BOTfriends

BOTfriends is a Conversational AI platform offered by BOTfriends GmbH. According to the vendor, the platform is designed to help businesses of all sizes build, optimize, and scale chatbots and voicebots. It caters to a wide range of professions and industries, including customer service representatives, marketing professionals, sales teams, contact center experts, IT professionals, human resources, energy and public utilities, tourism, and purchasing.

Key Features

Easily create voice and chatbots: According to the vendor, users can build new chatbots and voice assistants quickly and easily without code. They can also take advantage of ready-to-use templates for rapid bot development. The platform offers the ability to help bots learn by matching unknown questions with the right answers, as well as the option to feed bots with new content using Intent Management.

Save time with Machine Learning: BOTfriends X, as claimed by the vendor, automatically suggests new content for voice and chatbots. It also provides automated analysis of incoming inquiries to filter out unanswered questions. The analyzed data can then be used as new content for the bots, saving time and resources.

Play it safe with automated tests: The platform allows users to test new features before release with sample conversations. According to the vendor, users can automate testing at desired time intervals and manually test all recorded conversations before new releases.

Make data-driven decisions: BOTfriends X creates automated reports for user behavior analysis, as stated by the vendor. Users can analyze user engagement with their voice or chatbot and optimize their bot based on data insights.

Let man and machine work together: The platform offers a Human Handover Tool, enabling conversations to be seamlessly forwarded to real employees when the bot cannot provide a suitable answer. According to the vendor, this allows for a smooth transition from bot to human for complex inquiries. Users can also scale Conversational AI across their enterprise by adding more use cases and collaborate in a team to work on voice and chatbots.

Data protection compliant: According to the vendor, all chatbots and voice assistants created with BOTfriends are data protection compliant. The platform hosts data in the EU to ensure it remains within the EU. Additionally, the vendor provides a contract for commissioned data processing (ADV/DPA) in accordance with GDPR. Each chat can display a privacy policy using a provided template.

Choose the services and integrations that are best for your business: Users have the freedom to choose from a variety of integrations, services, and third-party tools. The vendor also offers integration consulting to help users select the right options.

No Code: According to the vendor, users can create and train AI bots without development skills using the No Code solution provided by BOTfriends X.

Human Handover: In cases where a chatbot does not have a suitable answer, it can transfer users to live chat with real employees, as stated by the vendor.

Multi-language: The platform offers multilingual support, allowing chatbots to understand and respond in multiple languages, according to the vendor.