

Pros

Ease of use.
It interfaces with Salesforce contact views so that you can isolate the specific set of clients you want to direct your video to.
People feel they know you before they even meet you!

Cons

The contact limits are hard to deal with. When you go over your limit you have no way to immediately correct the problem.

Likelihood to Recommend

Well Suited:

<ul><li>Sales and building rapport with clients.</li><li>Repetitive natured processes can be documented and reused in evergreen videos.</li></ul>

Mark Coffman

Senior Mortgage Loan Officer in Sales at Pike Creek Mortgage Services, Inc. (51-200 employees)

Vetted Review

2 years of experience

View profile

BombBomb is the BOMB!

Rating: 10 out of 10

Incentivized

November 19, 2019

Use Cases and Deployment Scope

BombBomb is being utilized by our management team to send messages to our agents, vendor, and potential recruits. This platform helps us stand out and deliver excellent communication to all parties mentioned previously. Some of our agents have also purchased the platform to help them better communicate with their database.

Pros

Great technology.
Great customer service.
Cutting-edge advice and updates.

Cons

It provides an easier way to tag a contact with more than one list option (multiple contacts at one time).

Likelihood to Recommend

I believe the BombBomb platform is well suited for any industry as a great way to reach out and engage your database.

Jenifer Morin

Director of Business Operations in Corporate at RE/MAX Gateway (11-50 employees)

Vetted Review

3 years of experience

Every Real Estate Agent Should Use BombBomb!

Rating: 10 out of 10

Incentivized

November 12, 2019

Use Cases and Deployment Scope

BombBomb is not used on a corporate level at eXp Realty but by individual real estate agents and throughout the real estate industry. BombBomb is the gold standard for video email campaigns. National Association of Realtors has endorsed BombBomb and the software integrates with all major real estate industry software.

Pros

Upload your databases to BombBomb to send single email blasts or campaigns.
Upload your videos to BombBomb or use their software to record videos. Either way, the BombBomb system makes sending video emails easy!
The "Individual Plus" or any higher priced subscriptions to BombBomb software include forms and automation for lead generation and automation of campaigns.
The mobile app for iOS and Android is very useful for sending and responding to BombBomb emails!

Cons

On pricing, I would like to select the "number of contacts" levels by monthly upgrade price so the total monthly cost of BombBomb is more transparent and easier to adjust on a monthly basis.
Super technical feedback for BombBomb programmers but with Zapier API a new lead with name and additional fields (beyond just email field) has to be added with a "zap" to contacts first, then a 5 minute delay (using Zapier) before a final "zap" can be programmed to move the contact with the additional fields to a list. If I zap to just a list, only the email field can be used. To fix this, adjust Zapier programming "add to list" to utilize all contact fields of a lead/contact import.

Likelihood to Recommend

BombBomb is great for all real estate agents. It is so simple that even a non-techie can figure it out. For agents that struggle to use a phone or turn on a computer, I usually recommend they attend BombBomb training classes.

John Pohly

Real Estate Agent in Marketing at eXp Realty (10,001+ employees)

Vetted Review

9 years of experience

BombBomb Is a Great Way to Cut through the Clutter of Email Marketing

Rating: 8 out of 10

Incentivized

January 30, 2019

Use Cases and Deployment Scope

BombBomb is part of our overall outreach strategy to connect with prospects and clients in an engaging, creative way that cuts through the clutter of their inbox and personalizes the message so it doesn't feel like they are part of a mass mailing. It is used by our marketing and sales team mostly.

Pros

Cuts through the clutter of your recipients' inbox with a creative outreach strategy.
Very easy to set up and use.
Nice that it appears in recipient's inbox as a moving gif which attracts more attention.

Cons

Not the greatest quality of video.
Would be nice to customize more.
Doesn't inherently connect to CRM.

Likelihood to Recommend

It's best suited when traditional email and phone calls aren't getting through and you have an important message to relay to a prospect or client. People can't resist clicking a video that has their name on it. It may not be as appropriate for prospects that don't like to have fun.

Verified User

Manager in Marketing (51-200 employees)

Vetted Review

1 year of experience

BombBomb Sparks Email Engagement --- Kaboom!

Rating: 8 out of 10

Incentivized

August 23, 2018

Use Cases and Deployment Scope

I used BombBomb in my outbound email marketing efforts to engage potential prospects and to prepare them for a successful connection with our sales development efforts. We approach this effort in sprints, where we issue a series of six emails to a given contact in combination with an outbound calling campaign. BombBomb helps track opens and engagement (email opens and video views), so that we can modify our messaging / approach in subsequent sprints, and also so that we can determine which prospects may have the most interest in our products.

Pros

I like BombBomb's animated GIF preview of our video content. I think it's definitely more attention-grabbing than traditional email.
BombBomb's automation tools are simple and easy to use. You can program a series of emails to go out X number days following the previous one and at a certain point in time.
BombBomb's email builder is also pretty easy to use, once you get the hang of it. (If you've used other email tools, Constant Contact, MailChimp, etc. --- this one should be a snap.)

Cons

I'd like to see some more integrations. I haven't exactly used this feature, but have poked around a little. There's a handful of native integrations and they use Zapier for the rest.
Going in and out of the desktop recording feature is a little buggy. I had problems with it and never truly got them resolved. Had to use a different solution for that.

Likelihood to Recommend

BombBomb works best (I believe) as a sales engagement tool. We use it in marketing for some of our campaigns, but I think it's probably best suited to engage prospects that have already entered the funnel.

Doug Anderson

Head of Demand Generation in Marketing at Babelway (11-50 employees)

Vetted Review

1 year of experience

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Reviews and Ratings

Every Real Estate Agent Should Use BombBomb!

Rating: 10 out of 10

Incentivized

November 12, 2019

Use Cases and Deployment Scope

Pros

Upload your databases to BombBomb to send single email blasts or campaigns.
Upload your videos to BombBomb or use their software to record videos. Either way, the BombBomb system makes sending video emails easy!
The "Individual Plus" or any higher priced subscriptions to BombBomb software include forms and automation for lead generation and automation of campaigns.
The mobile app for iOS and Android is very useful for sending and responding to BombBomb emails!

Cons

On pricing, I would like to select the "number of contacts" levels by monthly upgrade price so the total monthly cost of BombBomb is more transparent and easier to adjust on a monthly basis.
Super technical feedback for BombBomb programmers but with Zapier API a new lead with name and additional fields (beyond just email field) has to be added with a "zap" to contacts first, then a 5 minute delay (using Zapier) before a final "zap" can be programmed to move the contact with the additional fields to a list. If I zap to just a list, only the email field can be used. To fix this, adjust Zapier programming "add to list" to utilize all contact fields of a lead/contact import.

Likelihood to Recommend

John Pohly

Real Estate Agent in Marketing at eXp Realty (10,001+ employees)

Vetted Review

9 years of experience