Skip to main content



What is BombBomb?

BombBomb in Colorado Springs offers a video messaging and marketing platform to accelerate and personalize sales processes. The video, which integrates with Gmail, Salesforce, and Outlook, provides open tracking and video response capabilities, reminder and notifications, reusable text for sales…

Read more
Recent Reviews

TrustRadius Insights

BombBomb is a versatile software that has found widespread use across various departments and industries. Sales, Marketing, and Customer …
Continue reading
Read all reviews

Reviewer Pros & Cons

View all pros & cons
Return to navigation


View all pricing



per month



per month


Contact sales team


Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visit


  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
Return to navigation

Product Details

What is BombBomb?

BombBomb is used by business professionals to build customer relationships over digital channels.

They are a provider of video email software that boasts a human-centered approach to communication.

BombBomb helps record, send, and track video messages that convey the tone, emotion, clarity, and personality that other mediums lack.

And with inboxes and social media feeds becoming more crowded with "digital pollution", it’s more important than ever to stand out in the inbox, build trust, and improve customer experience.

BombBomb is designed so that enterprise teams and small businesses can bring a human touch back into their communication.

BombBomb has been in business since before the iPhone existed, with a team that has collectively sent more than 500,000 video messages (and counting).

With a resource library and dedicated coaching staff, BombBomb aims to be a video messaging software that teams actually use. BombBomb also integrates with commonly used tools. The vendor's value proposition is:

Salespeople get more replies, set more appts, and win more deals.

CS teams increase adoption, boost CSAT scores, and reduce churn.

Internal teams communicate clearer, save time, and improve efficiency.

BombBomb Video

BombBomb makes it easy to build better business relationships with personal, 1-to-1 video messages - Remember when you were excited about reading an email, hearing the phone ring, getting a social media message or even receiving a text? It meant that a r...
 Show More

BombBomb Competitors

BombBomb Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

BombBomb in Colorado Springs offers a video messaging and marketing platform to accelerate and personalize sales processes. The video, which integrates with Gmail, Salesforce, and Outlook, provides open tracking and video response capabilities, reminder and notifications, reusable text for sales emails, and content library custom branded content for integration with emails.

Vidyard, Loom, and Hippo Video are common alternatives for BombBomb.

Reviewers rate Support Rating highest, with a score of 9.7.

The most common users of BombBomb are from Small Businesses (1-50 employees).
Return to navigation


View all alternatives
Return to navigation

Reviews and Ratings


Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

BombBomb is a versatile software that has found widespread use across various departments and industries. Sales, Marketing, and Customer Service teams rely on BombBomb to connect with current and prospective customers on a daily basis. By using personalized video emails, users have been able to engage potential prospects more effectively and set the stage for successful sales development efforts. Users appreciate the ability to issue a series of targeted emails combined with outbound calling campaigns, allowing them to increase engagement and track open rates and video views. This data-driven approach has enabled users to modify their messaging and approach in subsequent campaigns based on valuable insights. Additionally, BombBomb's tracking features, highly valued by users, provide detailed analytics on open and play activity, response rates, and even how far into a video someone has watched. This not only helps teams measure the effectiveness of their outreach efforts but also enables them to stand out in crowded inboxes and elicit responses from cold outbound leads. Furthermore, BombBomb plays an integral role in internal communication as well, with management teams utilizing the platform to send messages to agents, vendors, and potential recruits. The ability to deliver personalized videos allows these teams to differentiate themselves and ensure excellent communication with their stakeholders. With endorsements from reputable organizations like the National Association of Realtors and integration with major real estate industry software, it is evident that BombBomb has established itself as a popular tool for video email campaigns in the real estate industry. However, its applications extend beyond real estate, as individuals in various fields also leverage BombBomb on a personal level to interact with clients and potential clients more effectively. Through evergreen videos, the software proves invaluable in customer support efforts by enabling quicker and more effective communication with homebuyers. Ultimately, BombBomb stands out as an engaging and creative solution that cuts through inbox clutter, making it a valuable asset for any business looking to enhance its outreach strategy and personalize its messages.

Animated GIF Preview: Users have found BombBomb's animated GIF preview of video content to be attention-grabbing and engaging. Several reviewers mentioned that this feature sets their emails apart from traditional ones, making them more memorable and impactful.

Simple Automation Tools: Many users have praised BombBomb for its simple and easy-to-use automation tools. These tools allow users to easily program a series of emails to be sent out at specific intervals, enabling effective and timely communication with clients. Reviewers appreciated the convenience and efficiency that these automation features provide.

User-Friendly Customization: BombBomb has been commended by multiple reviewers for its user-friendly customization options. Users can easily customize their email campaigns and upload databases for single email blasts or campaigns. This flexibility allows users to tailor their emails according to their needs while ensuring a cohesive brand experience across channels.

Integration Limitations: Some users have expressed their desire for more integrations available in BombBomb, stating that the current native integrations are limited. They have had to rely on Zapier for additional integrations, which adds an extra layer of complexity and may not always meet their specific needs.

Outlook Compatibility Issues: Several reviewers have encountered problems when using BombBomb with Outlook. They have found that the software works better for existing relationships rather than outbound campaigns, suggesting that there may be compatibility issues between BombBomb and Outlook's functionalities.

Deliverability Concerns: There have been reports from some customers who serve markets with strict deliverability requirements that BombBomb may not fully meet their needs. While specific details were not provided, these concerns imply potential challenges in terms of email deliverability within certain industries or regions.

Users highly recommend using BombBomb for both business and personal connections. They suggest signing up for the free trial and doing practice videos to become comfortable with being on camera. Additionally, they highlight BombBomb's phenomenal customer training and support, describing them as a valuable resource. Users believe that BombBomb is suitable for both beginners and advanced users due to its user-friendly interface and its ability to enhance connections with clients and potential clients. Overall, BombBomb is praised as a great choice for those looking to incorporate video into their communication strategies.

Attribute Ratings


(1-11 of 11)
Companies can't remove reviews or game the system. Here's why
Score 8 out of 10
Vetted Review
Verified User
We utilize BombBomb to send mass emails to our entire list of independent contractors to keep them up to date on important office events, trainings, and notices. This includes Weekly Office Newsletters. On an individual level we also utilize the video email feature (especially with screen record) to answer individual agent questions in a more personalized way. This really helps with our retention and saves time for our staff.
  • Mass email
  • Video email
  • Personalized email
  • Contact lists can be difficult to maintain
  • Accidental unsubscribes can quickly put a black mark on your record
  • In my experience, they act like we are criminals when people unsubscribe from us
BombBomb is great for direct, individually-sent emails where you want to custom the email, particularly with a video message.
BombBomb is not the best mass email tool that I have seen on the market. In my experience, they penalize you when people unsubscribe, even if they NEED to be receiving your emails. We have people who unsubscribe and then miss info they need for work. That's not our fault. But, in our experience, BombBomb displays that we are not a good company to mass email because of it.
Jennifer Callaghan | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
BombBomb has become an integral part of our companies' communication with customers. Our Sales, Marketing and Customer Service departments use this program on a daily basis. We use it to connect with current and prospective customers and it has made even more of a difference with everything going on right now.
  • User-friendly
  • Customization
  • Integration
  • Some issues with Outlook
BombBomb has helped a lot in our Sales department. Our emails to prospective customers stand out and having the ability to make a personalized video to the person we're trying to establish a relationship with gives us that extra touch.
Jonathan Wesolowski | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
I’ve used BombBomb both as an employee of BombBomb, and at my new company. I’ve used it to stand out in the inbox and solicit a response from cold out-bounding. It is used, however, by customer support, marketing, and beyond.

It can be extremely finicky and I redownload the Chrome extension twice a day to reset it. It has the perfect set of features, but the features need to work consistently.
  • Track emails
  • Email videos
  • Get email engagement
  • Increase empathy
  • Videos not timing out/failing to upload
Perfect for real time tracking and calling a lead while they are thinking of you. You send a video, they show you in real time when a prospect opens it, and you give them a call.
Nick Ferguson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We use BombBomb as a targeted prospecting tool to differentiate ourselves. We make unique videos for each target client and are able to use the thumbnail for further personalization. I believe this yields a higher viewership. We also utilize the call to action banner which can take personalization one step further and automate parts of the process by including a Calendly link to schedule a call. This tool can also be effective for recruiting in highly-target searches for elite engineering talent blown up with emails, calls, and LinkedIn messages. I can see how the tool would be great for larger campaigns, but we use it for very targeted prospecting. Once the message is sent, I love the tracking features. I can usually tell that I'm getting a response from the open and play activity. These analytics would be crucial over a massive video campaign but are even useful for smaller marketing campaigns. I noticed they just added a new feature that shows how far into the video someone has watched as well. Anyways, BombBomb is an incredible tool for business development and recruiting. It is a must-have tool for my arsenal moving forward.
  • Video personalization
  • Easy to understand UI
  • Tracking analytics
  • Customer support
  • New development of cool features
  • I love the platform and it has exceeded my expectations.
We use BombBomb for highly targeted business development campaigns, but I think it would also be effective for larger mass messaging. It's just such a good differentiator and the product is easy to use. Oh, they also coach you up on how to maximize your response rate, which is nice.
Michael B. Craig | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
In our company, we have a designated BombBomb room. This room has great lighting, camera, props, backgrounds, and more. Our team uses this room to create and send messages out to their clients and prospects.

Our Marketing team owns the product. Our sales & client success organizations use it most frequently.

BombBomb has been found most helpful when an existing relationship is in place. It helps us stay "top of mind" and deepen the relationships with those groups.
  • BombBomb breaks the monotony of traditional email.
  • BombBomb strengthens the connection with your clients/prospects.
  • BombBomb elevates your brand personality.
  • We've found it's better with existing relationships than as an outbound campaign.
  • Deliverability - We serve markets that might be a little more strict with regards to deliverability.
  • Chrome extension - it was awful and took up so much of the inbox that we've uninstalled it completely.
In recommending BombBomb, I would first be very inquisitive into the types of business and customers served. Where appropriate, I would suggest BombBomb. ;)

Anyone looking to deliver a superior customer experience should invest and learn about BombBomb. Anyone with employees/customers that are tech-savvy and looking to differentiate via communication channels - use BombBomb!
Mark Coffman | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
It's being used as a way to communicate quicker and more effectively with homebuyers. We use it to answer questions and educate homebuyers with evergreen videos that explain processes over and over again.

We also use it as a way to develop rapport with new prospective clients.
  • Ease of use.
  • It interfaces with Salesforce contact views so that you can isolate the specific set of clients you want to direct your video to.
  • People feel they know you before they even meet you!
  • The contact limits are hard to deal with. When you go over your limit you have no way to immediately correct the problem.
Well Suited:
  • Sales and building rapport with clients.
  • Repetitive natured processes can be documented and reused in evergreen videos.
November 19, 2019

BombBomb is the BOMB!

Score 10 out of 10
Vetted Review
Verified User
BombBomb is being utilized by our management team to send messages to our agents, vendor, and potential recruits. This platform helps us stand out and deliver excellent communication to all parties mentioned previously. Some of our agents have also purchased the platform to help them better communicate with their database.
  • Great technology.
  • Great customer service.
  • Cutting-edge advice and updates.
  • It provides an easier way to tag a contact with more than one list option (multiple contacts at one time).
I believe the BombBomb platform is well suited for any industry as a great way to reach out and engage your database.
John Pohly | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
BombBomb is not used on a corporate level at eXp Realty but by individual real estate agents and throughout the real estate industry. BombBomb is the gold standard for video email campaigns. National Association of Realtors has endorsed BombBomb and the software integrates with all major real estate industry software.
  • Upload your databases to BombBomb to send single email blasts or campaigns.
  • Upload your videos to BombBomb or use their software to record videos. Either way, the BombBomb system makes sending video emails easy!
  • The "Individual Plus" or any higher priced subscriptions to BombBomb software include forms and automation for lead generation and automation of campaigns.
  • The mobile app for iOS and Android is very useful for sending and responding to BombBomb emails!
  • On pricing, I would like to select the "number of contacts" levels by monthly upgrade price so the total monthly cost of BombBomb is more transparent and easier to adjust on a monthly basis.
  • Super technical feedback for BombBomb programmers but with Zapier API a new lead with name and additional fields (beyond just email field) has to be added with a "zap" to contacts first, then a 5 minute delay (using Zapier) before a final "zap" can be programmed to move the contact with the additional fields to a list. If I zap to just a list, only the email field can be used. To fix this, adjust Zapier programming "add to list" to utilize all contact fields of a lead/contact import.
BombBomb is great for all real estate agents. It is so simple that even a non-techie can figure it out. For agents that struggle to use a phone or turn on a computer, I usually recommend they attend BombBomb training classes.
Score 8 out of 10
Vetted Review
Verified User
BombBomb is part of our overall outreach strategy to connect with prospects and clients in an engaging, creative way that cuts through the clutter of their inbox and personalizes the message so it doesn't feel like they are part of a mass mailing. It is used by our marketing and sales team mostly.
  • Cuts through the clutter of your recipients' inbox with a creative outreach strategy.
  • Very easy to set up and use.
  • Nice that it appears in recipient's inbox as a moving gif which attracts more attention.
  • Not the greatest quality of video.
  • Would be nice to customize more.
  • Doesn't inherently connect to CRM.
It's best suited when traditional email and phone calls aren't getting through and you have an important message to relay to a prospect or client. People can't resist clicking a video that has their name on it. It may not be as appropriate for prospects that don't like to have fun.
Doug Anderson | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
I used BombBomb in my outbound email marketing efforts to engage potential prospects and to prepare them for a successful connection with our sales development efforts. We approach this effort in sprints, where we issue a series of six emails to a given contact in combination with an outbound calling campaign. BombBomb helps track opens and engagement (email opens and video views), so that we can modify our messaging / approach in subsequent sprints, and also so that we can determine which prospects may have the most interest in our products.
  • I like BombBomb's animated GIF preview of our video content. I think it's definitely more attention-grabbing than traditional email.
  • BombBomb's automation tools are simple and easy to use. You can program a series of emails to go out X number days following the previous one and at a certain point in time.
  • BombBomb's email builder is also pretty easy to use, once you get the hang of it. (If you've used other email tools, Constant Contact, MailChimp, etc. --- this one should be a snap.)
  • I'd like to see some more integrations. I haven't exactly used this feature, but have poked around a little. There's a handful of native integrations and they use Zapier for the rest.
  • Going in and out of the desktop recording feature is a little buggy. I had problems with it and never truly got them resolved. Had to use a different solution for that.
BombBomb works best (I believe) as a sales engagement tool. We use it in marketing for some of our campaigns, but I think it's probably best suited to engage prospects that have already entered the funnel.
Drew Blackston, RFC® CRC® | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We use BombBomb on a personal level to interact with clients and potential clients. We find that more individuals are responsive to a personal video than an email that is just typed out. I have seen my own business jump because of BombBomb and the use of it. We try and implement BombBomb in every area of our business from start to finish.
  • Takes email from not personal to a very personal experience.
  • Engages the user on the front and back end of emails.
  • BombBomb is super user-friendly and easy to learn.
  • I do not have any recommendations for changes.
I believe that BombBomb can be used in any business where you are trying to connect with someone through email.
Return to navigation